My partner and I stayed here for 5 nights after our trans Atlantic crossing on the Celebrity Silhouette. As we were wanting to see some shows whilst in town, we chose this location as it is in the heart of the city and therefore convenient. We had debated staying at the InterContinental, but in the end chose for this property as it was recently renovated and, once again, location.
Check-in went well despite the franticness (large groups were checking out and even larger groups were checking in -- this was the NYC Marathon weekend, we soon discovered). Being a PC Royal Ambassador, we were able to check into our room but as it was not ready yet, we just went to lunch as we were in no rush. We were upgraded to a nice room on the 39th floor with great views of the Hudson River. We had enquired about a room overlooking Times Square, but as the hotel was full, it was not possible.
Our room, a handicap room (which we did not mind) was great. Very large, roomy and a big bathroom with lots of space. Figuring the shower out was tricky, but when we figured it out it went well. The sink area was very cramped and we could not keep much there as it was full with other amenities. Near the toilet were still "notes" left by the construction / refurbishing people that was now seeping through the wallpaper. Not too nice to see "Put here" on the wall (could have other connotations). The bed was very comfortable and we enjoyed that it was high, which gave us the opportunity to look out over to the Hudson River and beyond as we lay in bed.
My main gripe was the poor climate control in the room. The temperature was either warm or hot. There appeared to be a sensor that would activate the a/c in the room, but despite that it would get uncomfortably warm in the room. Luckily we were able to open one of the windows, which made us realise how lucky we were not to be facing Times Square! But despite this, the room remained warm at all times and we had to make do, unfortunately.
The Club Lounge was a joke. We went once for breakfast, but it was so crowded and messy that we avoided it the rest of our trip. I certainly hope that it will be improved as this was not acceptable by any means.
Service by personnel was good. The cleaning crew always did a great job cleaning and were great when my partner was bed-ridden for two days due to some injuries to his leg. Front desk were efficient, but impersonal at times. Concierge team was fine, the little we interacted with them. Just a bit disappointing when we asked for assistance when we needed crutches and all I got was "maybe try Duane Reed."
Other areas of the hotel were well looked after and clean. The lobby area was a bit crowded and loud, but with the marathon that weekend and what appeared to be another convention, it made the hotel feel even more crowded and hectic.
Location-wise the hotel cannot be faulted for those wanting to be in the heart of it all. The major theatrical productions are within walking distance from the hotel (and I mean at times footsteps away) and having the TKTS booth close by was also handy (although the downtown location is better as it is open in the mornings, allowing you to be free the rest of the day to shop or sightsee). Being so close to Times Square means it will always be busy, crowded and noisy - didn't matter what time of day! Some may enjoy this, but it can be exhausting for others, so travellers need to keep this in mind.
All-in-all a good hotel for those wanting to be in the heart of Manhattan, but I will probably opt for other hotels next time in areas that are not as hectic and a bit more personal.
- Official Description (provided by the hotel):
- Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you've come for a meeting, you'll benefit from the new tech-friendly environment. If you're here for an event, you'll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more less
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- Also Known As:
- Crowne Plaza Times Square Manhattan Hotel New York City
- Crowne Plaza Hotel Manhattan
- Crowne Plaza New York City