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“lot of problems” 2 of 5 bubbles
Review of Hotel Edison Times Square

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Hotel Edison Times Square
Ranked #307 of 467 Hotels in New York City
GreenLeadersBronze level
Syracuse, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“lot of problems”
2 of 5 bubbles Reviewed November 7, 2013

Pros

1. Location
2. Reasonably Priced
3. Clean

Cons

1. Hotel that is run down.

2. At check in we were assigned a room that someone was already staying in. It was a 45 minute waste of time straightening everything out and they had to ask the man occupying the room for his name because they had no record of who was in the room.

3. There was a slow drip in the ceiling the second day while we were sleeping. I woke up to find that one of my shoes was full of water.

4. I could not get the water to work in the shower, and believe me I tried. It was either scorching hot or freezing cold.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CNYTravelGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this review, November 8, 2013
Dear CNYTravelGal,
We appreciate your feedback and regret some of the issues you experienced. The water temperature issue is being worked on by our Engineering team. As far as the occupied room, I really am not aware of this particular case, but I trust that you will agree human error does occur and for this we issue a most sincere apology. We hope that you will return and that your next stay will be nothing short of perfection.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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8,985 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Moscow, Russia
Level Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed November 7, 2013

A nice place to stay if you're the first time in NY and want to see the main attractions – Broadway and times square (50 m), 5th av (5 min), central park (10 min walk). Rooms are pretty specious and equipped with huge American style beds.

Room Tip: Tike the highest floor you can get – it's more quiet and the view is great.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dr_de_Goh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this review, November 8, 2013
Dear Dr_de_Goh,
We are pleased to know that you had a comfortable stay at the Hotel Edison and found our facilities and location satisfying to your travel needs.
On behalf of the entire staff we want to thank you for your feedback. We will be looking forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed November 5, 2013

Overall the experience of staying here was lousy. The shower didn't consistently give hot water. There was a mixup with the room allocation and so they tried to let someone else into our room while we were in it (all staff were very apologetic at least). Also the hotel has a policy of requiring your room to be serviced at least every 2nd night, which we didn't really want.

The location at least is right next to Times Square, so you can head east to 30 Rock and the MoMA or west to Hell's Kitchen to find some nice & cheap places to eat. This does of course have the consequence of being noisy with horns honking & sirens at all hours of the day and night, but this isn't the hotel's fault and it wasn't too much of a problem for us.

  • Stayed October 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Martin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this review, November 8, 2013
Dear Martin R,
Thank you for your feedback. We are glad that you found our location convenient. We regret the issues with the plumbing which is being worked upon. As far as the room being occupied, we are truly sorry and trust you will agree that human error does occur. We hope to welcome you back to a more positive experience.
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Travelers are raving about these New York City hotels

Lake Tahoe (California), California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 5, 2013

Perfect location, clean, friendly, a little pricey but I'm a cheap-skate, & have not a single regret on paying for what we got. May have been the best vacation we ever took because we stayed at The Edison Hotel

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
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Helpful?
2 Thank Possey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this review, November 6, 2013
Dear Possey,
We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back soon to another great stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rushden, United Kingdom
Level Contributor
97 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed November 5, 2013

You cannot fault the position of this hotel with regarding getting around New York but it is noisy.
Unfortunately the hotel does not live up to the web sites description and then your expectation.
The cafe and Rum House while located at the hotel are not part of it and are run desperately so any meals or drinks taken there cannot be added to your room and you have to pay separately. Be aware that Cafe Edison only takes cash payments.
Our room was basic and having visited other hotels in USA as part of a tour we were on we were disappointed to find no in room drink facilities which had been available at all other hotels. I guess they have better rooms but you will need to pay extra.
Our room overlooked other rooms but in hindsight this was good as we were away from the street but unfortunately we had to keep our curtains closed for privacy.
If visiting New York for first time would recommend doing the hop on hop off bus as this gives a flavor of New York.
If you go to Grand Central Station then don't forget to look up.
If visiting again then would seek out another hotel of which there are dozens.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this review, November 6, 2013
Dear Robert W,
Thank you for your feedback. We are glad that you enjoyed our location, but regret that you were dissatisfied with some aspects of your stay. We are currently in the modernization process and hope to welcome you back to one of these rooms in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
855 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
4 of 5 bubbles Reviewed November 4, 2013

Perfect location in the middle of Broadway and many theatres on either side of the hotel.

Nice re-furbished rooms, BUT the only thing I did not like was the shower in my (handicap room), was not the traditional shower, or bathtub with a shower curtain, BUT since it was 1 night I lived with, as well as NO HOT water either in the evening time, BUT in morning had to let water run for at least 15 minutes before it came up!

Front desk staff were very accommodating and nice about it, even received a free breakfast from the adjoining restaurant.

All in all, the hotel, staff and location are excellent, can't say enough nice things about it accept for the hot water issue!

  • Stayed October 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tammyBaltimore_Md
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this review, November 5, 2013
Dear tammyBaltimore_Md,
Thank you for choosing the Hotel Edison and for your positive review. We are so glad that you liked the renovated rooms. We appreciate your acknowledgement of our staff as they work hard to make the stay of every guest a satisfactory one. We regret the fluctuation of the water temperature and assure you that our Engineering department is working on the issue. We look forward to welcoming you back to the Hotel Edison.
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Kapaau, Hawaii
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 2, 2013

Stayed there from Oct 18 for six nights. The hotel and staff is really nice. Door men especially helpful with directions and getting a car or taxi. We stayed in a Suite and it was nice but the decor tired. The bathroom were a little small and had no place to put my makeup and toiletries. The bath water somehow could not regulate to the right temperatue, either too hot or too cold, maybe the hotel was running at a full capcity. However, the lobby quiet welcoming. Security made me feel very secured staying hee, you can't get pass them without showing your room key. The restaurant in the lobby could use more of a selection in dining and I felt the prices were a little steep. Great location with everything around you, shoppng, dining, lounging, bar's, etc. Will definetly stay here again and recommend others. Can't forget Patrick in the Gift shop of hotel, awesome, humble and helpful guy! Aloha from Hawaii

Room Tip: Get a corner suite and one that faces opposite from front entrance. Ask for a refurbished room.
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Pam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this review, November 3, 2013
Dear Pam M,
Your feedback and kind words regarding our location and staff is greatly appreciated. We make every attempt to make the stay of all our guests a comfortable one, and are glad we accomplished that with you. We look forward to welcoming you back. Please keep in touch via social media for the addition of more completely renovated Signature rooms.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Edison Times Square

Property: Hotel Edison Times Square
Address: 228 West 47th Street, Between Broadway and 8 Avenue, New York City, NY 10036-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Suites Wheelchair access
Hotel Style:
#68 Green Hotel in New York City
#216 Business Hotel in New York City
#245 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Edison Times Square 3.5*
Number of rooms: 810
Official Description (provided by the hotel):
Built in 1931, Hotel Edison is an architectural art deco masterpiece with a rich history dating back from the moment famed American inventor, Thomas Edison turned on the light at the grand opening of the hotel to playing host to countless notables, to movie and television appearances. Hotel Edison is conveniently situated in the heart of New York City's iconic Times Square, amidst the energy and excitement of the latest in Broadway Theatres, nightlife, fine dining and shopping. The hotel is within steps of Midtown Manhattan's premier business and leisure destinations - Time Warner Center, Rockefeller Center, MoMA and world renown Fifth Avenue Shops. ... more   less 
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Also Known As:
Edison Towers Times Square
Edison Hotel New York City
Edison New York
Edison Towers Time Square
Edison Hotel Nyc
Hotel Edison New York City
Edison Towers New York
Edison Towers Hotel

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