We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“not so much this time around..”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Crowne Plaza Times Square Manhattan
Ranked #197 of 467 Hotels in New York City
Certificate of Excellence
alberta canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“not so much this time around..”
3 of 5 bubbles Reviewed October 25, 2013

we were looking fwd to our stay at our favorite Times Square hotel, the Crowne Plaza. We've always had great service and rooms in the past. This time we were hopeful for yet another positive experience. We received a welcome email from Amanda Hladky prior to our arrival - and she was helpful in making a dinner reservation for us post-theatre. As we were arriving early in the morning after a 15 hour flight from Johannesburg, SA, she said she would put a note on our file for an early arrival and hopefully, we'd be able to get a room right away.
when we arrived at the hotel around 9:30 am, the desk clerk (who was not very friendly) I believe her name was Victoria, told us there was no note on our file about our early arrival, and that we could not get into a room until 3 pm. We then asked if we could use the fitness facilities to freshen up - have a shower and get changed. She said she would give us passes to do so. She took our cell phone numbers and said they would call us when there was a room available. After freshening up, we went out and at 3:15 (after no phone calls...) we went back to the hotel very tired and asked if our room was avail. Yes, it was. Why they didn't call I don't know. We went to our room and were disappointed to find that it had a bathtub rather than a stand up shower (which we had also requested), and the porcelain was chipped in the bathtub and not in the best of shape. Our hot water was also not working. I called the front desk and they said that they could not move us to another room until the next day. Our new room the next day was a corner room which was nice, however, our television channels did not work, and there was duct tape across the floor holding the carpet/tv cables down on the floor. We also had a bathtub again, and no stand up shower. After placing a call to maintenance to come and fix our tv, two gentlemen arrived and looked at the tv, but could not fix it. This just didn't sit well with us - for over $400 a night - you would think the tv would work, and also, there would not be duct tape across the floor. Another call was made to the front desk. Finally, a front desk manager called our room and said she could move us AGAIN to a room with a stand up shower. She also offered us two vouchers for a complimentary buffet breakfast the next morning. Needless to say, the 3rd room did in fact have our shower, and the tv signal was still mediocre. This was very disappointing for one of the top rated hotels in Times Square. Unfortunately, our love for this hotel has been tainted. Although the location is top notch and the common areas are very nice, we will probably be looking for a new favorite hotel on our next trip to NYC.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank montecarla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, October 26, 2013
Thank you montecarla for taking the time to review our property. We appreciate your feedback and we will use this information to move forward as a property. We take our guest requests very seriously but unfortunately we do not always have the availability to accommodate these. Early check in is only available if we have clean rooms to check our guests into. It is unfortunate that you experienced a few problems in our guest rooms. We try out hardest to ensure that every guest has comfortable and successful stay. We hope that you decide to give us another chance next time you visit NYC
Best,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

9,161 reviews from our community

Traveler rating
    4,250
    3,143
    1,064
    410
    294
See reviews for
3,234
2,671
293
1,029
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,936)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
La Gaude, France
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 25, 2013

Stayed at Crowne Plaza in a nice room on the 44th floor. Nice view over Times Square, could see Rockfeller and Empire State as windows were facing East. Room was clean, spacious, easy check-in. Bed was enormous and very comfortable. Great buffet breakfast as well. Would stay there again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ManuGenard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, October 26, 2013
Thank you ManuGenard for your wonderful review! I am thrilled that you had such an amazing stay with us! It is always a pleasure to read that our guests have had a comfortable stay and that they slept well! We hope to welcome you back very soon!
Best,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 24, 2013

I loved this hotel, its very well located on times square where there's a lot of attractions.
The rooms were very cozy and clean, the beds and the pillows were so comfortable, I wanted to stay in bed! Every room has a nice view. I would definitely stay here again and I recommend it.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank honey s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, October 25, 2013
Thank you honey s for your review! I am so happy that you had a comfortable night's sleep in our amazing beds! I am also glad to read that you enjoyed the view from your room! I thank you for your recommendation and look forward to welcoming you back soon!
Best,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Felton, Delaware
1 review
5 of 5 bubbles Reviewed October 24, 2013

Stayed at this property in a corner room on the 31st floor. Views were beautiful... one window was south facing the other west facing. Rooms were clean, check-in quick. Staff were friendly. Exceptional customer service from Victoria at the front desk! Received free drink coupons on check in and free breakfast coupons on the way out---bonus! Valet parking and bellhop staff were very prompt and efficient. Perfect location... close to Broadway, Shopping, Rockefeller and Central Park.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, October 25, 2013
Thank you so much for your wonderful review Donna L! I am so glad that Victoria's fabulous service contributed to a fantastic stay! We expect all our guests to leave our hotel with a smile on their face due to our outstanding customer service! We look forward to your next visit!
Best,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed October 24, 2013

Stayed for 5 nights at the Crowne Plaza with family including 2 teenagers. 3rd visit here and it did not disapoint. If you do not mind the hustle and bustle of Times Square, this is a fab place to explore the city from. Most sights are within walking distance, although we did succumb to a taxi twice when the legs were a little tired. Restaurants recommended include, Ruby Tuesdays for great steak just off Times Square, Smilers deli on 5th is great for a quick bite, Buba Gumps is worth a visit but get there early, Cupping Room in Soho was lovely for lunch, Bills Bar and Burger near the Rockerfeller had a cool atmosphere. All were great places with good choice for all of us and a reasonable price. You also have to have a hot dog from one of the stands....a must
Sights explored the High Line, Soho, Chelsea Market, MOM museum, Empire State inc 102, Citysights bus Tour was great value, inc the night tour, ice skating at the Rockerfeller was good fun but remember you gloves and knees pads!
Hotel staff were excellent, Avi really looked after us as Priority Club members, nothing was too much trouble. Tony in the bar was attentive, always smiling and even judged our $5 tat competition. Lavazza grab and go was a handy express outlet for breakfast and coffee. Great views of Times Square from the room on 45 floor. Recommend floors 40 and above so it's not too noisy. We would definitely come back for a 4th visit and more.......

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TracyAncliff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, October 25, 2013
Thank you TracyAncliff for your review! I am thrilled that you were able to experience so many exciting attractions in the city thanks to our central location! Avi and Tony are so excited that they contributed to a wonderful stay! It is always a pleasure to read reviews like yours! We cannot wait to welcome you back for your fourth visit!
Best,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
125 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed October 24, 2013

Excellent midtown hotel for NYC sight seeing. This hotel is right in the centre of the action with its front door on to Times Sq there is no end of restaurants, shops and attractions right on the hotels doorstep. There is also great transport links close by with the subway station within a short walk and a taxi area at the hotel where staff will help you to get a cab to your destination - cabs don't get anywhere very fast though in this gridlocked city.

Despite it's very central location the hotel is sound proof enough that you are undisturbed from inside your hotel room (the cirens can be loud at night, but as to be expected in any city hotel.

The room was great, we had a suite with a double room and a sofa bed which was very comfortable, each room had a chaise lounge as well. There was 2 bathrooms in the suite as well so plenty of roof for a family although the shower was not the best.

We never ate in the hotel as you are spoilt for choice right outside, but there is a very nice bar just off of the lobby and this has a great view of Times Sq. Staff at the hotel are also very helpful especially Sandra on reception who gave us great service and assistance when it came to checking out.

We did not spend much time in the hotel as this was a sight seeing trip so very packed schedule. However there was a gym and small pool if you have time to use these facilities.

Can't recommend the Crowne Plaza Times Square highly enough as a good quality, friendly, city trip hotel.

The perfect location to see all of NYC's top sights and feel the buzz of city life whilst being able to return to a comfortable room for a great nights sleep after a busy day.

Room Tip: High floors do not feel that high as you are so close to the buildings right next to you so don'...
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CharCharCharChar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, October 25, 2013
Thank you very much CharCharCharChar for your review! I am so happy to read that you enjoyed our location! Being so close to all the main attractions of the city is absolutely convenient! I am also glad to hear that you found our rooms to be quiet and comfortable. We guarantee a restful night's sleep to all of our guests! Sandra is so thrilled that she was able to contribute to a fantastic stay! We thank you for your recommendation and we look forward to seeing you soon!
Best,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed October 24, 2013

We came to New York for a theater treat. Location wise its like beeing in the same theater. The hotel is always very busy and the service is average. There is a nice coffe bar that allows you to skip a heavy breakfast but still have a nice cup of coffee and someting to go with it. Comfortable rooms with coffee machine but no fridge.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PsicologoAmateur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, October 25, 2013
Thank you very much PsicologoAmateur for your review of our property! I am glad you enjoyed our theater location and our Grab and Go breakfast station. We try to cater to the needs of all of our guests so the Grab and Go section is perfect for guests who want to have something quick before they head out for the day! We look forward to welcoming you back very soon!
Best,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
Hilton Garden Inn Times Square
Hilton Garden Inn Times Square
#146 of 467 in New York City
4.5 of 5 bubbles 6,783 reviews
Midtown
DoubleTree Suites by Hilton Hotel New York City - Times Square
DoubleTree Suites by Hilton Hote...
#171 of 467 in New York City
4.5 of 5 bubbles 7,680 reviews
Midtown
Hilton Times Square
Hilton Times Square
#102 of 467 in New York City
4.5 of 5 bubbles 6,456 reviews
Show Prices
Show Prices
Show Prices
Midtown
New York Marriott Marquis
New York Marriott Marquis
#191 of 467 in New York City
4.0 of 5 bubbles 9,868 reviews
Midtown
Millennium Broadway New York Times Square
Millennium Broadway New York Tim...
#279 of 467 in New York City
4.0 of 5 bubbles 5,054 reviews
Midtown
The New Yorker A Wyndham Hotel
The New Yorker A Wyndham Hotel
#277 of 467 in New York City
4.0 of 5 bubbles 10,828 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Times Square Manhattan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Times Square Manhattan

Property: Crowne Plaza Times Square Manhattan
Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019-7406
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#95 Romantic Hotel in New York City
#138 Luxury Hotel in New York City
#150 Business Hotel in New York City
#158 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, IHG, Hotwire, Orbitz, Despegar.com, Travelocity, Hotels.com, getaroom.com, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Crowne Plaza Times Square Manhattan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing