As a longtime Priority Club Platinum member I've requested an upgrade for our late October stay at the Crowne Plaza Times Square. After a very friendly e-mail exchange, I was upgraded to a Times Square view room, which I unfortunately didn't get at check-in, since there are no more rooms and the hotel is overbooked.
After asking a different member of the reception staff, - contrary to the previous colleague's statement - they've 'found' a better room. This has - understandably - had a little bad taste in our mouth.
Everything else... It just wasn't our day. The TV had continuous signal-shortages, the room service was late - and the food was just simply stunningly bad. I'm obviously not unaccustomed to bad hotel food, the only surprise is that the hotel advertises it's Room Service under the tagline: 'Not typical Hotel Food'.
The Crowne Plaza Times Square has a great location, has wonderful views - it's just doesn't try hard enough.
- Official Description (provided by the hotel):
- Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Times Square Manhattan Hotel New York City
- Crowne Plaza Hotel Manhattan
- Crowne Plaza New York City