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“What have they done to the hotel ???” 2 of 5 bubbles
Review of Grand Hyatt New York

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Grand Hyatt New York
Ranked #311 of 467 Hotels in New York City
GreenLeadersSilver level
Southport UK
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“What have they done to the hotel ???”
2 of 5 bubbles Reviewed January 6, 2014

We have stayed at the |GRabd Hyatt a number of times before & were always more than happy. However, it was with some trepidation after we read of major refurbishment that we returned for a week's break. What used to be an impressive entrance with chandelliers & deep seats has been stripped down, now resembling a small airport's departure lounge. The restaurant has become a private dining room & a snack bar has been `installed' in the far corner of the lobby. OK, reception give you tokens for free coffee, but the food there is unappetising and very expensive. Worst of all, and quite inexcuseable for what claims to be a 4 star plus hotel, they serve the coffee in paper cups. One would realistically expect proper cups & saucers. The `restaurant has now been situated at the fron on a mezzanine, but the menu was uninteresting, so we didn't eat there. The bar prices are extortioante, even by NY standards, so we went into Grand Central for drinks at half the price in a location with many times the atmosphere.
The location, as most confirm,. is superb, with direct access to Grand Central Station & the subway, including the Times Square shuttle, so everywhere is in easy reach. Most touristy places are walkable.
Unfortunately, the hotel itself has suffered. We were told we would be in a refurbished room. It certainly wasn't. The aircon kept blasting noisily through the night & couldn't be adjusted. When mentioned the reply was " turn it off completely, but then you will freeze". The bath was badly chipped; the shower head was loose & I had top phone housekeeping to ask how to turn the darn thing on - which required a bgreat deal of strength. I had to phone housekeeping a few times after, mainly to ask for clean towels - Although the sodden threadbear things we were given had been left on the floor to indicate they needed changing, they were simply hung back up - not what you would expect from ahotel charging the prices Hyatt ask. The housekeeping left a lot to be desired & the staff, generally were disinterested. Except for the Concierge who were excellent & most helpful.
A futher criticism. Hyatt seem to be looking to squeeze out any extra cash they can with high prices for wi-fi & a `disgusting' $3 an item charge for cases left between check out & actual departure - flight times do not necessarily match the hotel's wishes.
It pains me to `slag off' a much loved hotel, but there seems an even more impersonal approach to their clientelle than before and no interest in `taking on board' criticism.

Room Tip: TRy for a refurbished room which actuall has been refurbished.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Docvic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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York, United Kingdom
Level Contributor
83 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed January 6, 2014

Stayed at the Grand Hyatt, NYC, for 7 nights over the New Year period.

Good location next to Grand Central Station and most 'must do' sights that were on our list.

Reception huge. A little wait to check in but this was done very professionally by Kay. Very helpful. Reception was more like a club in that there were always huge amounts of people lounging around and often asleep! Dress code appeared to be very informal with people walking around in pyjamas, sleepers and bare feet! Always had very loud music pumping out which was not what you need to hear at all times of the day and night.

Children randomly wandering through hotel corridors and lobby without any apparent parental supervision.

Room size was good as we had two double beds for myself, husband and step daughter. Good layout with walk in wardrobe to store luggage. Bathroom very small. Overall on the surface good. Closer inspection showed that it was not as clean as it should be and very often felt like all the cleaner had done was pulled the beds too and checked the towels.

My husband had a mishap with a cup of tea on the first day and spilt some on the duvet cover....it was still there on the last day. The bed linen had not been changed for the duration of our stay. I mentioned this at check out and they compensated by waiving a bill for the Market but offered up no explanation.

Empty fridge in the room was a good touch which meant we could buy essential drinks and keep cold and meant we could avoid, in the main, the Market. Disappointing that there was no tea and coffee facilities in the room.

Market in lobby was very expensive and I would avoid as there are plenty of places to get essentials.

In 2014 I would have expected free or at least reasonably priced Wi-Fi at a vacation hotel.

On checkout please note that there is a $3 charge per piece of luggage that you wish to store with them! Ludicrous and this is the first hotel ever that I have been asked to pay for this service.

Despite the excellent location we will not be returning to the Grand Hyatt on our next visit to NYC. It is a great shame as I had expected much more for a hotel of this standard, brand and for the price we paid.

  • Stayed December 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Herfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
61 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 bubbles Reviewed January 5, 2014 via mobile

Booked three rooms for four nights recently. Basic amenities expected of a 4 star hotel such as shower caps, toothbrushes, robes etc not included in the room. Has to be specifically requested and takes 30 mins to delivered to your room. Tea and coffee facilities in the room also not standard. No kettle provided. Minibar - non existent.

Room service prices ridiculous! $12 for a pot of tea which was a pot of hot water with Lipton tea bag. Can't understand how they can charge so much for something so basic. A delivery charge of $5 is also added for them to bring up your food to the room despite exorbitant prices!

On the upside, very convenient location next to Grand Central Terminal, which has lots of dining options at a quarter of the price in the hotel.

We have stayed at other Hyatt hotels around the world and even hosted our wedding reception at one of the Hyatt hotels in Australia and not once have I experienced this low of a standard for such a well renowned hotel chain.

Disappointed with grand Hyatt NYC.

Stayed January 2014, traveled with friends
Helpful?
Thank ThanhN832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban, South Africa
Level Contributor
86 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed January 5, 2014

Excellent location, able to walk to many attractions. Very convenient when using the subway and the dining concourse at Grand Central is a bonus! Helpful, friendly staff. Magnificent views over the city. The Market in the lobby is very expensive with food items. Bottled Water and coffee are complimentary. Bathrooms are a bit dated. Found that beds and pillows throughout the USA are not very comfortable- be warned, this is the case at Grand Hyatt as well.
New York is an amazing city. People are very helpful even with their terse mannerisms. My daughter and I really enjoyed the shopping in New York. Excellent pizza and amazing deli, Smileys. The metropolitan museum of art is amazing but very expensive. Central park, statue of liberty are impressive. Be prepared for long queues at the top of the Empire State building, but the panoramic views are amazing. Be wary of the touts selling tickets - it is not a good deal.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Veschini M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Miss.
Level Contributor
442 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 344 helpful votes
4 of 5 bubbles Reviewed January 5, 2014

This hotel couldn't be more conveniently located. It's directly next door to Grand Central Station, in the middle of everything. The lobby is very modern (with some eerie white statues of giant heads), and the rooms are quiet and comfortable. We had a double room, and I was relieved that there was plenty of space for all of our luggage and toiletries.

Rates are expensive, but you're paying for the location. Meeting rooms/facilities are nice as well.

  • Stayed October 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bradshawgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed January 4, 2014

Convenient location, small rooms and small bathrooms. This hotel has gone through several transformations. It originally opened in 1919 as the Commodore Hotel. Donald Trump rebuilt the Commodore as The Grand Hyatt. Room included all the usual amenities also a large flat screen TV and refrigerator. The bed was very comfortable. Bathroom was small and compact with shower only, small sink and a mirror that was too high above the sink to be usable for short individuals. The light control switches which were to dim the lights and control all lighting were difficult to operate. Front desk was efficient and friendly. When we checked into our room the toilet was not clean. Contacted management and the bathroom was promptly cleaned. We did upgrade to the Club level. We think the club level was overpriced in that the clubhouse charges extra for wine or liquor during the evening “happy hour”. Soft drinks, water, juice, coffee and tea were included.The food in the Club level was limited but good. Snacks during the day, in the evening hors d’oeuvres and desserts were served at different times. The lobby is grand modern with several large stone carved heads and a water feature, very impressive. The hotel is next to Grand Central Terminal and you can enter the hotel from the Terminal. There are many restaurants and shops in the Terminal.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BUCKETLISTTRAVELERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Towcester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed January 4, 2014

Although this hotel is in a great location it is not worth the money! We stayed here New Year's eve as my husband had stayed here in July. The beds were very small and the room was tiny. There is a shop open 24hrs selling drinks and snacks but very expensive! And I don't expect in 2014 to be paying to use WIFI in my hotel room especially as we had travelled to NY on the Amtrak and had full free WIFI on the train. On a positive note the Doorman was great when we asked him to get us a taxi to take us to JFK and he offered the Hotel Limo for only $10 more than the cab. But sadly we will next time stay elsewhere if we come back to New York.

  • Stayed December 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank nward2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt New York

Property: Grand Hyatt New York
Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017-8500
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#44 Green Hotel in New York City
#192 Luxury Hotel in New York City
#199 Romantic Hotel in New York City
#210 Family Hotel in New York City
#218 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hyatt Hotel New York City
Grand Hotel Hyatt New York
Hotel Hyatt New York
New York City Grand Hyatt Hotel
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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