I communicated with the General Manager, Chris Hosmer and the Concierge, Harriett Goldberg by email before my arrival. They each were very responsive with the Marriott excellence I have come to expect over the last 29 years. When my fiancée and I arrived, we were greeted by none other than the GM himself, who was out on the street, welcoming guests. I don’t often see this and right away I knew this guy was the best. He warmly greeted us, remembered us and made sure we were taken care of at the front desk. Jimmy (I think) was the bellman and he took our many many (too many) suitcases and also made us feel at home.
Later on, we met Calvin in the Concierge Lounge, who had remembered us (I guess from an email from the GM). Chris told me about you and your fiancée. Calvin was awesome and treated all the guests like royalty, going the extra mile to make sure they had the very best he could offer.
Later that day I caught the GM helping rearrange the chairs in the Concierge Lounge and said to myself, “A hands-on manager –THEY are the best of the best. NOW I know why these employees are even above the normal Marriott Excellence”. He gets out of his office to mingle and be a part of the team.
Last night we came into the lobby and were greeted by Moet Chandon Champagne and small French Macaroons. FIRST CLASS!!! This really made us take even deeper notice of the class of this hotel.
We will be here for a week and are very glad we chose this hotel. Previous trips to NYC have included the Marquis, Financial Center (now called Downtown), Word Trade Center, Fairfield Inn 5th Avenue, Residence Inn Times Square, Courtyard Jersey City. I think this will now be our first choice for all of our next visits to the city we love New York!
- Official Description (provided by the hotel):
- Ideally located in Midtown Manhattan, the New York Marriott East Side features spacious guestrooms and suites, a state-of-the-art health club, a stylish concierge lounge and flexible event space. ... more less
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- Also Known As:
- New York Marriott East Side Hotel New York City
- Marriott New York City
- New York City Marriott
- Marriott East Side