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“Great Location.”

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Millennium Broadway New York Times Square
Ranked #288 of 467 Hotels in New York City
ALL OVER THE WORLD
Level 4 Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great Location.”
Reviewed October 7, 2012

Overall, the hotel was OK. Not a 4 star by ANYONE's imagination. The location is 99% of what this hotel is.

You are 100 feet from Times Square, yet there are no noise issues.

I normally wouldn't want to be in the hustle and bustle, but this was a treat for my mom and her first trip to the city.

Maintenance in the hotel is seemingly non-existent. In our room, one of the closet doors wouldn't close and was like that for the whole 4 days. In the public toilet in the lobby, the stall had no lock on the door. Overall, there was just a feeling of shabbiness.

I paid over $300 a night for this room, on Hotwire. (It was NY Fashion week and the 9/11 memorial week) If this hotel was in any normal city in the US, it would be a $50 a night price point, but they have you locked in with the location.

So, if location is important and you can get a good deal, go for it, The negatives in the hotel were not enough to make me never go back, but if you are looking for a touch of class or luxury, then look elsewhere. This is a utilitarian hotel for NYC tourists.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oceanmatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this review, October 11, 2012
Thank you for sharing your comments with us. Please allow me to apologize for the unexpected issues that occurred during your stay with us. We are a guest focus hotel and we welcome any feedback that our guests can provide to us so that we may work toward addressing any concerns they may have. I would like to further look into your concerns. Did you remote the issues to a front desk manager? Was there anything else that you may have not mentioned that made your stay with us less enjoyable than what you would have like it to be?

I look forward to speaking with you to resolve your concerns. Please do not hesitate to contact me directly at erodriguez-febles@mill-usa.com


Kind Regards,

Emily
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Value
  • Cleanliness
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Brisbane, Australia
Level 4 Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 7, 2012

Was a bit hesitant after reading some of the Trip Advisor reviews, but after scoring a great price on Hotwire, decided to take a chance. In terms of location this hotel did not disappoint. Literally a 30 second walk to Times Square. Was very handy to be close to Walgreens and many great restaurants. The subway and bus stop for the hop-on hop-off buses were only a minute away. The size of the room was quite good for New York. The bed was comfortable and the bathroom very clean. Sure the rooms are not the most modern I have seen, but they were more than adequate for our stay. Had great partial views of Times Square. Staff were very friendly and helpful, only downside was that the hotel wifi was too expensive at $12.95 per 24 hours (although there is free wifi in the lobby - can get a little crouded). Overall unbeatable location!

Room Tip: Try for a room overlooking Times Square
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kabby33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this review, October 12, 2012
We appreciate you giving us a chance and that we were able to make your stay an enjoyable experience. I am pleased to hear that you found our staff to be friendly and helpful for all your needs. Our location is definitely unbeatable with everything in walking distance in order to get to anywhere you may want to go. We hope that you would consider us again during your next trip to NYC!

Kind Regards,
Emily
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 6 Contributor
99 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed October 7, 2012

Stay with Hotwire 4 stars rating, the rate only about $50 less than the website ( not a great saving). The room wasn't bad consider a Hotwire rate. Corner room on 18th floor with a great view of Times Square. It's location on 44th and Broadway is very convenient to everything. Good soundproof without any noise issues. The staff was courteous with easy check in. The room a bit small as expected for Manhattan location but a fairly spacious bathroom. I would probably stay again if I get a good deal.
Compare to Marriott Marquis , this one is probably $100 cheaper with a smaller size room in equally good location and almost as luxurious as Marriott. Compare to Algonquin hotel, the room here is a bit larger and this one also more centrally located.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PP2603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 6, 2012

Stayed with my family and had a wonderful stay, the view from my room was amazing, all staff were nice and friendly specially Jenny. we will be back next year and hope to get a nice room like this again..

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joneetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this review, October 11, 2012
We appreciate you sharing your feedback with us. I am pleased to hear that you found the staff to be friendly. Jenny is definitely an asset to our hotel. I glad you had a wonderful stay and that the view from your room was a memorable experience. We look forward to your return.


Kind Regards,

Emily
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 5, 2012

This Hotel is very nice with incredible views, my recent stay, October 2012 on the 51st floor had am amazing view of the Empire stateroom. The room was clean and had no signs of wear. I highly recommend this Hotel.

Room Tip: Choose high floors for great views
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank hartlieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this review, October 11, 2012
Thank you for recommending our hotel to future NYC travelers and sharing your experience. We look forward to having you as a guest during your next NYC visit.


Kind Regards,

Emily
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
florida
Level 6 Contributor
779 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
Reviewed October 5, 2012

This is my third stay at this hotel over the years.
Although the location is excellent for the theatre the rooms are starting to look somewhat shabby.
The carpet was either stained or dirty and the walls were in need of painting.
For the price it charges this hotel should shine

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bradyboy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this review, October 8, 2012
Thank you for your honest feedback. We are currently working on all the upgrades are rooms are in need of such as replacing the carpets and putting new coats of paint on the walls which you mentioned. We’re also looking to make additional improvements in any areas necessary. We have been recording all the rooms that are in need of these improvements so that our guests may feel completely comfortable in the room they paid for. I would like to further assist with your concerns and add your room to our list if it has not been noted already. You may contact me directly at erodriguez-febles@mill-usa.com.

I look forward to hearing from you. We hope to welcome you back in the near future and regain your trust by showing off the improvements we have made.


Kind Regards,

Emily
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level 4 Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 4, 2012

Stayed hear for 4 nights september 2012. 3 of us shared a room with 2 double beds.Bathroom was a good size but bath was a bit grubby. Beds were comfortable, sheets were clean but quilt ( I think thats what it was once upon a time) was a bit stained and there was only a few feathers left inside quilt. Got a little chilly during the night. I left a small suitcase on the bed when we went out and the house keeper left us a message to say they didnt make the bed because of the suit case a lthough it shouldnt have been there maybe they could have moved it to change the bed. Although comfy I think the rooms and bedding needs updating. Doormen very helpuful and cheerful but concierge was unfriendly and slightly offish. For what we paid would have liked the rooms to have been a bit nicer. Would stay here again but would shop around a bit more first.

Room Tip: If you have room only there is a starbucks next door so we took it in turns to go downstairs to get...
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank superwoman12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilyRF, Executive Assistant to the General Manager at Millennium Broadway New York Times Square, responded to this review, October 9, 2012
Thank you for sharing your experience with us. Please allow me to apologize that your experience was neither up to our Millennium standards nor your standards as our guest. We have high expectations in ensuring that each of our room is presentable and prepared for each guest. In regards to the suitcase being on the bed, our hotel has a strict safety policy. If a guest leaves items on the bed the housekeeper is not to remove them. This is to prevent any items from being misplaced when the housekeeper is attending to the room. I am pleased you had a good experience with the Doormen, but unfortunately you did not have the same experience with our Concierge. Please be assured that all of your concerns have been forwarded to the appropriate department leaders so that corrective measures may be taken to eliminate the negative experience you stated.

I would like to further investigate your concerns and would like to hear from you. Please contact me directly at erodriguez-febles@mill-usa.com with your full name and room number so that we can address your concerns and ensure that your next visit with us will be flawless with noticeable improvements.


Kind Regards,

Emily
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Millennium Broadway New York Times Square

Property: Millennium Broadway New York Times Square
Address: 145 West 44th Street, New York City, NY 10036-4012
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#185 Luxury Hotel in New York City
#208 Romantic Hotel in New York City
#228 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Millennium Broadway New York Times Square 4*
Number of rooms: 626
Official Description (provided by the hotel):
New York is the city that never sleeps. In the center of it all, Millennium Broadway Hotel New York is located in the heart of Times Square giving guests a front row seat to all of the endless action and constant excitement. We cater to both leisure and business travelers and is why we are preferred choice for a New York City hotel. We boast a welcoming, multi-lingual cast and crew, 626 thoughtfully appointed rooms, a 24/7 fitness center and complimentary Wi-Fi. In addition, our meeting and event facilities are second to none. Featuring 64,000 sq ft (5,945 sq m) of flexible meeting space, we are the only hotel in the city accredited by the International Association of Conference Centers. Discover our world and experience an iconic visit to NYC. ... more   less 
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Also Known As:
Millennium Hotel New York City
Millennium Broadway Hotel
Millenium Hotel Nyc
Millenium Hotel New York

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