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“An Oasis amongst a sea of people”

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New York Marriott East Side
Ranked #278 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
minnesota
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“An Oasis amongst a sea of people”
Reviewed August 10, 2010

I was in NYC for a little over a month on business and stayed at a could different hotels before finally finding the Marriot East Side. Wow!! What a great hotel!

I am a tried & true Marriott fan, and had stayed at the Marriott Marquis my first week in and was horrified with the sheer number of people in/out of the hotel, as well as on the street (to be expected I guess when you're right on Broadway in Time Square!). By the time I found the Marriott East side I just needed a break from the people and the commotion, and this hotel was a dream come true! The hotel itself is beautiful!! It's an older hotel, but has been recently renovated to match the true Marriott style and comfort. From the moment you walk into the lobby until you get to your room, the hotel is luxurious, and beautiful. The staff is WONDERFUL!!!

As a frequent business traveler, finding a hotel like this, is worth it's weight in gold! Just a few blocks from Rockefeller Center, Madison Ave. 5th Ave shopping, and a short walk to Time Square. The location is quiet, well, for NYC!

The rooms aren't as large as the Marriott Marquis, but the atmosphere is a far cry from the "vegas" style atmosphere you get at the Marquis. If you're looking for a really NICE room, in a clean/quiet location, with a great hotel staff, stay here!! You won't be disappointed. And if you are.... you haven't stayed in enough bad hotels to know the difference! :)

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank mnmelody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,173 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
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usa
Level 4 Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 8, 2010

this hotel is indeed in a good area but the hotel is so tired it's sad. our room had crappy litle half-windows at the floor level (my wife said it was like being in prison), it had water-damage and rotting in the bathroom, the ac didn't work even after we called to complain so the room was unbearably hot (we didn't sleep well at all at this hotel), and so on. the hotel and overall experience there was crap.

i actually took the time to write an email to the hotel to complain and the only response i got was to call the hotel. last thing a busy traveler/worker wants after they complain via email is to have to talk on the phone more about a bad experience.

i suggest you steer clear of this VERY tired hotel. it's overpriced and just not worth it.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
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Helpful?
2 Thank imfletcher72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 4, 2010

surprisingly quiet and great location. the bed was so comfortable, very nice expereince. Lobby leaves alot to be desired, but service and concierge was fine. would stay again

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shappy55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacola, Florida
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 10, 2010

This was our first trip to New York. We took the train into Penn Station then took the subway to Grand Central Staton and then walked from 42nd to 49th to the hotel(The blocks are very short). Great location on Lexington ave. When we checked in, the front desk woman was very polite and helpful. We were checked into the room in less than 5 minutes we were given room 924 which faces Lexington ave. The room wasn't too high up but I barley noticed the noise exept for a few horns at around 11:00pm one night. The room was a decent size and much bigger than I expected.

Pros:
1. The Location! Walking distance to almost everything.
2. Decent sized rooms that were updated with new beds, furniture, fridge that wasn't a mini bar, and bathrooms.
3. Over all great staff. All very polite and willing to help exept the concierge.

Cons:
1. The double beds were TINY for a family of 4 although they were not completely uncomfortable. I think the beds were just shorter than normal double beds.
2. The $16.95 per day internet charge is outrageous considering its been free in nearly every hotel i've ever stayed in but I guess thats New York for you.
3. The concierge was terrible. He acted as if he would rather be anywhere but where he was and gave me very little eye contact. He gave us mediocre to downright horrible restaurant recomendations. After the second restaurant, we just found our own places and they were great. One place worth mentioning was a place a block east off 3rd called Ashtons. The food was horrible and over priced. I should have gotton a clue when the restaurant was dead. Not many people in there and now I know why...

Over all, this was a great hotel with just a few minor issues but there is no such thing as a perfect hotel and I would problably stay again if I could get another great rate.

  • Stayed July 2010, traveled with family
    • Value
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Helpful?
2 Thank FloridaPanthersfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 24, 2010

Got there at 9:00 a.m. and we were able to get our room immediately. All the Hotel Staff were friendly and wonderful. There was a small glitch with our American Girl Package and they made it right and even added the concierage room. The manager called and then came to the room and gave me his card. I couldn't have asked for a better stay with my Granddaughter. I will be back again and again.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank LizAnn28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed June 22, 2010

This hotel is in a great location - 49th & Lexington. The hotel is really nice - rooms are nice, beds are so comfortable. The shower is great. The rooms are nice and quiet - hard to believe you're in the middle of the city! The only bad thing was that the bar in the hotel closed at midnight - on a Saturday night!

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Level 4 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 21, 2010

This is by far one of my favorite hotels. Its not special beds or amenities that make it so awesome but the people. The staff is very friendly and dedicated to making everyone feel special in the sea of anonmyous faces in NYC. The rooms are clean, beds are comfortable. The TV is a flat screen with the plug-ins for computers. For gold and platinum members, the conscierge room is one of the best I have ever seen; the conscierge staff are the best people to visit with upon getting up and after a stressful day. Kenda always goes out of her way to be helpful and friendly!!

Stayed April 2010, traveled on business
Helpful?
Thank kamikidd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New York Marriott East Side

Property: New York Marriott East Side
Address: 525 Lexington Ave, New York City, NY 10017-1204
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#66 Green Hotel in New York City
#183 Luxury Hotel in New York City
#226 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — New York Marriott East Side 4*
Number of rooms: 646
Official Description (provided by the hotel):
Ideally located in Midtown Manhattan, the New York Marriott East Side features spacious guestrooms and suites, a state-of-the-art health club, a stylish concierge lounge and flexible event space. ... more   less 
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Also Known As:
New York Marriott East Side Hotel New York City
Marriott New York City
New York City Marriott
Marriott East Side

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