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“Great Hotel and Great Concierge”

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DoubleTree by Hilton Hotel Metropolitan - New York City
Ranked #328 of 473 Hotels in New York City
Reviewed May 22, 2013

Stayed for 4 nights at the hotel. Hotels rooms are small (but most are in NY) but they were clean. We got free breakfast at the hotel but found also the best bagel place right behind the hotel on 3rd. But the best service was calling our concierge Susan Browning a few weeks before we got into town and I told here there was 5 of us girls coming in and celebrating a birthday and we wanted fun and good places to eat. Every place she recommended we loved and had a great time. I would for sure call her again when we go back. She choose places we would not have found, all of our dinners were fantastic and Susan was very quick in setting up the reservations for us and emailing me within the hour that it was done.

  • Stayed: May 2013, traveled with friends
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Thank Christie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nadria B, Manager at DoubleTree by Hilton Hotel Metropolitan - New York City, responded to this reviewResponded May 23, 2013

Christie S,

Thank your for taking the time out to write such a great review about our hotel. We are delighted that you had a terrific stay with us at the Doubletree Metropolitan. The amazing bagel shop to which you refer is Ess-A- Bagel, which is highly recommended. I will be sure to express your gratitude to Susan Browning . We are happy that she could be of such great assistance and help to make your stay more pleasurable.

Thank you for choosing the Doubletree Metropolitan and I do hope that you consider us for future visits.

Regards,
Nadria Buchanan
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,867 - 3,873 of 5,164 reviews

Reviewed May 22, 2013

Excellent location. Close to all shops on 5th Avenue. Also, easy to get to theater district. Very well maintained rooms. Friendly staff, especially bellman and front desk, which answered every question regarding city landmarks.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Celio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nadria B, Manager at DoubleTree by Hilton Hotel Metropolitan - New York City, responded to this reviewResponded May 24, 2013

Dear dpelgrim,
Thank you for choosing the Doubletree Metropolitan. We are so glad that you stayed with us and took advantage of our excellent location. However, I am sorry that you found that there was an inconsistency an the service provided by our staff. Your comments have been passed on to the respective department and are currently under review to enhance our training program.

Once again, thank you for staying with us and I do hope that you consider us for future visits.

Nadria Buchanan
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2013

This hotel gets a very good rating because of its location else I would give it an average. The rooms are dark. The rooms are small but normal by New York standards. The parking is $55 - so be prepared. Depending on who you get the staff is either excellent or worthless. Some front desk staff can't even direct you to a bagel place - others direct you to an amazing place. Location is amazing - can walk almost everywhere.

  • Stayed: March 2013, traveled with family
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Thank dpelgrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2013

This Hotel is very terrible!!! Service is very very bad and they overbook the room and you didn't get what you suppose to reserve! Please don't late check in because you have to do your bed by yourself!

  • Stayed: May 2013, traveled with friends
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Thank Michael1668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nadria B, Manager at DoubleTree by Hilton Hotel Metropolitan - New York City, responded to this reviewResponded May 23, 2013

Dear Michael1668,

First and foremost I would like to extend my apologies for the incovenience that you have experienced throughout your stay. It is evident that we failed to meet your expectations, and also our goal to make every guest 100% satisfied with our service.

your concerns are taken very seriously and please be assured that I have communicated your feedback to the appropriate department. The necessary actions will be taken to prevent the reoccurrence of such issue.

Thank you for choosing the Doubletree Metropolitan. I hope that you will consider staying us in the future so that we can show you that the customer really matters here at the DTMET.

Regards,
Nadria Buchanan
Guest Experience Manager

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Reviewed May 18, 2013

Doubletree Metro is a fine Mid town hotel option neStar Park Avenue, Rockefeller Center and Grand Central Terminal. It's just ten minutes to Broadway.

The good: Staff was friendly and efficient. Room on 17th floor was quiet. King bed was comfortable. On-site business center, sundry's shop and bar were all convenient.

The neutral: Rooms were manhattan small but functional. Property had a bit of a dated fill given fairly high price for a DoubleTree.

Bottom line: Property offers a nice mid town base for a quick trip to Manhattan.

Room Tip: Higher rooms offer some views and reduced noise.
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  • Stayed: May 2013, traveled on business
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Thank Spi-kids_LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nadria B, Manager at DoubleTree by Hilton Hotel Metropolitan - New York City, responded to this reviewResponded May 23, 2013

Dear Spi-kids _LA,

Thank you for giving us a good review. I am pleased that you found our staff to be courteous and efficient. I will be sure to share your feedback with the staff. Thank you very much for choosing the Doubletree Metropolitan and I hope that you will consider staying with us in the future.

Warm Regards,
Nadria Buchanan
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2013

Hotel is in a great east side location and very close to several landmarks (Rockefeller Plaza, Grand Central, Central Park, etc.). Bathrooms are a bit small but the beds are very comfortable and clean. I'm typically loyal to Marriott but when unavailable, would be comfortable staying here again.

  • Stayed: May 2013, traveled with friends
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Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nadria B, Manager at DoubleTree by Hilton Hotel Metropolitan - New York City, responded to this reviewResponded May 23, 2013

Dear Pilot721,

Thank you for taking the time out to write a review about our hotel. Your feedback is greatly appreciated. We are pleased that you liked our central location as it is often an important factor to both business and leisure travelers. We are delighted that you found our accommodations to be comfortable, as well. We do hope that you stay with us again on a future visit. It was truly our pleasure having you.

Warm Regards,
Nadria Buchanan
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2013

This Doubletree seems to have been refurbished not long ago and it's generally in good condition. It's a little tired around the edges if you look for it, but really it's fine and nicely styled. I stayed in two rooms here and both were decent size for New York. Has all you need for business travel. 24-hour Duane Reade next door. FedEx Office just a couple blocks away. Easy access to green subway (4,5,6) line, and links to blue and orange. A good launching point to get to Grand Central, Little Italy and Chinatown, and north to the Museum of Art. Police department and FDNY right next door, so it's not a sketchy area. It's good Lexington Avenue stuff. The staff is nice and helpful. There's a good gym. This was true one morning at 12:30 a.m. when loud Millennials were making lots of noise in the hall, slamming doors, knocking on the wrong door (mine), removing Do Not Disturb signs (also mine). Why they have to do this inside a chain hotel instead of walking out to open-all-night NYC and partying in any number of places, I have no idea. These were lame young tourists, not a rock band. But I called the front desk and asked to be moved to another room. They kindly moved me to another floor, no problem. Another problem caused by the guests, or possibly bad ventilation, was bad air. It's supposed to be a 100-percent non-smoking hotel. Someone on the first floor I stayed was smoking in the night, and I smelled smoke on the new floor where I was moved. Hard to imagine that on the 17th floor, this is due to bad venting from outside. Hard to police this, I know. It's the fault of bad guests and shame on them. Shame, too, on guests who let the doors slam shut with a loud bang you can hear down the hall. I'd say though, that a savvy hotel and a proper door company could make for quiet-close doors. It can't be that hard. Will I ever stay here again? Only if the price is really right. It's more than acceptable in most respects. But if I come here again and smell smoke, I'm done with the place for good.

Room Tip: Stay away from the street side. Ask for the back side of the hotel for quiet.
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  • Stayed: May 2013, traveled on business
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1  Thank TVH350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MitzieS_13, Front Office Manager at DoubleTree by Hilton Hotel Metropolitan - New York City, responded to this reviewResponded May 18, 2013

Dear TVH350,

Thank you for sharing your experience with us. We greatly appreciate your comments. We can assure you that we are a 100% non-smoking property. We look forward to many more future visits! Thank you for choosing Doubletree by Hilton Metropolitan.

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Additional Information about DoubleTree by Hilton Hotel Metropolitan - New York City

Address: 569 Lexington Ave, New York City, NY 10022-7562
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#202 Luxury Hotel in New York City
#229 Romantic Hotel in New York City
Price Range: $121 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel Metropolitan - New York City 4*
Number of rooms: 764
Official Description (provided by the hotel):
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City

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