Just back from a long weekend in NY with a friend, we stayed at the Hyatt for 3 nights. The booking was made via Virgin Holidays
On checking in we were also told (as per martinc1973) that despite making our booking months ago, there were no rooms available with two double beds, but that they could move us for our second night (to compensate for this we were given 6 free drinks vouchers...). We initially accepted the offer of a room with one double bed and a rollaway bed for one night and changing over the following. Our allocated room was small and dark. When the rollaway bed arrived it was clear that there was going to be pretty much no floor space in the room once this was put up and frankly it wasn’t acceptable.
We went back to check-in and made a polite but firm fuss, pointing out that we’d booked was because they offered two double beds per room. This time the receptionist told us that there were rooms available, but they needed cleaning and that a room with two double beds would be free in a couple of hours. After some more to-ing and fro-ing, we were allocated a room on the 24th floor facing 42nd St which had two double beds.
The room was refurbed, with enough space for both of us. There were lots of design touches and it was great to have a docking station. Overall we were pleased with the room.
Housekeeping cleaned the bathroom and made the beds, but didn’t vacuum. A plate of food and dirty wine glasses remained in the room for 2 days until we placed them outside.
Concierge were really helpful and made restaurant bookings for us, the doormen were really friendly.
Receptionists/check-in were OK (and Lan was really kind and helpful – thank you!). But on one occasion I needed to ask a question of reception, but gave up after waiting 5 minutes for two receptionists to finish talking to each other about their dogs.
The state of the lobby was on occasion disgraceful, with discarded cans, bags etc left on the tables. None of the staff seemed to take any ownership of it. It left a really bad impression. On the whole I got the feeling that the staff didn’t care.
Lack of coffee/tea making facilities. This was a huge issue for me and totally out of place with a hotel which claims to be 4*. Why not use Starbucks coffee machines, every other hotel in NY seems to? Its the type of cost cutting associated with budget hotels. However, there is a cafe where you can buy food and drinks (at heavily inflated prices). The coffee was disgusting
In terms of location, its a great place to stay with easy access to everything touristy.
In summary, this is a 4* hotel with budget hotel touches and I’m sure Hyatt can do better.
- Official Description (provided by the hotel):
- Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and two restaurants and lounges. Connected to Grand Central Terminal and next door to the Chrysler Building. Steps from Times Square, 5th Avenue shopping, the Empire State Building, Central Park, Rockefeller Center, and the Theatre District. ... more less
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- Also Known As:
- Grand Hyatt New York City
- Hyatt New York City
- Hotel Hyatt New York
- Grand Hotel Hyatt New York
- New York City Grand Hyatt Hotel
- Hyatt Hotel New York City
- Grand Hyatt Hotel New York
- New York Hyatt
- New York City Hyatt