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“Great location but...” 3 of 5 bubbles
Review of Hotel Edison Times Square

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Hotel Edison Times Square
Ranked #308 of 478 Hotels in New York City
GreenLeadersBronze level
Lund
Level Contributor
261 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Great location but...”
3 of 5 bubbles Reviewed April 23, 2014

If it wouldn´t be for the location I would have only given ++. Edison is an old worn down hotel that needs refurbishing quite badly. It´s generaly dirty, the carpet and the armchair has probably seen everything long time ago. Though the beds vere clean and the bathroom resonably clean. The cleaning lady did all she could. It was impossible to adjust the temperature in the shower. Either it was freezing cold or extreamly hot. You couldn´t adjust the temperature in the room. But there was a new flat screen. The staff at the desk was ok. Not too friendly but ok. i don´t know where they have taken the pics on the web site but they have nothing in common with the reality.
Edison is definitely not worh the money. You get a better hotel for the same amount. I wouldn´t stay there again and I wouldn´t recommend it to someone. But as I said the location is great.

  • Stayed April 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank goldmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel E, Guest Relations Manager at Hotel Edison Times Square, responded to this review, April 26, 2014
Dear goldmann

We appreciate your comments regarding your stay and thank you for your review of our hotel. We apologize for any concerns you may have had regarding your visit, and will certainly submit your comments to management. Our goal is to ensure your comfort, and we are sorry this was not the case. We truly are sorry you have left with a negative impression of the hotel and do hope that you will give us a second chance.

Kind Regards,
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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8,560 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Fortaleza, CE
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed April 23, 2014

Overall it´s a ok hotel. I had a big problem with the mattress being soooo soft. Asked to change rooms 3 times to finally get it done. This was really the only downside of my staying. They have a shuttle service (paid) that is very convenient. Lower rooms may be kind of noisy, because it´s close to one theater and, when some famous actor is leaving (in my case was Denzel Washington) a little crowd was screaming a lot. May bother you, I found it unusual but ok. It´s part of the game. Get your tips ready though, they seem very underpaid over there and really counting on you to make the ends meet. If the price is right, I would stay there again.

  • Stayed April 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Bruno C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torquay, United Kingdom
1 review
4 of 5 bubbles Reviewed April 23, 2014

Staff are very helpful and willing to help however the day before we checked out I asked if reception could call a shuttle service to get to Newark airport and I was told to use my mobile (I am from the UK so this was not an option) when I explained my situation I was told to find a payphone. We then asked the door man to help us and he offered to organize us transport for $85. The taxi took us to Newark airport, on arrival at the airport the taxi driver demanded $117, we where then trapped with an angry taxi driver. After having to pay the taxi driver the large sum of $117 we were left with no money in the airport. The rooms were average however not worth £100 a night each, the TV turned on randomly throughout the night, due to the strange air conditioning unit the window was half open with duck tape around it which made the nights restless. The hotel is in need a serious update and modernization. However I did not let this put a downer on my trip.

Room Tip: Have a signature room and organize own transfer service.
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  • Stayed April 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tabitha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yarmouth, Canada
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed April 22, 2014

Stayed for 4 nights over Easter. I felt like the hotel was trying to gouge as much money out of me as possible - ridiculous wifi fees, business center we had to pay for to print out a train ticket. Our room was small and outdated, the heater made a god awful noise. The bathroom was the original from whenever the hotel was built, sink cracked, very tiny. I wouldn't stay here again.

  • Stayed April 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Clark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Columbia, South Carolina
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed April 22, 2014

This is my third time staying at this hotel. We were there April 2014 during spring break. It is two doors down from Times Square and steps away from some of the theaters. The room was spacious, even though the bathroom was rather small. Only problem was the fact there was a pipe in the bathroom that was extremely hot. We had to turn the air conditioning on in the bedroom to keep the bathroom bearable. The staff as a whole was friendly. Anita, one of the concierges, was extremely helpful in arranging for tickets to shows.

Room Tip: Rooms in the middle away from Times Square are not as noisy.
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  • Stayed April 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
Helpful?
Thank Peggy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
62 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed April 22, 2014

First thing, I have never liked staying in Times Square which is certainly a convenient location to visit the city by subway, but certainly not a good place to sleep as it is very noisy, especially in those days where they are making a lot of heavy work in Times Square (so bring your earplugs if you plan on staying there). Second, the hotel leaves an impression of railroad station as it is always full of groups and people. The lobby is average-nice, and the front desk clerks reasonably helpful. Then the only thing you need to know about this hotel is that there are renovated rooms and not renovated rooms. Non renovated rooms are old and tired, probably worth a 1 star motel. I think they go from the 7th to 17th floor or something like this. I was assigned a non renovated room first, and then decided to switch to renovated (I paid a signature room upgrade). Renovated rooms are pretty decent, they have some pressure issue to bring the water into the room and the debit is thus very limited, but bedding is OK, and furniture is new, so those rooms match a 3-3.5 star standard.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JohnZ05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
5 of 5 bubbles Reviewed April 22, 2014

This hotel should be the best deal for NYC if you're looking for a nice place ON Times Square and don't want to spend a fortune. We had a Signature suite on the 19th floor with Times square view.
A suite in NYC on Times Square for about $300 including tax!!! Very clean, nice bathroom, so spacious I can't believe it's in NYC.
While checking out, I forgot my coat with 3 passport cards in it. Called the security when I realized but I was too far away from hotel by then. Security officer Alex found the coat and confirmed the cards were in it and fedex'd it to me right away.
If I ever go back to NYC Times Square again, I don't have to search for hotels now that I've stayed in Edison.

Room Tip: Pick a signature room/suite.
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  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ABSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Edison Times Square

Property: Hotel Edison Times Square
Address: 228 West 47th Street, Between Broadway and 8 Avenue, New York City, NY 10036-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Suites Wheelchair access
Hotel Style:
#65 Green Hotel in New York City
#216 Business Hotel in New York City
#245 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Edison Times Square 3*
Number of rooms: 810
Official Description (provided by the hotel):
Built in 1931, Hotel Edison is an architectural art deco masterpiece with a rich history dating back from the moment famed American inventor, Thomas Edison turned on the light at the grand opening of the hotel to playing host to countless notables, to movie and television appearances. Hotel Edison is conveniently situated in the heart of New York City's iconic Times Square, amidst the energy and excitement of the latest in Broadway Theatres, nightlife, fine dining and shopping. The hotel is within steps of Midtown Manhattan's premier business and leisure destinations - Time Warner Center, Rockefeller Center, MoMA and world renown Fifth Avenue Shops. ... more   less 
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Also Known As:
Edison Towers Times Square
Edison Hotel New York City
Edison New York
Edison Towers Time Square
Edison Hotel Nyc
Hotel Edison New York City
Edison Towers New York
Edison Towers Hotel

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