We stay at Hyatt Hotel's a lot, because of my husbands job (points). I like this hotel because of the location, it is perfect. The customer service is, hit or miss. You can tell most of the employees are just not bothered, the ones who are aware they are in the service industry make up for the others. The young man who greeted us was very friendly and interested in our trip, where we were visiting from etc. He chatted with us until we could check in. Sadly I can't remember his name (tall, dark hair, glasses). Check-in was uneventful and we were off to our room on the 15th floor. We had Jr. suite due to an upgrade through my husbands points and it was a great room. No view, but to be honest, I'm not in NYC for a view. My only complaint is the lay out of the bathroom. It was small and award.
We had drinks at the bar a couple of times and ate at the restaurant on our last night. Here is the thing...I was totally taken back by the service at the restaurant!!!! When I told them I could not have gluten or dairy they brought me out GLUTEN FREE bread!!! Never since the diagnose did ANY restaurant offer me gluten free bread. I almost cried. The food was great and very well prepared with a lot of care given. And again I can not remember our servers name but I can't thank the staff and chefs enough for that bread.
- Official Description (provided by the hotel):
- Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and two restaurants and lounges. Connected to Grand Central Terminal and next door to the Chrysler Building. Steps from Times Square, 5th Avenue shopping, the Empire State Building, Central Park, Rockefeller Center, and the Theatre District. ... more less
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- Also Known As:
- Grand Hyatt New York City
- Hyatt New York City
- Hotel Hyatt New York
- Grand Hotel Hyatt New York
- New York City Grand Hyatt Hotel
- Hyatt Hotel New York City
- Grand Hyatt Hotel New York
- New York Hyatt
- New York City Hyatt