We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Old, worn down and not worth it” 1 of 5 bubbles
Review of Hotel Edison Times Square

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hotel Edison Times Square
Ranked #307 of 467 Hotels in New York City
GreenLeadersBronze level
Pearland, Texas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Old, worn down and not worth it”
1 of 5 bubbles Reviewed November 12, 2013 via mobile

What an embarrassment for Times Square and this hotel.... Going on my third room of the day and it's an absolute dump! No water pressure and absolutely zero service. It's what I would expect for NYC and this area which is, "who gives a s@@@, we're in Times Square and will always be full." I would avoid this place at all costs, plenty if other hotels that care about there customers.

Stayed November 2013, traveled on business
Helpful?
Thank EVS-32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this review, November 13, 2013
Dear EVS-32,
We are very sorry for this disappointing experience. It is certainly not the usual Hotel Edison standard. We would highly appreciate if you can get in touch with our Guest Relations department directly in order to try and rectify this experience and perhaps change your perspective of the Hotel Edison.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

8,985 reviews from our community

Traveler rating
    2,181
    3,643
    1,970
    717
    474
See reviews for
2,549
2,934
382
419
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,648)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Coconut Creek, Florida
Level Contributor
5 reviews
5 of 5 bubbles Reviewed November 12, 2013

We were here Nov 8-11, 2013. My husband and I were here celebrating my birthday and it couldn't be better. The location was prime (right around the corner from Time Square) and all the theaters. The room although a bit small, it was CLEAN and neat. The staff was very nice and so were the housekeeper. Things I would like to see change is the climate control of the room. We slept with the windows open, but we enjoyed the cold air from outside.
Overall, the trip/hotel/staff were friendly and a joy to speak to. It would be my pleasure to stay at this hotel again. We were on the 11th floor and our room window faced the alley or across from another room. No privacy when the curtain was open. If a complaint was to be registered-that would be it... but it wasn't a problem.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Unipsycle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this review, November 13, 2013
Dear Unipsycle,

Thank you for taking the time to post this wonderful review. We are delighted that you have had a good experience. After all, that is what we are here for.
We wish you a happy birthday, and please do return soon...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 11, 2013

We arrived at the Hotel Edison around 9:30AM and was promptly given an early check in. The hotel is a hidden gem in the middle of Times Squares among larger (and more expensive) hotels. We were in a great room with amazing service. The location was the best - Times Square, NBC Studios, theaters, etc. When we checked out, I left my hanging clothes in the closet and didn't miss them until the next day. When I called the hotel and was transferred to security, they had my clothes together waiting for me. Great place to stay after walking the streets of New York!!

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sandypretty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this review, November 12, 2013
Dear sandypretty,
We are pleased to know that you had a comfortable stay at the Hotel Edison and found our facilities and location satisfying to your travel needs.
On behalf of the entire staff we want to thank you for your feedback. We will be looking forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed November 11, 2013 via mobile

The things I appreciated: location, friendly staff, clean room, location, price, decor

The things I would hope could change: climate control - made the room way too hot and dry, had to keep the window open which meant the street noise was loud; coffee maker in the room - while the rooms are on the small side, it would be a big plus; paint - the baseboard etc could really use a coat of paint.

Stayed November 2013, traveled with friends
Helpful?
Thank Robin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this review, November 12, 2013
Dear Robin A,
We are pleased to know that you had a comfortable stay at the Hotel Edison and found our facilities and location satisfying to your travel needs. For future stays, please consider one of our Deluxe or Signature rooms which include a coffee maker and many other amenities.
On behalf of the entire staff we want to thank you for your feedback. We will be looking forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watertown, New York
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed November 11, 2013

This hotel is right in the heart of Times Square. If your looking for something close to a Broadway show this is a good choice. I would highly recommend choosing one of the Signature rooms on the 19th or 20th floors, newly remodeled and only a bit more than the standard rooms. My main complaint was with the mattress, it was very stiff and I am usually ok with a firm mattress, but this went beyond that. Other than that the room was great, we didn't spend a lot of time at the hotel but it all seemed nice. The hotel seemed to be a much better value than most of the other ones in the neighborhood.

Room Tip: Signature Rooms highly recommended
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 48812StephenG12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this review, November 12, 2013
Dear 48812StephenG12,
It is nice to hear that you were able to experience one of our Signature rooms and that it met with your expectations. We realize the firmness of a mattress is a personal preference and regret that ours was not to your satisfaction. However, it is gratifying that your overall stay was great. Please keep in touch via social media for the launch of our New Signature rooms.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gilbert, Arizona
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 11, 2013

We booked our room through Expedia, looking for a hotel in the Times Square area. We were certainly pleased with the hotel and the service we received. At check-in we were given a room that reeked of cigarette smoke. When we returned to the check-in desk to notify them, we were promptly given another room.
The location is great - just steps away from Times Square which was important to us.
A few improvements that could be made: 1) Free wi-fi. It's available in Times Square, why not in the hotel. 2) Let folks know about the wonderful happy hour you host when they check-in. We found out about it only because we happened to return to the hotel and saw the musicians setting up.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank S Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this review, November 12, 2013
Dear S Z,
We appreciate your feedback and are happy to hear that your stay was an enjoyable one. The Front Desk is happy to assist with switching a room whenever possible, and we are glad that we were able to do this for you. Our wine hour is held every Friday afternoon and has become quite a hit with our guests. We hope to welcome you back the next time you visit New York.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Jordan, Utah
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed November 11, 2013

We stayed 5 nights -- the first 3 nights were in an older room that was outdated and ragged. The last 2 nights we stayed in a remodeled room, and while everything was much nicer, the pillows and bed were still very uncomfortable.

The people at the front desk were very rude and unhelpful. On the hotel's website they agree to match lower fares found on 3rd party sites. They agreed to match the rates we found on Hotwire, but then later they charged us the higher rate. They met us in the middle, but it was still a bait and switch.

What made me madder than anything else is that the cleaning person, or some other hotel employee, stole my $300 pair of Bose headphones, and the hotel employees were very apathetic about it all.

Crappy rooms, uncomfortable beds, crappy service, and crooks making off with Bose headphones. Stay anywhere else in NYC and you'll be better off.

Room Tip: There is no good room at this hotel. If you stay there you're screwed.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank davidleviking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this review, November 12, 2013
Dear davidleviking,
We appreciate your feedback and are very disappointed to read your comments. Our staff consistently strives to make their mark on our guests with their personal service and we regret this was not the case for you. The Hotel Edison does offer a best price guarantee, and we fail to understand why you had some issues with this. As far as your headphones are concerned, if you have not yet filed a report with our security department, please contact the hotel and check with them. If it has not been found they will advise you on how to proceed. We hope to welcome you back to a more positive experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New York City hotels

Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
Row NYC Hotel
Row NYC Hotel
#337 of 467 in New York City
3.5 of 5 bubbles 15,844 reviews
Midtown
The Manhattan at Times Square Hotel
The Manhattan at Times Square Ho...
#288 of 467 in New York City
4.0 of 5 bubbles 6,669 reviews
Midtown
Hilton Garden Inn Times Square
Hilton Garden Inn Times Square
#143 of 467 in New York City
4.5 of 5 bubbles 6,705 reviews
Show Prices
Show Prices
Show Prices
Midtown
The New Yorker A Wyndham Hotel
The New Yorker A Wyndham Hotel
#271 of 467 in New York City
4.0 of 5 bubbles 10,709 reviews
Midtown
Paramount Hotel Times Square New York
Paramount Hotel Times Square New...
#374 of 467 in New York City
3.5 of 5 bubbles 3,668 reviews
Midtown
Crowne Plaza Times Square Manhattan
Crowne Plaza Times Square Manhat...
#194 of 467 in New York City
4.0 of 5 bubbles 9,043 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Edison Times Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Edison Times Square

Property: Hotel Edison Times Square
Address: 228 West 47th Street, Between Broadway and 8 Avenue, New York City, NY 10036-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Suites Wheelchair access
Hotel Style:
#68 Green Hotel in New York City
#216 Business Hotel in New York City
#245 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Edison Times Square 3.5*
Number of rooms: 810
Official Description (provided by the hotel):
Built in 1931, Hotel Edison is an architectural art deco masterpiece with a rich history dating back from the moment famed American inventor, Thomas Edison turned on the light at the grand opening of the hotel to playing host to countless notables, to movie and television appearances. Hotel Edison is conveniently situated in the heart of New York City's iconic Times Square, amidst the energy and excitement of the latest in Broadway Theatres, nightlife, fine dining and shopping. The hotel is within steps of Midtown Manhattan's premier business and leisure destinations - Time Warner Center, Rockefeller Center, MoMA and world renown Fifth Avenue Shops. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Cheap Tickets and Despegar.com so you can book your Hotel Edison Times Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Edison Towers Times Square
Edison Hotel New York City
Edison New York
Edison Towers Time Square
Edison Hotel Nyc
Hotel Edison New York City
Edison Towers New York
Edison Towers Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing