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“Great Location But Need Better Customer Service”

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New York Marriott East Side
Ranked #283 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
303 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
“Great Location But Need Better Customer Service”
Reviewed September 6, 2013

There was long wait to get checked in the Elite members lines so we had to go to another line. There was no one manning the concierge desk. The room was nice and comfortable. The shower was weak. Other than that, the hotel it located in great area without the crowds but yet within walking distance to some sights and public transportation. Hop on the grayline tour bus on the corner and see the city.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank canyanyday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,130 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (440)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Los Angeles, California, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 6, 2013

We have stayed at this wonderful hotel for 10 years now for three nights over Thanksgiving.
The location is excellent and the staff is always welcoming. Manager Chris and assistant Harriet have always been wonderful to us. We take the red eye flight from Los Angeles and arrive at the hotel early a.m. and always find our room ready for us which is very nice. The hotel recently remodeled the ground floor restaurant space and its very inviting and the food is great!
We are Marriott Gold members and stay at Marriott all over the world and are never disappointed.
When in New York, we would not stay anywhere else.
Thanks for all you do,
Jeff and Wendy Zaas

Room Tip: Stay up higher for less street noise Corner rooms have more light
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunblane, United Kingdom
Level Contributor
157 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed September 6, 2013

Great Location.. Starbucks just a few yards away, "City Tours" Open Top Tour Bus across the street and Grand Central Times Square not far away..
Our room was quite adequate and comfortable wth plenty of clothes closet & drawers, large TV & safe. The bar area on the ground floor is well equiped and roomy but failed to serve us when we arrived late back at 12:30 one evening (informed that State Law forbids service!!!).
The Concierge offered us the choice of limos to Newark Airport instead of taxis & train transport on our departure, which was much mor relaxing.
I would highly recommend this hotel if visiting NYC.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BigG99_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio De Janeiro, Rj
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 3, 2013

We have stayed in the junior suite for twelve nights in this hotel. It was great because this room made posible to acomodate all 5 together (2 adults and 3 children). This suite was big enough for us, if i am not wrong it has around 30 square meters. Just 5 minutes walking ro the subway and around 15 minutes to the 5th Avenue and others...
Staff was great and very kindless !
When back to New York it will be sure to stay there again !

Room Tip: For 5 people the junior suite is the best value !
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarlosHermida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highland, Utah
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 3, 2013

Very close to Grand Central Terminal and easy walk to Times Square, without being in the thick of it. Close to several markets and very convenient if going to the USOpen as the #7 train out of GCT is very close. Also close to other big name hotels.

Room Tip: Got a double queen room around the corner from the elevator so noise was never an issue
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MJCOOMBS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
70 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 3, 2013

We recently stayed in a junior suite at the Marriott East Side. The suite was roomy with a large closet, safe and desk area. It had a hidden refrigerator and a nice sized television. It could have used another sink in the vanity area and the toilet was very loud and took a long time to refill, but other than that the room was lovely. It was nice and clean and well maintained. Our room was quiet and we did not hear other guests even though we were told they were sold out. WiFi is available and quite expensive, but for some reason we were told ours would be complementary, which was a nice bonus, however you have to re-register each day for the service. Valet parking is expensive ($75/day) and off site. They take your car and request 30 minutes notice if you want to go out.

Since it is an "old" hotel (not built as a Marriott) it has a true lobby with plenty of bellman to assist us. The doormen were friendly and helpful and the front desk was accommodating to our needs. We never had to wait long for a elevator which is always a plus. I would like to stay here again during my next visit.

Room Tip: Lower floors have larger rooms as the hotel narrows the higher it goes because of the sky codes for...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pah11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlanta
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 3, 2013

Let's start with expectations: 1) It's New York 2) It's Manhattan. Booked for Girls weekend for US Open Tennis. Room was a "cozy king" that was actually roomy. Bathroom was tight, but it suited our needs. Clean room, plenty of towels and toiletries refreshed each day. Lexington Avenue is a nice change of pace from the Times Square hustle. Lot's of friendly smiles from hotel employees and willingness to assist. Didn't get a chance to check out the terrace lounge, but lobby area was nice and guests seemed to enjoy relaxing there. Good area for getting to the Open on the #7 via Grand Central Terminal.
P.S. no elevator problems as reported in previous reviews.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MTATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New York Marriott East Side

Property: New York Marriott East Side
Address: 525 Lexington Ave, New York City, NY 10017-1204
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#65 Green Hotel in New York City
#184 Luxury Hotel in New York City
#230 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — New York Marriott East Side 4*
Number of rooms: 646
Official Description (provided by the hotel):
Ideally located in Midtown Manhattan, the New York Marriott East Side features spacious guestrooms and suites, a state-of-the-art health club, a stylish concierge lounge and flexible event space. ... more   less 
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Also Known As:
New York Marriott East Side Hotel New York City
Marriott New York City
New York City Marriott
Marriott East Side

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