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“Awesome experience! I recommend!”

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Crowne Plaza Times Square Manhattan
Ranked #202 of 473 Hotels in New York City
Certificate of Excellence
Reviewed March 27, 2013

If I could have a stamp of my own to award the best hotels I've been to, Crowne Plaza Times Square would definitly be one of them. Really inside Times Square, by the side of Hershey Chocolate and in front of MM Store. The room had the cleanest and newest bathroom which for me and my wife is crucial. Excelent vibe of people all the time! Great confortable bed and TV! The hotel service was excelent the Front Desks very polite and patient, such as Evelyn! Pay a little extra and stay with the Times Suqare view, tottaly worth it.

Room Tip: Pay a little extra and stay with the Times Suqare view, tottaly worth it.
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  • Stayed: March 2013, traveled with family
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Thank Leopoldino M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded March 31, 2013

Thank you for your awesome review! We are so delighted to hear that our hotel is one of the best hotels you have stayed at. All of us here pride ourselves on delivering exceptional service to our guests so we are glad to hear that Evelyn was able to welcome and assist you during your stay. Our central location is definitely great for shopping and transportation and our Times Square view rooms are definitely amazing so we are glad to hear that you enjoyed the room! Please let us know the next time you will be back in New York City. We look forward to having you stay with us again!



Best,

Yaniv Packin

Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,410 - 5,416 of 10,115 reviews

Reviewed March 27, 2013

We had an amazing stay from Sat through Tues evening. The hotel is in an excellent location and easy to find. Close to everything - Times Square, restaurants, subways, shopping, theaters, etc.
The housekeeping staff was amazing and did a fantastic job with our whole group.
We happened to have the pleasure of meeting one exceptional staff member, Mr. Hector Isaza. He greeted us with such kindness and enthusiasm every time we saw him. He was personable and very helpful. On the last day of our stay, we had our luggage stored in a room. A couple of times we needed to get into this room to grab some things out of our bags. Hector jumped at the opportunity to help us, moving bags, unloading carts in order for us to gain access to our luggage. We could tell that he really enjoys what he does for a living, and makes a big difference in the lives of those he meets on a daily basis. When we departed that evening, he gave us all hugs, wished us well, and told us to look him up again when we return to NYC!!

  • Stayed: March 2013, traveled with friends
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Thank Barb L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded March 29, 2013

Barb L:

Thank you for your amazing review! We are so delighted to hear that you had a wonderful stay here at the Crowne Plaza Times Square. Our central location is certainly great for easy access to restaurants, transportation, shopping and more! We are pleased to hear that our housekeeping staff was able to cater to all your group needs. Hector is definitely an amazing and inspirational team member so we are glad to hear that he was able to welcome and assist you during your stay. Please let us know when you will be back! We look forward to having you and your group stay with us the next time you all return to New York City!

Best,
Yaniv Packin
Hotel Manager

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Reviewed March 27, 2013

My wife and I enjoyed our 1st trip to NYC. Vicky Martin at the front desk was very helpful and gave us lots of good advice. We are priority club platinum and she gave us a nice room on the top floor with a view. The complimentary grab and go breakfast coupons were a very nice touch and included coffee, juice and a pastry. WIFI is free for platinum members and the room had complimentary bottled water. The bed was very comfortable and we slept well. The location is great and there are so many things to do within walking distance. This is the best Crowne Plaza I have visited and I travel a lot for work.

  • Stayed: March 2013, traveled as a couple
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Thank Asa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded March 29, 2013

Asa B:

Thank you for your excellent review and your continued loyalty to IHG hotels! We are thrilled to hear that you had such a wonderful stay here at the Crowne Plaza Times Square, especially for your first trip to New York City! Our guests pride ourselves on delivering exceptional service to our guests so we are pleased to hear that Vicky was able to welcome and assist you during your stay. We hope you will travel back to New York again! We would love to have you stay with us again!

Best,
Yaniv Packin
Hotel Manager

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Reviewed March 27, 2013

This is our third stay at the Crowne Plaza Times square. Location is excellent - looking out on times square from restaurant. Above average service from all employees including room service, concierge, restaurant staff - special mention to doorman (Hector Isaza), front desk (Ricky Martin). Close to subway, hop on - hop off bus tours, right in the heart of Times Square and Broadway show area. Free wi-fi in the lobby area was appreciated - this provided contact with family at home. Hotel was sold out during 2 nights of our visit and noise was not an issue. Room was "business casual" (very nice) with large smart TV. My wife and I highly recommend this hotel.

  • Stayed: March 2013, traveled as a couple
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Thank dfkaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded March 29, 2013

dfkaye:

Thank you for your great review and for your continued loyalty to the Crowne Plaza Times Square! We are so glad you had such a wonderful time here once again. Hector and Vicky are delighted that they were able to assist you with your stay. Our central location is certainly great for guests who wish to experience all that Times Square has to offer. Thank you for the recommendation. We hope to see you again soon!

Best,
Yaniv Packin
Hotel Manager

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Reviewed March 27, 2013

This hotel is based in Times Square and as a tourist you cannot get more central than this. The views from the 30th floor upwards is amazing, we stayed in a double double room and found the room to be a bit cramped with a small bathroom, however I think this is to be expected in NYC. The facilities were clean and their priority check in process could not be simpler, as a standard for American hotels the staff were friendly and willing to help.
We did not eat at the restaurant but did order the Room Service one night and found the food to be freshly prepared and tasty.
For the price we paid I found this to be a good value hotel with an excellent location, if you are staying here check the 'Shake Shack' out which is just around the corner - these are the best burgers in NYC however be prepared to queue as locals and tourists alike regularly queue around the block just to get in to the restaurant.
In terms of location, the hotel is in Times Square opposite M and M world and we found the Empire State building, Rockerfella Center and Central Park easy to walk to.
In terms of attractions I would recommend the usual tourist spots as well as taking a night tour around Manhattan and a hiring a boat out in Central Park!

Room Tip: Request a room as high up as possible to ensure great views of Times Square and the famous NYC Skyli...
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  • Stayed: October 2012, traveled with family
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Thank Rajvinder K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded March 29, 2013

Rajvinder K:

Thank you for your excellent review! We are thrilled to hear that you had such a wonderful stay here at the Crowne Plaza Times Square. We are glad that you enjoyed the views from the room and the food from room service. Shake Shack is definitely an amazing restaurant to try! Our central location is certainly amazing for all our guests to easily visit attractions and more! We are delighted to hear that you had such an eventful trip in New York City! You have many great recommendations! However, we are surprised that we were only given three stars. It seems like you had a flawless stay. Please contact me at ypackin@cptsnyc.com. I would love to hear what we could improve on to so that we can get a five star review next time!

Best,
Yaniv Packin
Hotel Manager

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Reviewed March 26, 2013

I stayed at Crowne Plaze Times Square on 2 occasions this month. First for 9 nights (10th to 18th) and then for 1 night (19th). The location of the hotel is fantastic... right on Times Square. Subway station is closeby and taxis are pretty easy to get from here. Hotel lobby is pretty crowded most of the time, but the escalator access is a quicker option than taking an elevator (like W on 47th street) to the lobby. The staff responsiveness and service quality this time around was suspect though. No one helped with luggage when I arrived and the service elevator to lobby was not working. A called the front desk & concierge a few times (as I was expecting packages to arrive), but the responsiveness was uninspiring... at time no one answered the phone, and when they did, their response was cold.
I stayed in 4120 for my first stay. Room is standard size. Elevators waiting times can be quick to very poor. Room had a pure shower (without bath tub rubbish) and bathroom size was decent. Shower pressure and temperature control was fantastic. The common areas are pretty noise and room doors are very loud when they shut, so its a nuisance during the nights.
Next I stayed in 2903. This is a corner room... so is much bigger than other rooms and has a long passage-way into the room... keeps noise from common area at minimum. Room has large windows across 2 walls, which is pretty fantastic. Bathroom was small with a bathtub. Shower system and pressure was absolutely pathetic.

Room Tip: Try to choose a corner room (generally ending with 01, 02, 03) BUT with a standalone shower facility...
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  • Stayed: March 2013, traveled on business
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Thank Powderbaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded March 29, 2013

Powderbaba:

Thank you for your honest review and candid feedback! We sincerely apologize about the inconvenience you experienced with your packages. That is certainly not the standard of service we wish to deliver to our guests. However, we are thrilled to hear that you enjoyed our rooms and the location of our hotel. We hope you were able to experience Times Square during your stay. There is always something new in Times Square so we hope that you will stay with us again!

Best,
Yaniv Packin
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2013

I checked out of this hotel 3 days ago after a 5 night stay in NYC on business. Throughout my stay, I received wonderful service from the entire team. As a priority club member, check-in was swift and simple with Hajar working the front desk. The Purell is also a nice touch during flu season! The one issue I had was some noise issues on the first night caused by teenagers in the room, but Avi, one of the managers, was able to move me to a more spacious corner room on an even higher floor. The lobby lounge is very lively andf perfect for a drink after a long day of meetings- great views over Broadway! Overall a great experience, will definitely be back on future stays in the city.

  • Stayed: March 2013
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1  Thank ritaknowsbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTimesSquare, Manager on Duty at Crowne Plaza Times Square Manhattan, responded to this reviewResponded March 31, 2013

Dear RitaKnowsBest,

Thank you for the glowing review of our hotel! Hajar and I are very pleased that we were able to make your experience with us as enjoyable as possible. I hope that you will reach out to me personally before your next visit to NYC so we can ensure that your next stay with us is just as pleasant as your recent trip. All the best from the Big Apple!

Best,

Avi Yesawich
Manager on Duty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, between 48th and 49th Street, New York City, NY 10019-7406
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#79 Family Hotel in New York City
#92 Romantic Hotel in New York City
#145 Business Hotel in New York City
#147 Luxury Hotel in New York City
Price Range: $192 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you've come for a meeting, you'll benefit from the new tech-friendly environment. If you're here for an event, you'll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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