I was really disappointed with this hotel when I arrived late on a Thursday night and was told there was no hot water in the entire building due to maintainence work at Grand Central Terminal next door. The first person who took my call simply said there was nothing he could do about it and brushed me off. I was then transferred to the duty manager Jenny, who was very apologetic and worked out a good solution for me.
The second day I called to ask for shower gel and was told they'd run out. Not a single bottle in the entire hotel. Lindsay, the duty manager who took my call, promised to find me a bottle and she did.
Overall, a couple of kinks but kudos to Jenny and Lindsay who went out their way to resolve the problems. The housekeepers I met were also very friendly, which was nice.
Rooms are fairly standard, although a good size for NYC. I had breakfast at the Grand Club, which was good but it sometimes felt like anyone could walk into the club as nobody was checking.
- Official Description (provided by the hotel):
- Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and two restaurants and lounges. Connected to Grand Central Terminal and next door to the Chrysler Building. Steps from Times Square, 5th Avenue shopping, the Empire State Building, Central Park, Rockefeller Center, and the Theatre District. ... more less
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- Also Known As:
- Grand Hyatt New York City
- Hyatt New York City
- Hotel Hyatt New York
- Grand Hotel Hyatt New York
- New York City Grand Hyatt Hotel
- Hyatt Hotel New York City
- Grand Hyatt Hotel New York
- New York Hyatt
- New York City Hyatt