I was a walk in and was welcomed by a warm staff who proved to be excellent at what they do.
The Grand Hiatt has apparently just be renovated. The lobby resembles a set from the Matrix combined with Eastern Island sculptures. A lobby is one thing but for me the room is all that counts. And although comfortable, the rooms needed more attention to engineering.
For example, the lighting is a new high tech system. It operates in strange ways. Maybe I needed more time to learn the system, but why should travellers be called upon to do that?
The bathroom is another example. The sink has a shelf above it that makes it difficult to wash your face without dropping water on the floor. Don't designers check these things?
They also installed a pie plate sized shower fixture which decided to launch itself at me when I turned the water on. A look at the coupling indicated a design that was destined to fail.
The walls are also thin. Through the night I was part of every conversation that went by the door and there were many.
The staff were apologetic about the shower head and gave me a discount but management needs to give the place a rethink. Some really expensive were mistakes made with the reno.
On the plus side, there is a handy food shop in the lobby and it is through a door to Grand Central Station.
- Official Description (provided by the hotel):
- Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and two restaurants and lounges. Connected to Grand Central Terminal and next door to the Chrysler Building. Steps from Times Square, 5th Avenue shopping, the Empire State Building, Central Park, Rockefeller Center, and the Theatre District. ... more less
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- Also Known As:
- Grand Hyatt New York City
- Hyatt New York City
- Hotel Hyatt New York
- Grand Hotel Hyatt New York
- New York City Grand Hyatt Hotel
- Hyatt Hotel New York City
- Grand Hyatt Hotel New York
- New York Hyatt
- New York City Hyatt