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“Great hotel in Time Square; Good value”

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Crowne Plaza Times Square Manhattan
Ranked #188 of 467 Hotels in New York City
Certificate of Excellence
Atlanta, Georgia, United States
Level 4 Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great hotel in Time Square; Good value”
Reviewed February 8, 2014

My favorite part of this hotel was the location and price.

Location -- it's located right in the heart of Time Square. I easily walked everywhere in 2 days except the airport, Harlem and Chinatown.

Price -- this hotel was much cheaper than the W or Sheraton down the block, which initially worried me. But, based on my experience, it was no different than the W or Sheraton I've stayed in, elsewhere. GREAT price for this kind of hotel.

Other stuff -- The staff was great! Good environment. High-floor room looking over the Hudson was good. Great WiFi. No real complaints other than drinks being too expensive at bar.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RodneyHarris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 9, 2014
Hi RodneyHarris,

Thank you for your great review, we are really happy to learn you enjoyed the hotel and its convenient location. We are also glad to know you enjoyed the benefit of a great deal. Thank you for giving the IHG brand a chance and we proved that we do stand out of the competition. We strive to offer great hotel and excellent service for a reasonable value. We hope to see you again, next time you are visiting NYC!

Best regards,
Larry Colleton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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9,551 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2,019)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
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  • English first
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English first
New Delhi, India
2 reviews
Reviewed February 7, 2014

Good Hotel, great location right on broadway, had great room view , corner room with two side window on higher floor. good clean spacious rooms. There was no fridge in the room, which is required. overall great experience.

Room Tip: Rooms on higher floor or corner room with two side window,
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sameerthapar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 9, 2014
Hello Sameerthapar,

Thank you for your great review, we are happy to know you enjoyed the hotel and the view from your room. We appreciate your comment and hope to see you again next time you are in NYC.

Larry Colleton
Hotel Manager
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Beijing, China
Level 1 Contributor
2 reviews
Reviewed February 7, 2014

Super Bowl weekend was a very exciting weekend at the Crowne Plaza. The staff was amazing attending to our needs promptly . Staff appreared to be enjoying the eventful weekend. The room was clean, quiet, and nice view. Looking forward to go back.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank F M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 12, 2014
F M,
Thank you for the amazing 5-star review! We are glad to hear that you had a fun and exciting Super Bowl weekend with us here at the Crowne Plaza Times Square! We are thrilled to hear that all of our team members welcomed you and attended to you during your stay. We are happy to hear that you enjoyed your room, the view, and the Asian breakfast offerings during our morning breakfast buffet. Please let us know the next time you will be staying with us! We hope to see you again soon!
Best Regards,
Geoffrey Mills
Managing Director
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Calgary
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 5, 2014

My daughter and I just came back from shopping for a prom dress in New York. We didn't realize when we booked that the super bowl was that same weekend. Despite the hotel being fully booked we had superb service, our rooms were extremely clean, delicious food at the restaurant, and it was very quiet in our rooms. We would stay at the Crown Plaza next time we visit New York. Thank you Lamar (hotel manager) for giving us the corner room with the beautiful view of time square!

Room Tip: Ask for a corner room!
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Naturalcalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 6, 2014
Thank you Naturalcalgary for your wonderful review! Lamar and the rest of the staff are thrilled that you enjoyed your stay while shopping for a prom dress for your daughter! Despite the busy weekend, I'm glad your stay was a successful one! We look forward to seeing you again very soon!
Best,
Larry Colleton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntersville, North Carolina
1 review
Reviewed February 5, 2014

Never been to NYC; came for the Super Bowl. This hotel was very friendly, beautiful, safe, accomidating, pleasing and the location is perfect. Juliet was very professional and took excellent care of us throughtout our 3 night stay. I believe everyone went above and beyond. Hope to return soon!
-The Bradley's

Room Tip: We were in room 3302. Lots of windows and different views.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiffany B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 6, 2014
Thank you Tiffany B for your wonderful review! I am very pleased to read that Juliet and our staff were able to make your stay a successful one! We pride ourselves on our professionalism and our attention to our guests! I am thrilled that you and your family enjoyed yourselves during the busy Super Bowl weekend! We look forward to welcoming you back very soon!
Best,
Larry Colleton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level 5 Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 4, 2014

We were there in the week leading up to the Super Bowl and across the weekend. It was an amazing effort by the staff and at no point did we feel hassled or a nuisance. The rooms were clean, well appointed and quiet. Totally lived up to the Crowne Plaza reputation. Thanks for a wonderful week and the bonus snow as we left. Highly recommend for a place in the middle of everything.

Room Tip: Ask for ones away from the lifts and if you ask for king rooms ask for the ones not reduced by the s...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DDTravellerSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 6, 2014
Thank you DDTravellerSydney for your wonderful review! I am thrilled that you enjoyed your stay with us and that the staff was helpful and friendly! Super Bowl was very hectic in Times Square but I'm glad the Crowne Plaza made you feel right at home! We look forward to welcoming you back when the weather is not so cold!
Best,
Larry Colleton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 4, 2014 via mobile

My wife and I stayed jan 30th to feb 3 for superbowl great location by superbowl blvd right on times square we checked in room was nice great view of Hudson river and times square room was clean updated we were pleased on first impression. But upon further inspection when showering water would change temps come to find out the knob would move because of gravity to hot position so be careful found mold in bathroom sink in overflow hole. Went to get ice and found mold on ice machine where ice comes out it hasn't been cleaned in 6mo to a yr meaning the inside is covered in mold I'm a chef engineer for 2 hotels and know this is not good you can get very sick if not worse my wife is pregnant and knowing what to look for I do for her safety as well as others I reported to front desk they didn't care was very rude and while I was talking to her she was on phone to report to someone else at least wait until I'm done talking before getting on phone very disrespectful she should be fired as well as engineer responsible for ice machines I will also post photo of mold on ice machine

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Billy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, February 5, 2014
Dear Billy B for your feedback on our hotel. I am glad that you enjoyed our great location and the view of the Hudson River from your room! I am saddened to read about the condition of your sink and the ice machine concerns. This is not the condition that our guest room items should be left in. This has been brought up to the appropriate department managers responsible for the up keep of our hotel standards. This is certainly not the level of service that we expect from our staff and our front office staff members could have been more attentive to listen to your concerns, I sincerely apologize that we did not exceed your expectations. I would like to discuss the various items that you have mentioned, please feel free to contact me at ptran@cptsnyc.com so we can better our services for our future guests.
Regards,
Peggy Tran
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Times Square Manhattan

Property: Crowne Plaza Times Square Manhattan
Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019-7406
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#93 Romantic Hotel in New York City
#141 Luxury Hotel in New York City
#147 Business Hotel in New York City
#155 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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