I booked two nights at Affinia Gardens in September. I booked a one bedroom suite, as I was travelling with my 82 year old mother who was jet lagged, so we could have separate sleeping rooms. I booked through hotelclub.com as there were no rooms available booking directly with the hotel.
When we arrived at the hotel I was told our room was not available as the person who had it the night before had not checked out! I was furious and despite much arguing the hotel staff would not budge. We were put in a regular room for that night(a bed and a sleeper sofa). I t spent over an hour on the phone with Hotelclub.com trying to sort it out but to no avail. A month later,despite many phone calls, I still have not received a rebate for the room change. The hotel location was ideal and the rooms were fine and having the kitchen is great however I am really disappointed in the service we had and I will never book with hotelclub.com again (They are linked to Orbitz)
- Official Description (provided by the hotel):
- Tranquil. Thoughtful. Private. Just right for a little alone time in NYC. Discreetly located on the Upper East Side on an intimate, tree-lined street, the Gardens NYC is the picture of Manhattan gentility. It's surrounded by world-class NYC shopping and Manhattan's famed museums, adding grace and charm to its locale. But guests find it's just right for a tranquil retreat. With such great in-room service, you can simply take to your hotel suite and escape for some alone time. Our 129 suites, many larger than New York City apartments, offer generous living space, including full kitchens and large vanities with Hollywood lighting, making them ideal for stays of a day, a week or much, much longer. Hotel Services Fee is $25 plus tax per room, per night and provides you with the following amenities: · $10 daily food and drink credit to our Cupboard or Corner Store* · Daily Wine Hour during Social Sips from 5-6PM · Wireless Internet access for all of your devices · 10% off at Celebrity Chef Geoffrey Zakarian’s The National Bar & Dining Rooms · In-room gourmet coffee and tea offerings · Unlimited package handling and storage prior to and during your stay · Business services, including printing · Local and domestic long distance calls · 24/7 access to our state-of-the-art fitness centers · Access to Affinia bikes (where applicable) · Concierge services *Must be redeemed daily, credit may not be rolled over **Fee is exclusive of service gratuities ... more less
- Reservation Options:
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- Also Known As:
- Affinia Gardens Hotel New York City
- Affinia Gardens New York City