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Reviewed October 15, 2018 via mobile

The staff were incredible and really know how to do customer service. Alex and Bracero goes above and beyond and WOWS for guests relations. The locaction was the amazing, if I was going to New York again I wouldnt even research properties.

Date of stay: September 2018
Trip type: Traveled with friends
1  Thank Mari R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheEdison, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded October 16, 2018

Dear Mari R,
Thank you for your lovely review, and your five star rating! We are pleased to know that our Security and Guest Relations team were able to make you feel so welcomed while you were under our roof. We'll be sure to pass the message along. Also, we're happy that our convenient location, in the heart of Times Square, worked out perfectly for you! Our doors are always open for you and your family. See you next time!

-De'Marcus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2018

Certainly very close to Times Square. Room was extremely small along with the ensuite. No way could 2 people fit in the bathroom. Bed was very hard, asked housekeeping for a topper pad but instead was given a duvet. I ended up putting 2 towels underneath me as well. Restaurant very nice and the hotel has on a Tuesday and Friday from 5 pm to 6 pm wine and food for guests which was very nice. Probably wouldn't stay there again though.

Room tip: Ask to checkroom before moving in.
Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Millie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheEdison, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded October 16, 2018

Dear Millie W,
Thank you so much for your feedback, as we take experiences like yours and use them as a way to get better. We're very happy that you enjoyed our convenient location, and the Edison Hour that our team works hard to host twice a week for all our guests. We'd love to have you back, as we have other rooms that are not only nice, but could accommodate you in size. We look forward to welcoming you back!

-De'Marcus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2018

My daughter and I had a getaway for just the two of us.
We couldn't of found a better hotel. We loved everything about the Edison hotel. The Art Deco theme. The room was so cozy and relaxing. We loved our room attendant Anna. The front desk agent Malisa was sweet as pie. However, we were a little nervous being two females alone in time square. It was great seeing such tight security presence. You have to display your room key before entering the elevator. I thanked the security person Troy for protecting us. I later met with his boss Danny OBrien who gave us the best safety travelers tips. He especially told us to stay away from the men trying to cell CD's. Thank god he did. A woman was crying and yelling for help on 46 street saying the person trying to sell her CD's stole her money from her wallet. I was so sad seeing this poor woman distraught. Nonetheless, we enjoyed everything about NYC and the Edison hotel.

Danny. hugs from my daughter and I you really are an angel.

Date of stay: October 2018
  • Trip type: Traveled with friends
    • Location
    • Rooms
    • Service
1  Thank atrembley54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheEdison, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded October 16, 2018

Dear atrembley54,

Thank you so much for your glowing review and rating! We are so happy to hear that you found our Edison home very safe and cozy, in addition to having a lovely time speaking with our front desk and security agents, who made you feel extra safe & protected here! I will certainly pass on your kind words to them! Thank you for choosing us, and we hope to see you back here soon!

Hugs from Danny and the rest of the Edison family members:)

-Christine

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Reviewed October 15, 2018 via mobile

Had trouble with reservations, made through Expedia, but Juan was able to resolve and gave us a very nice room. Comfortable bed, good temperature, easy access to EVERYTHING Times Square. Would stay here again if back in the city.
Thank you Juan.

Date of stay: October 2018
Trip type: Traveled with friends
Thank Leeann Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheEdison, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded October 16, 2018

Dear Leeann Z,

Thank you for your wonderful review and rating! We are so pleased that you are absolutely satisfied with your stay here! Furthermore, we greatly appreciate your recognition of our wonderful front desk agent, Juan - will definitely pass on your kind words to him! Thank you again, and the Edison family cannot wait to welcome you back to our home! See you soon.

-Christine

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Reviewed October 15, 2018

We were extremely pleased by our recent stay at Hotel Edison. We used to stay at this hotel in the past but since our last visit, major renovations took place. Two new restaurants are now opened and there is also updating of the rooms. However the most noticeable improvement concerns Guest Relations. Mr. Rommel Gopez and his team (Christine Linh and De’Marcus Woods) go the extra mile to make your stay enjoyable. While we were there, on a Friday night, there was a wine and snack for guests of the Hotel. We noticed that the staff is truly oriented towards customer’s satisfaction. We will certainly be returning to this hotel.

Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank 2015Mash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheEdison, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded October 16, 2018

Dear 2015Mash,
Thank you sooo much for your kind words! It means so much to our team and Edison family, that we were able to make your stay so much more enjoyable while you were in our care. Bond 45 and Freidman's Cafe are very popular among guests, and we are working hard to improve the renovation of our rooms. Thank you so much, and we look forward to welcoming you back the next time you're in the area!

-De'Marcus

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