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“Beautiful Hotel, Great Location, and Nice Gym”

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Grand Hyatt New York
Ranked #324 of 467 Hotels in New York City
GreenLeadersSilver level
New York City, New York
Level 5 Contributor
46 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Beautiful Hotel, Great Location, and Nice Gym”
Reviewed November 16, 2012

As a resident of New York City, it's rare that I would stay in a hotel here in Manhattan but hurricane Sandy hit and I had the pleasure of staying at the Grand Hyatt. I can't believe the ratings aren't higher for this place. First- it's next to Grand Central so in my opinion especially if you're a visitor to our city- it's a perfect location to see as much as possible. Second, the room is spotless, there's a flat screen tv, comfortable bed, and state of the art fitness center. I would ask for a room on the highest floor to get a great view.

Room Tip: As for a room on the higher floors and for coffee vouchers. They should give you vouchers for free c...
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  • Stayed November 2012, traveled solo
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Thank mountainview29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Value
  • Cleanliness
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Boston, Massachusetts
Level 5 Contributor
56 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 14, 2012

My general assessment, staying at many hotels, is that this is an average hotel. No major complaints, but no rave reviews. Since I gave the Hyatt in San Francisco 4 stars - then this hotel probably deserves 2.5-3.0 stars.

The hotel is very large and in a great location in Manhattan - easy walking distance to anything in mid-town. Everything was clean, in good working condition and appeared well taken care of. I had reserved a King room in the club level. The room was very large - although somewhat sparsly furnished - and only what appeared to be a double bed (although the usual very comfortable Hyatt bed). The bathroom was small - just a standup shower and the toilet and vanity were so close together that to take care of business you had to sit sideways...(seriously)

The Club Lounge was large and very busy but well stocked with a good selection. In the club lounge they do charge for alcohol - which is fine - although the prices were comparable to the lobby lounge - for quite generic wine.

Again, I looked for that WOW factor and it just wasn't there. Service was as you would expect in a massive city hotel. Nothing bad but nothing to draw me back again.

The one negative experience that I had was with the parking. I understand that they are a third party vendor - but they do represent the hotel and appear to provide a service exclusively for hotel guests. We checked in at 3:19 one afternoon and checked out (thanks to a late check-out) at 2:50 the next afternoon. The parking was $120 because they said we stayed over 24 hours. Initially they claimed we had checked in at 2:00 according to the stamp on the ticket - so I assumed they pre-stamped the ticket but it seems that because of the clocks turnback I had actually stayed more than 24 hours. The valets seemed to take alot of pleasure in this - of course no manager was on duty so in order to get my car I had to pay - the additional 30 minutes cost $50. I think that this is a bad business practice and reflects poorly on the hotel.

  • Stayed November 2012, traveled with friends
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Helpful?
1 Thank ord2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed November 13, 2012 via mobile

Just back from five days at the grand hyatt.
Location is wonderful. Grand central station is awesome..
Lobby a little soulless but who needs a hotel lobby with ny on your door step.
Concierge really know their stuff.
Room was clean and very big.
Beds were really comfy.
Overall a great hotel to come back to after a day exploring.

Helpful?
1 Thank WarriorQueen
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Syracuse, New York
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 12, 2012

My husband and I stayed here for a conference (also held in the hotel) which also coincided with our Anniversary. I made the reservation via telephone in the hopes of attaining a complimentary room upgrade. Unfortunately, I was told that this could not be done at the time, but I could try asking upon check-in.

We arrived early in the morning, as our conference started at 8 AM. Though standard check-in is not until 4 PM, we met with the front desk staff and were granted a free room upgrade (SCORE!). We were also able to check in early - I received a phone call at Noon alerting me that the room was ready for us. Score 2 for the hotel! Our room was a King Corner room on the 31st floor. The room was a typical size for NYC and had a great view. The bathroom was tiny but served its purpose. The toiletries are quite generous - large 6 oz sized shampoo and conditioner, a full bottle of lotion, and even lip balm.

Overall, we were very pleased with the room. Of course, we would have liked a lower price, but this is Manhattan and low prices are few and far between. Service was great, the bed was extremely comfortable, and we would definitely stay there again.

One minor annoyance - we asked to store our bags upon check-out, as the conference did not end until 5 PM. We were able to do so, but the hotel charged $2 per bag. Come on now! Also, the internet was a rip-off, so we did not partake in the wifi service.

Room Tip: Corner rooms that are higher up are both larger and quieter. Don't pay up front; take your chan...
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  • Stayed October 2012, traveled on business
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Helpful?
Thank Mua312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Ventana, Baja California Sur, Mexico
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 11, 2012

We all loved that hotel. Clean, close to everything. We didn't hear street noise at night. Stuff was friendly, rear for NY. Rooms were comfortable. Lobby is beautiful, has some character. Beds comfy, clean sheets.

  • Stayed June 2012, traveled with family
    • Value
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Helpful?
Thank Verde64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 6 Contributor
190 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed November 11, 2012

The hotel is in a great but very busy location right beside Grand Central - access to all the major wants in New York is perfect from here - booked a Grand Club room expecting a bit of space & luxury and got exactly the opposite which was very dissapointing - room was small and sparse with no bath
The hotel was way overpriced for the quality of room - I am a big Hyatt brand user but this by far was a let down compared to most other Hyatt hotels.

Room Tip: Get a room in a higher floor and check size before confirming your booking
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  • Stayed October 2012, traveled on business
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Helpful?
Thank WerdnerR302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
7 hotel reviews
Reviewed November 10, 2012

The hotel is newly renovated and the rooms are very spacious and comfortable. The staff is very helpful and always willing to lend a hand. This hotel is located in one of the best locations in NYC, close to all major subways and many NYC landmarks.

  • Stayed September 2012, traveled on business
    • Value
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Helpful?
Thank LadyMissDi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt New York

Property: Grand Hyatt New York
Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017-8500
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#45 Green Hotel in New York City
#197 Romantic Hotel in New York City
#200 Luxury Hotel in New York City
#207 Family Hotel in New York City
#215 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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