In December 2006 I booked a room with two beds for a family of four from Travelocity for three days over Easter break. Upon arriving, I was told that the hotel was full and that they only had rooms with king size beds available. They offered to give us a single rollaway bed and extra bedding for the 4th person to sleep on the ground.
They indicated that because the hotel was booked through Travelocity, they weren't notified that we had requested a room with two beds, nor were they able to give a refund. This I found to be ridicules as why am I given the option on Travelocity’s website for room selection, yet Travelocity, one of the top travel sites on the internet doesn't give this data to the hotel?? Come on...
After about 20 minutes of arguing with the front desk staff and manager, they offered to put us on a list for another rollaway bed for the night and comp'ed our breakfast the next day ($20 buffet?? NY is $$) and changed our room to a double the next day.
I found both rooms that I was in to be less than what I was expecting a Marriott to be. The rooms were dated, AC/heater required you to use ear plugs because it was so loud, the wall paper in the bathroom looked like it was from the 1980's and was peeling off the wall in some places, plus we had a nice selection of mold around the crown molding.
The price for this hotel was nice, but don't think for one minute (like I did) that because it's a Marriott you know it's going to be nice. Also, as the other reviewer said before this one to make sure you call in advance to ensure that you're getting the room that you had booked and not told "so sorry" when you check in.
- Official Description (provided by the hotel):
- Our downtown hotel, features excellent location near Wall Street and Battery Park. Enjoy the elegance and contemporary design of the hotel, simply breathtaking. ... more less
- Reservation Options:
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- Also Known As:
- New York Marriott Downtown Hotel New York City
- Marriott New York City
- New York City Marriott