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“Great Location to explore the city”

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Crowne Plaza Times Square Manhattan
Ranked #200 of 470 Hotels in New York City
Certificate of Excellence
Reviewed August 1, 2013

Back in January this year two friends and I stayed at the Crowne Plaza for a week while exploring NYC. We booked a Times Square View Room with Two Double Beds which was very clean had plenty of space for three people and had a great view and was serviced daily . Price was extremely reasonable but this was due to it being off peak season .

All the staff from check-in to doorman were extremely friendly and helpful . The lobby /bar area is really nice also . Crowne Plaza is a great centrally located hotel for first time visitors as you are literally within walking distance to most major attractions . As well as being right on time square.

The only negative i would have is that free Wifi was not available with the booking we had and is quiet expensive to purchase . Apart from this i was very happy with my stay and would definitely book with Crowne Plaza again .

  • Stayed: January 2013, traveled with friends
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Thank peterS2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded August 2, 2013

Dear peterS2003,
First and foremost, thank you for the great review! We appreciate you taking the time to share your experience. Our staff at the Crowne Plaza Times Square places heavy emphasis on customer service and attention to detail. We expect every aspect of the guest experience to be up to the highest standards, and we are so glad that you noticed and appreciated our efforts. Next time you book, please check out our City View rooms which are located on floors 41 through 46. All of those rooms come with a great view and complimentary WiFi! We are looking forward to your next arrival.
Regards,
Geoffrey Mills
Managing Director

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4,880 - 4,886 of 9,905 reviews

Reviewed July 31, 2013

Room was modern, lovely and spacious enough for our family of 4. The fitness club with pool was a hit with our older teenage son, and hotel has awesome proximity to great restaurants, shopping, theatres, transit and attractions galore! We did have some bathroom issues, but V. Martin at Front Desk totally understood our dissatisfaction and made a concerted effort to make us feel like valued guests... For sure, this contributed to our FABULOUS visit to FABULOUS NYC. Would not hesitate to return to Crowne Plaza Times Square, or recommend others to stay there! THE WONG's.

Room Tip: We LOVED the Times Square view and NYC vibes from our 26th Floor room! However, request higher floo...
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  • Stayed: July 2013, traveled with family
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Thank W0ng_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded August 1, 2013

First I would like to thank you for taking the time to review our property. I am happy to hear that you find our rooms to be spacious and I am glad to know that Vicky helped make your stay fabulous. We are glad you were able to visit the New York Sports Club gym at our hotel. Thank you so much for staying with us and I look forward to welcoming you back again!

Best regards,
Geoffrey Mills
Managing Director

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Reviewed July 30, 2013

Good size room big enough for four adults which was a major surprise. All the facilities were as described. Good bar and recreational facilities. Major benefit is being by Times Square. Only had breakfast in the hotel but that was good and not to be faulted for a major city centre hotel. Would definitely stay here again when next in New York

  • Stayed: June 2013, traveled with family
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Thank Buckotours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded July 31, 2013

Good Day Buckotours,
Thank you for taking the time to write a review of our property and for sharing your experience. Our staff strives to ensure our rooms are tidy, and kept to the highest standards. Our staff works very hard to ensure our guests have a fabulous stay, and our goal is to provide comfortable accommodations and a fabulous product to our guests. We are glad to have loyal guests like yourself, we look forward to welcoming you back soon.
Regards,
Geoffrey Mills
Managing Director

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Reviewed July 30, 2013

I traveled with a group of girls to NY on a bus trip. We stayed at the crowne plaza. It is located right in times square. So convenient. Very nice hotel. Clean, helpful staff.
I had to book tickets to the 911 memorial, and the concierge did it all for me. She was wonderful. It is worth the extra money to stay somewhere so close you can walk to everything..... its right outside the door.

  • Stayed: July 2013, traveled with friends
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Thank PaulaS2386FV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded July 31, 2013

Good Day PaulaS2386FV,
Thank you for taking the time to comment on your hotel stay with us. We are centrally located and conveniently accessible to many attractions. We recognize there are many options when staying in NYC, and we are glad and thankful that you chose our hotel for your travel needs.
Best Regards,
Geoffrey Mills
Managing Director

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Reviewed July 30, 2013

I stayed at crowne plaza last winter and I couldn't believe the location! its right in the middle of everything! right in the middle of Times Square, and no, the rooms were very quite and very clean, the beds very comfortable as well. If you feel hungry at 3am there are markets, a food shops open, there is a starbucks in one corner and benne café (much better) in the other, staff was helpful, and you can get things delivered before you arrive. the only little problem is that WIFI is payed... but apart from that, I loved it. will come for sure!

  • Stayed: January 2013, traveled with family
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Thank Bruno C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded July 31, 2013

Good Day BrunoAbroad,
Thank you for taking the time to write this wonderful 5 star review of your hotel experience with us. We are delighted to hear that you enjoyed your hotel stay with us as our staff strives to ensure our guests have a positive and memorable hotel stay when choosing to stay with us. We do offer complimentary internet access in our hotel lobby, and hope you had the chance to utilize it. We hope to welcome you back soon.
Best Regards,
Geoffrey Mills
Managing Director

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Reviewed July 29, 2013

My husband and I took an overnight trip to NYC and stayed at the Crowned Plaza. The trip was in honor of our 1 yr wedding anniversary. We were hoping for early check in to freshen up prior to attending the Yanks game. However that didn't happen. They did hold our bags for us though. Upon return to the hotel we were in a standard room on the 37th floor. Only downfall was our room was outside of elevator so the dings were a bit nuisance. The room was clean, spacious and had a decent view of Times Square. It had shampoo, conditioner, lotion, soap, shower gel and even q-tips and cotton balls! After our return from dinner and shopping we were stunned to find a bottle of champagne and chocolate covered strawberries. Cassie from guest services was nice enough to send us a card and all was in the house. We were just the average guests, but Cassie gave us the royal treatment. We were also lucky enough to get an hour later on check out free of charge and without hassle. This is a great hotel and we certainly plan and look forward to returning again!

Room Tip: Stay away from rooms near elevator!
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  • Stayed: July 2013, traveled as a couple
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Thank Genelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded July 31, 2013

Dear Genelle H,
Thank you so much for the review! We are very glad you decided to choose the Crowne Plaza Times Square to spend your one year anniversary. Cassie was overjoyed to find out she played a part in a memorable stay. She consistently goes above and beyond for all our guests, because no guest is considered 'average' in our eyes! I'm sorry to hear that the elevator noise was a nuisance, we will look into this with our maintenance department. We strive to ensure our guest needs are met, we are glad that the later departure time was beneficial to your stay. Please feel free to reach out to us the next time you book with us, at info@cptsnyc.com so we can make try and make your next stay an even better one.
Best Regards,
Geoffrey Mills
Managing Director

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Reviewed July 29, 2013

This hotel could not be faulted in any way. When contacting customer service prior to travelling, e-mail was replied to very promptly, Cassey was exceptional. Check in was super efficient & staff very pleasant. Room was fantastic, very clean & spacious and view over Hudson River was very special. Location, right on Times Square was perfect. The hotel may seem quite expensive (probably alternative hotels cheaper away from Times Square) however it is worth every penny & more. Would not hesitate in recommending this hotel to anyone & on any return to New York, we know where we will be staying !!

  • Stayed: June 2013, traveled with family
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1  Thank Clarkes69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded July 31, 2013

Dear Clarkes69,

Thank you so much for the positive comments and for choosing the Crowne Plaza Times Square. Cassie was thrilled to know you had a great stay. Our staff truly strives to ensure that our hotel is in top shape as our guest rooms and guest feedback is extremely important to us. We value our guest comments and strives to ensure their hotel stay is the best it can be. We look forward to greeting you during your next stay!
Regards,
Yaniv Packin
Hotel Manager

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Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, between 48th and 49th Street, New York City, NY 10019-7406
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#80 Family Hotel in New York City
#93 Romantic Hotel in New York City
#146 Luxury Hotel in New York City
#146 Business Hotel in New York City
Price Range: $181 - $721 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you've come for a meeting, you'll benefit from the new tech-friendly environment. If you're here for an event, you'll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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