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“First Trip to NYC”

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Crowne Plaza Times Square Manhattan
Ranked #193 of 468 Hotels in New York City
Certificate of Excellence
Reviewed July 13, 2014

The hotel was extremely nice. Best of all was the location. We sprung for a Times Square view although we didn't spend much time in the room. We were on the 22nd floor and could still hear some street noise but not a big deal. The location to broadway shows, Times Square and subways was fantastic. The hotel was clean and nicer than I was expecting.

Stayed: July 2014, traveled with family
Thank REBECCA S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded July 15, 2014

Hi REBECCA S,

Thank you for your review! We're glad you had a good time with us! We're really in the heart of it all so noise at times can be a factor. However, we try very hard to keep our rooms sound proof and yes, Broadway shows are literally right acroos the street! Again, thank you for your review of the Crowne Plaza Times Square! We hope you choose us in the near future.

Best,

Larry Colleton
Hotel Manager

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3,803 - 3,809 of 9,661 reviews

Reviewed July 13, 2014

My friend and I were staying at the hotel in July 2014. We were disappointed that the hotel restaurant was closed at night and if we wanted to eat in the hotel it would be in the lounge area. Luckily, we had a great waiter, Tony. Tony had been with the Crowne Plaza for many years. He was very friendly with out too outgoing. My friend needed some toothpaste so we asked Tony were we could get it in the hotel. After we had eaten, Tony came up and gave my friend a little tube of toothpaste. She was trilled. He just had a great personality and knew how be a good waiter.

Room Tip: Times square view is great.
  • Stayed: July 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Sam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded July 15, 2014

Hi Sam M,

Thank you for such a wonderful review! It's great knowing that our staff is able to stand out in such a positive manner. Tony will be very happy to hear that he made your stay that much more memorable. We hope you choose us again in the near future as we'd love to have you back! Please let us know of your return trip and we'll make sure to give Tony a heads up as well.

Best,

Fatena Williams
Front Office Director

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Reviewed July 13, 2014

the location was great...the hotel staff was very friendly...we stayed on the 40th floor, the room was great with the view of Times Sq. The bed was so comfortable! we will defiantly stay there again!..the breakfast buffet was great and the lounge /bar staff was friendly...great drinks!!

  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank ccgirl1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza49, Owner at Crowne Plaza Times Square Manhattan, responded to this reviewResponded July 15, 2014

Hi ccgirl1234!

Thank you so much! We loved reading your review. Our staff will be estatic to hear about your stay. We hope you come back to visit us very soon! Please let us know if there's anything we can do to make your stay extra special next time! Once again, thank you so very much.

Best,

Geoffrey Mills
Managing Director

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Reviewed July 13, 2014

Dear Sirs. I am a member of the PriorityClub Rewards and a repeat customer at the Crowne Plaza Times Square. I am also the father of a 19 month old boy. When arriving at the hotel on July 13 we had not been to a hotel since 8am the morning before. I am a frequent flyer and is very used to busy hotels. The night-time duty manager was nice and I believe HIM that no suites or any rooms very available when trying to check in. It is very poor service that a busy hotel is not able give housekeeping priority to families with small babies or Rewards Club members or repeat customers. This is something Asia knows all about. We have now waited for more than 5 hours and none of the promises so far have been kept. Except for the night-time duty manager there has been very little of the friendliness and understanding Crowne Plaza should stand for. Regards Ketil Ostern

  • Stayed: July 2014, traveled with family
    • Service
2  Thank Ketilostern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded July 15, 2014

Hello Ketilostern,

Thank you for taking your time to review the Crowne Plaza Times Square. I'm very sorry that we haven't met your expectations. We take reviews such as yours very seriously. It helps us become better. If you are still on property, please reach out to me personally and please let me know of the issues you are experiencing. If you have departed the Crowne Plaza Times Square then please e-mail me at Sabid@cptsnyc.com so I may assist you further. Thank you again for your review. We hope to hear from you soon!

Best,

Syed Abid
Guest Services Manager

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Reviewed July 12, 2014

Stayed in the Crowne Plaza for first visit to New York. Chose this hotel for its location in Times Square. The room on 46th floor faced over the Hudson River and was a good size with a very comfortable bed. Large bathroom with walk in shower and great water pressure. Didn't eat in the hotel but found all staff to be friendly and efficient. Having read about the street noise disturbing peoples sleep I was surprised at how little the noise disturbed me, may have been different in rooms facing Times Square. Location ideal but you have to be prepared to be accosted as soon as you walk out the door by people attempting to sell Hop on Hop off bus tours, tickets for comedy club etc. however, soon found it easier to leave by the rear exit where the taxis/cars collect people. No one there trying to sell things. All in all a good hotel.

Room Tip: Rooms facing Hudson River quieter and corner rooms larger.
  • Stayed: May 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank elhana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded July 15, 2014

Hi elhana,

Thank you so much for taking the time to review our property. We're so glad you had a excellent stay with us. Our rooms are very quiet and we take pride in the size of our rooms. By New York City standards, I'd like to think we're bigger than most other properties. Of course, it can be quite crowded but I'm glad you found our opposite entrance. Thank you again elhana, for staying with us. Please come back soon!

Best,

Larry Colleton
Hotel Manager

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Reviewed July 12, 2014 via mobile

Superb location in Times Sq and very clean rooms. Good bar area and that's where it ends. People shooting movies in the next room - heard through adjoining door in room at 4.30am!! Breakfast Q that long yet dining area empty and then the bacon swimming in oil!! Everyone is sorry and I made the hotel aware - yet little action, gives a sour taste in the mouth.

Stayed: July 2014
Thank Winge_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded July 28, 2014

Dear Winge_12,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed July 12, 2014

Yep, we made the mistake as 1st timers to NYC to stay in Times Sq, as part of a Honeymoon package booked with Virgin. We thought, hey, we'll be out and about sightseeing all the time anyway, which was mostly true, but still had t come back to the irritating mayhem that is Times Sq.
Hotel itself was fine, unspectacular of course, slightly dated, smallish rooms, but some nice features like an excellent super king bed, decent TV and movie set up with a new 52 inch Samsung LED, and a modern and well equipped bathroom.
Staff were fine on the Concierge desk, tho front desk pretty hit and miss, sometimes fine, other time surly and bad tempered - it was supposed to be a 4* hotel so was expecting better.
Location i suppose was as central as you can get in Manhattan, but we perhaps didn't do the city justice by staying in probably its most hectic and obnoxious area - even getting a bottle of water and a snack was exhausting -and I'velived and travelled to some of the most intense and claustrophobic cities around SE Asia - Times Square topped them all for sheer confusion and lunacy - quite an achievement really! :-)
I short, hotel ok, location not, stay in Greenwich Village, Soho, Lower West Side when visiting New Amsterdam.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank JosefLanjri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded July 15, 2014

Hello JosefLanjri,

Let me start off by saying thank you staying with us. I can understand the frustration Times Square can bring, especially during the summer rush. We appreciate that you enjoyed the hotel for the most part. Our hotel is actually going through a multi-million dollar renovation and we hope you'll give us another chance in the near future so you can see the new rooms we have in store for our guests. We definitely understand you have a choice when it comes to hotel accommodation and we hope you'll give us another chance in the near future.

Best,

Syed Abid
Guest Service Manager

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Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, between 48th and 49th Street, New York City, NY 10019-7406
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#93 Romantic Hotel in New York City
#142 Luxury Hotel in New York City
#146 Business Hotel in New York City
#154 Family Hotel in New York City
Price Range: $230 - $546 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you've come for a meeting, you'll benefit from the new tech-friendly environment. If you're here for an event, you'll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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