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“Great staff and location”

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Millennium Broadway New York Times Square
Ranked #278 of 469 Hotels in New York City
Reviewed July 24, 2013

we stayed the Millennium Hotel Broadway from 8 July thur 12 July. Got into town around 1200 in the afternoon. We got out of taxi opt to take our own bags in, no problem , the bell man open the door for us and was still very friendly. The room wasn't ready yet so we check the bags in at the lobby. Had some medical equipment so in form the bell man and instead of locking the bags out in the lobby he placed them back in to the luggage room. Headed to Time Square, The 1st famous person we saw was the naked Native American. Around 130pm called hotel, was informed room was ready. Room was good size for 3 people, 2 adults and 1 child. Didn't eat at the hotel, but the placed looked nice. The bell staff was friendly asked a question and always got a friendly answer. The bell staff were great with directions, subway, places to eat out that were not a lot. The room pillows the 1st night were a little flat. but were replaced the next day. The location like all say is the best and the hotel was very good price wise. Didn't notice any kids activities and no pool but I think no hotel in the area has a pool.

  • Stayed: July 2013, traveled with family
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Thank Dan59washington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this reviewResponded July 30, 2013

Thank you for sharing your 5 star experience with us. We’re glad you had a memorable experience and enjoyed your interaction with our staff. Many of our staff are very well seasoned New Yorkers so I’m glad to hear they were able to assist you with questions and directions. We look forward to welcoming you and your family back to our hotel and to New York City.

Kind Regards,
Emily

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2,390 - 2,396 of 5,359 reviews

Reviewed July 24, 2013

This hotel is filthy and very tired. It is a cattle call for tourists obviously due to the location. The rooms are dirty, the furniture is shabby, halls are constantly noisy and security is non existent. Younger guests are running around the halls and lobby unsupervised, noisy and disruptive. The hotel bathroom was ill equipped; no tissues, dirty, lack of decent toiletries and broken fixtures. The a/c unit was set at 63 degrees and it was sweltering in the room. Checked out early because we were so disgusted with the whole scene. Came home and double washed all pajamas and robes that came into contact with any bedding.

  • Stayed: July 2013, traveled on business
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3  Thank TripMember111016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this reviewResponded July 30, 2013

Please allow me to apologize that your stay was anything less than an excellent experience. We value each of our guests and it’s never pleasant to be informed that a guest has a negative experience. Your experience truly matter to us and I would like to further investigate the concerns you mentioned. Please contact me at erodriguez-febles@mill-usa.com with the full name on your reservation, the dates of your stay and your TripAdvisor comment attached. I look forward to hearing from you.

Best Regards,
Emily

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Reviewed July 23, 2013

I recently took my 13 and 15 year old niece and nephew from Seattle to NYC for a short sight-seeing trip while they were visiting us in PA. We stayed one night at the Millennium Broadway and had a very nice room -- clean and comfortable and not over the top. I selected the Millennium because of its proximity to Times Square and online room rate. We were 1/2 block from ToysRus and the indoor Ferris wheel. Since we drove into the city, it was nice they also had reasonable valet parking, although we left the car the next morning at the hotel and took a $5 cab ride to the Empire State Building -- also walkable. After we left, we were a short drive down 44th St to the Circle Line Cruise Line. Our package included 2 breakfast buffets, which I always find expeditious -- although usually a little expensive -- when traveling. We added two more breakfasts and were full until later in the afternoon. The breakfast buffet was lovely. We will definitely return to the Millennium when visiting NYC for theatre or midtown activities.

  • Stayed: July 2013, traveled with family
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Thank Mary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this reviewResponded July 30, 2013

Thank you for sharing your 5 star experience with us! I have to agree, we definitely are conveniently to all there is to do in Times Square as well as short distances by walking or by subway to other major attractions. We are pleased to hear that you enjoyed your short stay with us and that you have an enjoyable and filling breakfast. We hope to welcome you back again soon and hopefully for a longer stay.

Best Regards,
Emily

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Reviewed July 22, 2013

The hotel is in an excellent location, right in the middle of Time Square. You have the subway close by, you have restaurants, shopping, and can get anywhere from here.
Hotel staff was friendly, in the front desk, concierge, bell personnel. tTe room was nice and clean. Comfortable accommodations.
was in the hotel for 2 and a half days, and i will definitely recommend it.
Thank you for the nice stay.

  • Stayed: July 2013, traveled on business
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Thank Monks21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this reviewResponded July 30, 2013

Thank you for choosing the Millennium Broadway during your recent visit. We appreciate your feedback and have shared your comments with our team. Thank you for recommending us and we look forward to serving you as our guest in the near future.

Best Regards,
Emily

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Reviewed July 22, 2013

My husband and I love to come to NYC for the shows! Well, The Milenium Time Square is in the perfect location to see all the shows within walking distance. It is a lovely hotel and the staff couldn't have been nicer throughout our entire stay (7nights). The front desk told us that they are in the process of renovations. That is great, the bathtubs need renovating, but they were fine. Our room was big enough and the bed was comfortable. Our room was always clean when we came back too. We loved eating and having a drink at the bar downstairs. We look forward to coming back to this great hotel!

  • Stayed: July 2013, traveled as a couple
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Thank khanebutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this reviewResponded July 30, 2013

Thank you for sharing your experience with us! We’re pleased to hear that you had an accommodating and comfortable stay. We look forward to welcoming you back again soon!

Kind Regards,
Emily

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Reviewed July 20, 2013

Short two and a half days sister's trip to nyc, we got into Penn Station at around 12:pm and once we arrived at the hotel, the Manager on duty Melanie was kind enough to allow us to check in early(thanks Melanie, sorry didn't get a last name).The room itself was spacious by New York standards, two full beds,but in my opinion the room could certainly accommodate queen beds, something for Management to consider during any renovation phases.The location of the hotel is great for the theater crowd, Time Square right at your door step, lots of shopping and places to eat.Our stay did include breakfast,breakfast was your usual suspects eggs, bacon,and pastries, all we needed to keep us going with all the walking and sight seeing.The best part of breakfast however was Nadia Smith(Hostess at restaurant Charlotte) and also the reason for the 4 star rating, Nadia @ the staff's service was outstanding, go team Nadia!!!!!

  • Stayed: July 2013, traveled with family
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1  Thank hen747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this reviewResponded July 22, 2013

Thank you for sharing your experience with us and our staff. We are proud to have Melanie and Nadia part of our team. Service is truly important and we’re pleased to hear that you have outstanding service. We look forward to welcoming you back during your next NYC visit.

Kind Regards,
Emily

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Reviewed July 20, 2013

Had a wonderful stay, Front Desk is very friendly and helpful too, our room was nice, clean and the view was amazing. We booked a show through concierge and he was so nice to us. Thank you ALL for a Nice stay.

  • Stayed: July 2013
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Thank Joneetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this reviewResponded July 22, 2013

We appreciate you sharing your 5 star experience with us. We hope that you will choose the Millennium Broadway Hotel during your future New York City visit.

Kind Regards.
Emily

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Millennium Broadway New York Times Square

Address: 145 West 44th street, New York City, NY 10036-4012
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#183 Luxury Hotel in New York City
#205 Romantic Hotel in New York City
#225 Family Hotel in New York City
Price Range: $201 - $560 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Millennium Broadway New York Times Square 4*
Number of rooms: 626
Official Description (provided by the hotel):
New York is the city that never sleeps. In the center of it all, Millennium Broadway Hotel New York is located in the heart of Times Square giving guests a front row seat to all of the endless action and constant excitement. We cater to both leisure and business travelers and is why we are preferred choice for a New York City hotel. We boast a welcoming, multi-lingual cast and crew, 626 thoughtfully appointed rooms, a 24/7 fitness center and complimentary Wi-Fi. In addition, our meeting and event facilities are second to none. Featuring 64,000 sq ft (5,945 sq m) of flexible meeting space, we are the only hotel in the city accredited by the International Association of Conference Centers. Discover our world and experience an iconic visit to NYC. ... more   less 
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Also Known As:
Millennium Hotel New York City
Millennium Broadway Hotel
Millenium Hotel Nyc
Millenium Hotel New York

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