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“Great customer service!”

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New York Marriott East Side
Ranked #280 of 469 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed June 2, 2014

Stayed at this hotel for four nights and have to say we were treated very well! From the doormen to the front desk to the women cleaning the room, everyone was very friendly, helpful, and polite. We had issues with very loud noises in our room and the front desk staff was attentive and offered to move us. Not sure if it was the elevator but the room was so large and nice we decided to stay (any room with 17 at the end is large!). Very clean, updated, nice-sized bathroom. Would definitely stay here again! Yes, internet is high priced here ($16/day) so plan accordingly (free wifi in lobby).

Room Tip: Room numbers with "17" at end are large, but may be noisy.
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  • Stayed: May 2014, traveled on business
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1  Thank Yahtzee66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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936 - 942 of 2,213 reviews

Reviewed June 1, 2014 via mobile

Very good hotel! Everything great.
Comfi and clean rooms.
Location Is Very good .
Subway stop Very near.
Walking distance to the tourist atraction.

The only thing i thought it was something that can not be accepted in a marriot is being charged for using wifi 14 usd dollars p day . Terrible . Out
Of this Century !

Stayed: April 2014
1  Thank Soledelosangeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2014

We had a fantastic stay. Lovely breakfast, friendly staff in the dinning room.Small rooms but very clean, housekeeping does a very good job. Would stay here again without a doubt. Worth every penny!!!

  • Stayed: December 2013, traveled as a couple
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Thank TaMa1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2014 via mobile

Great location, close to a station for the hop on hop off bus. Rooms are small however most are in NYC. Customer service was great and the breakfast was tasty. We only stayed 1 night as part of a tour - I'm not sure I would spend more than 3 nights here. Great for a short stopover though.

Stayed: May 2014, traveled as a couple
Thank Kathryn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2014

I always stay in this Marriott when I travel to ny. It is located in a great area which is walking distance to many restaurants and shop. It also has a decent size gym and the staff provides excellent customer service.

  • Stayed: May 2014, traveled on business
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Thank ajricca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2014

We stayed here with a small group that was going on the Queen Mary2 the next day. Baggage was handled well. Breakfast was included in our rate (probably not the usual case) and was excellent. The group also had dinner in the hotel and it was also good. It is located in a nice area of NYC that allows for walking around in the limited time that we had. The room was well equipped and a reasonable size, though that may be because we had gold status within Marriott Rewards and got an upgrade. There was also a great "concierge level" bar with complementary appetizers and an honor bar for drinks.

  • Stayed: May 2014, traveled with friends
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Thank Myrna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2014

We recently stayed at the East Side Marriott again in New York and like other reviewers, there was smell evident throughout the hotel. The smell was strongest in the lobby, but also in the hallways. Lucky for us, we could not smell it in our room. The location of this property is very central and cheap off-site parking is available a few blocks away. The problem with this hotel is the amenities, they are just not as detailed as other Marriott properties in New York, especially with the opening of the Lexington not far away, but again the location is excellent, but some investment needs to be made to get this property up to par, or maybe they should drop there Marriott affiliation.

  • Stayed: May 2014, traveled as a couple
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    • Sleep Quality
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Thank jerrythetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this reviewResponded May 28, 2014

Good afternoon

Thank you for your recent visit to our hotel and also for taking the time to give us your honest feedback. I am sorry to know we did not meet your service expectations and hope we will get the opportunity to host you brilliantly in the near future.

Please do not hesitate to contact us at your convenience to further discuss your concerns. It is also our goal to restore your confidence in the Marriott East Side hotel and to also host you brilliantly in the future.

Once again, thank you for your honest feedback and we look forward to seeing you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about New York Marriott East Side

Address: 525 Lexington Avenue at 49th Street, New York City, NY 10017-1204
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#66 Green Hotel in New York City
#185 Luxury Hotel in New York City
#225 Romantic Hotel in New York City
Price Range: $217 - $649 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New York Marriott East Side 4*
Number of rooms: 646
Official Description (provided by the hotel):
Ideally located in Midtown Manhattan, the New York Marriott East Side features spacious guestrooms and suites, a state-of-the-art health club, a stylish concierge lounge and flexible event space. ... more   less 
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Also Known As:
New York Marriott East Side Hotel New York City
Marriott New York City
New York City Marriott
Marriott East Side

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