Terrible hotel patronising management complaint dealt with in a shambolic manner Never Never again will we stay in a Marriott even for free.
We booked our trip by telephone to be sure of 2 queens .
Apon arrival only 1 queen was available we had just arrived from Belfast 14 hours away and received a petty apology that they were over booked and we werent the only family this had happened to .
As if we were bothered to worry about other guests .
We ended up in a lousy larger room with 2 flea ridden roll aways delivered 7 hours later after checkin ....
My husband had a large amount of loyality points which meant nothing when we complained politely.
We had even received a request 3 days earlier for our bedlinen requirements I asked staff was this to ensure my young jet lagged children were comfortable on the street ????????
- Free Wifi
- Fitness center