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“New York Holiday”

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Crowne Plaza Times Square Manhattan
Ranked #193 of 468 Hotels in New York City
Dublin, Ireland
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“New York Holiday”
Reviewed September 17, 2013

Cannot stress enough what a great location this hotel is in. Right in the heart of Times Square with all the lights around you.
Just back from a 3 night stay here and on location alone, I would be able to recommend it but I now can also add:
1. the staff were very helpful with any questions we had re: sightseeing tours etc.
2. Hotel is spotlessly clean.
3. Views of Times Square from our room were just great.
4. Had a room outside the lifts but still nice and quiet.

We were on the 33rd floor which meant we saw the lights of TS but was still quiet enough to sleep. But I'd say if you are lower down, the views might be even better.
We didnt eat here so I cannot comment on the dining experience.
The only bad thing I would say about this hotel is that WiFi in the rooms is not free and is expensive. I paid 50 dollars for 3 days which I thought was excessive.

Check-out was really handy too as they put the bill under your door the night before you are due to leave so once everything on it is okay, you can just drop keys back and go on your way.

Room Tip: Ask for a room higher up and away from elevators if you are a bad sleeper as they are quieter. You...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IceQueenGF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, September 18, 2013
IceQueenGF,
Thank you for the great review! We are thrilled to hear that you had a lovely stay here at the Crowne Plaza Times Square! The location is definitely great for guests who want to be in the heart of Times Square. We are glad that you enjoyed the view from your room. Our Brasserie 1605 restaurant and Broadway 49 Bar and Lounge offer some great food and drink items so we hope you try that next time you are here! We do have several room packages that include complimentary Wi-Fi in the rooms. Otherwise, we do offer complimentary Wi-Fi in the lobby for our guests. Please let us know when you will be coming back to New York City. Hopefully you will be back for a longer stay next time! We hope to see you again soon!
Best,
Geoffrey Mills
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Kelowna, Canada
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 16, 2013

Great Stay at the comfy, luxrious hotel. Great view of Tmes Square! Room were clean and supplied well! Rooms were large, showers and bathrooms very spacious! Not a single complaint! We were recepted extremely well from Marica and taken good care of. Did not disappoint, this hotel is an easy 5 out of 5!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thebrewhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, September 17, 2013
Thebrewhouse,
Thank you for the amazing 5-star review! We are delighted to hear that you had an amazing time during your stay here at the Crowne Plaza Times Square. We are thrilled to hear that you enjoyed the view from your Times Square View room and that you found the room to be very spacious and comfortable. Marcia is glad that she provided you with exceptional care and service upon your check-in. Please let us know when you will be returning to New York City! We would love to have you stay with us again!
Best,
Geoffrey Mills
Managing Director
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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 16, 2013 via mobile

I cannot emphasise how amazing the location is. To walk out the door and be in the centre of Times Square saves not only time but let's you see Times Square each day. The hotel itself is classy but not too posh, and in the lift we got chatting to a couple from New Zealand who were doing an around America trip. My family and I are from Essex, England. Stay in this hotel and you will not regret it.

Stayed August 2013, traveled with family
Helpful?
Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, September 17, 2013
Amy H,
Thank you for the great 5-star review! The location of the hotel is certainly great for our guests who want to experience all of Times Square. We are thrilled to hear that you had a lovely time here at the Crowne Plaza Times Square. Please let us know when you will be coming back to New York City. We would love to have you stay with us again!
Best,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
2 reviews
Reviewed September 16, 2013

Me and my partner stayed at the Crowne Plaza at the end of August 2013. The room was lovely, the hotel was massive. We stayed on the 18th floor and had an amazing view of Times Square. The location was perfect. A little noisy but nothing that interrupted sleep. It was slightly annoying that the maids thought it was okay to quickly knock once then enter the room before you had a chance to say you were still in there, this was made worse by the fact it was 8am! This did happen a few times in our stay. We ended up asking for a "do not disturb" sign from reception. I thought these were automatically supplied in hotels but clearly not. Overall the hotel was nice, a little basic but that's what you get from a big chain of hotels. The one thing that really ruined it for me was the incredibly rude bar tender. When we exchanged our pounds to dollars in the airport, we were given 7 $100 notes. As you can imagine, this is not easy when paying for things that cost $2/$3 dollars as the Americans are not happy about giving a lot of change. When we got to the hotel, we asked the reception if they could change the dollars to smaller notes. They said they could but the lady we spoke to did not have access to the till at this point so she told us to go to the bar (just opposite reception) and ask for change there. We did exactly this and the bartenders words were "hahahaha what do you expect me to do? I'm just a bar tender. I don't have any cash. What dya want me to do? Give it ya from my wallet. I have NOTHING!" As you can imagine. We were shocked by the rude response from him! Even after explaining we had been sent there by reception, he just continued to laugh and shake his head. Apart from this, the stay was nice.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, September 16, 2013
Katie C,
Thank you for taking the time to write this hotel review about your stay with us. We are glad you enjoyed our guest rooms and you also enjoyed the amazing views of Times Square. Our location is indeed very convenient to many tourist attractions and businesses within a short walk from our hotel. We are disappointed to hear that the bartender that you encountered was not as professional as we expect them to be. This is not acceptable behavior from our staff and we do not tolerate this response given to our valued guests. We acknowledge that there are many hotels to chose from in our location and we are glad that you chose to stay with us.
Best Regards,
Geoffrey Mills
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carmel, IN
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 15, 2013

This hotel has a great location for tourists and those attending theaters in the area. We liked our room a lot- it had a nice view and was amazingly clean. Nicely decorated. Beds and linens were comfortable and good quality. Provided toiletries were good.
We arrived early, and the hotel let us check in as soon as our room became available, which was a treat. While we waited, we went out to eat and they let us check our bags. Then the bags arrived literally within two minutes of us getting up to our door.
The main reason that I didn't give the hotel 5 stars is because of the the thin walls between rooms. We had some noisy neighbors whose, well, adult activities were all too audible. Kind of embarrassing with our teenager there with us. It looks like the room was set up to adjoin with theirs, and this made it tremendously easy to hear all unwanted noises.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aomal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, September 16, 2013
Aomal,
Thank you for the great review! We are delighted to hear that you enjoyed your room - from the view to the decorations and amenities in the room. We apologize about the noise situation you experienced. Your feedback has been forwarded to the appropriate department. We are happy to hear that you had a wonderful experience with the rest of your stay. We hope that you will still stay with us again in the future. We would love to have you come back!
Best,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lehighton, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 15, 2013 via mobile

This hotel is In the perfect location! You are right in the heart of Times Square within walking distance to well everywhere! Very convenient in house valet parking garage. This is a very busy hotel, there is always a line at the front desk but what do you expect considering the location? Friendly Efficient service. We asked for late checkout at check in and it was suggested to ask in the morning. First thing in the morning we asked again and they gave us until 2pm which was fantastic! The room was extremely comfortable, the bed was wonderful. Everything was very clean and obviously well taken care of. Ate breakfast at the restaurant which was delicious. Really, we couldn't have asked for a better experience!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jessica s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, September 16, 2013
Jessica s,
Thank you for the awesome review! The location of our hotel is definitely great for guests who want to be in the middle of Times Square. We hope you were able to visit all the nearby sights and attractions. We are glad to hear that you enjoyed the comforts of your room. We are thrilled that you enjoyed the breakfast buffet in our Brasserie 1605 restaurant. We also serve some great lunch and dinner options at our Broadway 49 Bar and Lounge so we hope you try that next time you are here! We're so happy to hear that you had an amazing experience during your stay here. We are glad that we were able to accommodate you with the late checkout, depending on the status of our guest rooms / checkouts, we try to accommodate our guests requests. We hope to see you again soon!
Best,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scunthorpe N Lincolnshire
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 15, 2013

First time in NY for our 30th Wedding Anniversary and our relatives we travelled with one was for a 60th Birthday celebration, well the hotel was fantastic and huge, the rooms was brilliant and so comfortable room service excellent, we were presented with champagne and strawberries covered in chocolate brilliant, excellent views of time square on the 34th floor amazing views, didnt eat at the hotel chose to go out to eat, used the hop on and off bus and this was brilliant, went to ground zero the highlight of my trip, overall a brilliant trip we won't forget.

Room Tip: Ask for a good view
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jennycam10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, September 16, 2013
Jennycam10,
Thank you for the fantastic five-star review! We are thrilled to hear that you and your relatives chose to spend such special occasions with us here at the Crowne Plaza Times Square. We are delighted to hear that you enjoyed the amenity for your Anniversary occasion. We are glad to hear that you had a pleasant experience with our service and our rooms. There is plenty more to see and do in New York City so we hope you visit again soon! We would love to have you stay with us the next time you are back!
Best,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Times Square Manhattan

Property: Crowne Plaza Times Square Manhattan
Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019-7406
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#95 Romantic Hotel in New York City
#140 Luxury Hotel in New York City
#150 Business Hotel in New York City
#158 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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