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“Great Location, Customer Service and Cleanliness”

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Grand Hyatt New York
Ranked #328 of 469 Hotels in New York City
GreenLeadersSilver level
Reviewed May 2, 2013

We really enjoyed staying at the Grand Hyatt New York. Located right above Grand Central Station makes taking the train convenient and easy. Also, should you want to grab a quick bite to eat Grand Central offers a food court with decent fast food options as well as some healthy juice & salad options. It's a short walk to Time Square & Rockefeller Center. The rooms are a great size for a NY hotel and the service is exceptional.

  • Stayed: April 2013, traveled with family
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Thank AngyB_Athens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,713 - 4,719 of 8,915 reviews

Reviewed April 30, 2013

Although expensive, the Grand Hyatt is a great hotel that comes highly recommended. The room was typical Hyatt in quality which is a good thing. Considering how small some rooms can be in Manhattan I was pleasantly surprised to have so much space in the room. Noise is all but eradicated from the outside by the well insulated windows. Views can vary but unless you're staying nearer Central Park or right on Times Square this is often the case anyway.

Other nice touches like the touch panels for lighting, docking station, additional toiletries and in room iron/board made the stay so much easier and pleasant. The lobby and other facilities in the hotel are nice and if you're looking for something a bit cheaper to eat or drink you can always get the lift into the magnificent Grand Central Terminal and find something on the concourse or nearby shops there. It's New York - there are options everywhere!

A final note to the brilliant gentleman who helped me get my Wrestlemania chair back home in the mail office in the business centre - a friendly and knowledgeable guy that couldn't do enough to help me.

Stayed: April 2013, traveled solo
Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013 via mobile

This was my second tIme au the Hyatt and I can only say its improved from our last visit! Looks amazing , staff were fantastic , rooms had excellent refurb , great site seeing location! Overall highly recommended! New bar over lobby looks and feels the part!! But its a Bit pricey!!

  • Stayed: April 2013
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Thank PaulWhiting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

Just returned from a 3 day stay at the Grand Hyatt and I have nothing but the best things to say about this hotel. The staff (big shoutout to Diane who truly made this trip so special) were all courteous, kind and very helpful. You can't beat the location of this hotel, it's central to everything. The rooms are immaculate - very modern, clean and SPACIOUS (well, by New York City standards anyway). I've had friends stay at other top notch hotels in the city and their room sizes were half the size of the Hyatt. Would definitely stay here again and highly recommend it.

Stayed: April 2013, traveled with friends
Thank q1w2e3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013

Stayed two nights on a recent business trip. Our NYC offices are around the corner so very convenient. My room was very nice, typical Hyatt. I like that Hyatt give you toothpaste as a toiletry. A small, subtle but unique differentiator. Had a nice view of the Chrysler building. Got a reasonable night sleep though even on a high floor was awake at 5am due to traffic noise on Lexington Ave. The fitness center is well equipped including kettle bells, and a heavy bag, but in an exceedingly cramped space. Floor space was at a premium. Wireless worked flawlessly- streamed video w/no problems. Since this was on business I didn't worry about the rate, but it would have probably made me choose a different location for personal travel.

  • Stayed: April 2013, traveled on business
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Thank PhilQ3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2013

Good size room, nice decor and colour coordination. Bathroom a bit worn, I see my bathroom is also a bit smaller than some other guest photos. Around the corner from the subway station. Newark airport shuttle close by, 50 minute ride at 5pm on a Tuesday. There seem to be 60+ rooms on a floor, I would stay away from the elevators.

  • Stayed: April 2013, traveled on business
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Thank BusTraveler0213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2013

Grand Central terminal was a great location to stay. The hotel lobby was large and modern and it was nice to have the convenience of the subway and shops. The rooms have no personality and we had a terrible view (but not everyone can have a view). The rooms were in good condition but could be cleaner and the water pressure was terrible.

  • Stayed: April 2013, traveled with family
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Thank Happytravelinfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017-8500
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#47 Green Hotel in New York City
#194 Romantic Hotel in New York City
#204 Family Hotel in New York City
#207 Luxury Hotel in New York City
#212 Business Hotel in New York City
Price Range: $192 - $522 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1298
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and two restaurants and lounges. Connected to Grand Central Terminal and next door to the Chrysler Building. Steps from Times Square, 5th Avenue shopping, the Empire State Building, Central Park, Rockefeller Center, and the Theatre District. ... more   less 
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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