I stayed at your extremely lovely hotel on last week however the outward appearance did not reflect the level of service I am accustomed to. Rooms were extremely nice however a little more attention to cleanliness would have been appreciated. I left a dirty towel behind the commode that was there when I got there and it was still there when I left despite my request that it be removed. (unacceptable) Why should it take 45 minutes to get a pot of coffee from room service. I normally will stay with Westin branded hotels but have recently been staying at Marriott properties after my recent stay with this hotel all I can say is I love the location and it is extremely beautiful however if I want to be pampered and feel like my business is appreciated I will return to Westin in Times Square.
- Official Description (provided by the hotel):
- Our downtown hotel, features excellent location near Wall Street and Battery Park. Enjoy the elegance and contemporary design of the hotel, simply breathtaking. ... more less
- Reservation Options:
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- Also Known As:
- New York Marriott Downtown Hotel New York City
- Marriott New York City
- New York City Marriott