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“Location is everything”

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Hotel Edison Times Square
Ranked #312 of 468 Hotels in New York City
GreenLeadersBronze level
Reviewed September 28, 2013

The Edison has gotten rather expensive with the high New York hotel taxes yet the location is ideal. We walked to Times Square broadway ticket box in 3 minutes to get half price tickets. They are renovating floors but we stayed on 14th and loved it. Near elevator and view of the street. Service is very good here and staff very nice. Bellman who has been there for years is most helpful. The restaurant next to the hotel is very hotel and an 24 hour deli 3 doors down has hot and cold food and most anything you would like and is very reasonable. I wish they would have more 'deals' but September was obviously a busy time in the city.

  • Stayed: September 2013, traveled with family
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1  Thank Rags12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this reviewResponded September 29, 2013

Dear Rags 12,
Thank you very much for taking the time to post this wonderful review. We are delighted that you have had a hands down positive experience and look forward to welcoming you back to your New York home.

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3,922 - 3,928 of 9,674 reviews

Reviewed September 28, 2013

I regularly travel to New York for business and have stayed in several hotels. This was by far and away the worst hotel I have stayed in. The issue here is that they have renovated and un renovated rooms. I didn't get the chance to stay in a renovated room but a room on the 6th floor. It was absolutely disgusting, it reminded be of my yr 1 university digs or something you might be put in if you fall on hard times. It was dirty, the carpets were stained, the bathroom was not cleaned from the last unfortunate guest and the bed was ancient. The issue here is regardless of how nice the new renovated rooms are, any hotel management that feels they can put guests in this standard of room should not be in this business. I complained and was eventually moved to a slightly nicer room on the 10th floor. There only saving grace was a manager called Gloria who really tried to help. Please note the price of a renovated room is the same as these filthy disgusting rooms. Stay clear of this hotel and shame on the managers and owners for such a disgusting set of rooms.

Stayed: September 2013, traveled on business
3  Thank Powelly77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this reviewResponded September 29, 2013

Dear
Please accept our sincere apologies for the myriad of missteps during your recent stay. While any number of situations can sometimes occur in a hotel, it is rare that we miss the mark so completely as we seem to have done with you.
I will address your comments with our various Department Managers so that we may improve our service in these areas.
It is never our intention to disappoint our guests and we sincerely regret that we have so thoroughly disappointed you. We hope you will return in future and allow us to recapture your confidence in us.

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Reviewed September 27, 2013

This hotel is in great need of a renovation.As this is a very busy time of year, hotel prices across New York City are comparatively high - $400+ per night including NYC taxes. After reading reviews on Trip Advisor, the Edison seemed like an acceptable value in a good location. I couldn't have been more wrong.

I was right about the location - it's 1/2 block off Times Square. For visitors to NYC, you can't beat the location.

However, in virtually every other way, this is one of the worst hotel experiences I've had in the last 10 years. The room was almost a comedy routine from Fawlty Towers. To start with, the carpet was wrinkled and rumpled from years and years of use. You might trip on it, the creases were so bad. The bathroom was cheaply renovated at one time, with broken tiles and open drill holes visible. The bathroom light switch toggle was loose and the light would go on and off. The bathroom AC outlet was so worn plugs fell out of it. Speaking of plugs, there were no visible plugs in the room - you would have to search behind worn furniture to find one. There was a hole one of the lamp shades, which was also stained. The telephone constantly blinked a red light for a message, but there never was one. I had to place the phone beside the night stand so I would see it blinking constantly. The TV remote batteries were dead and there was no way to turn on the TV.

There were more issues, but it would belabor the point. I am sure at one time this was a grand and elegant hotel, but that is likely decades ago. I would recommend staying elsewhere even if it meant spending a little more.

  • Stayed: September 2013, traveled on business
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1  Thank caulfield98115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this reviewResponded September 28, 2013

Dear caulfield98115,
Thank you for your feedback. We apologize for the deficiencies you encountered during your stay. Unfortunately not all our rooms have been renovated as yet. As with any renovation, there are sometimes glitches that need to be worked out and we are in the middle of a new phase on our guest rooms. Management is in the process of addressing any outstanding items that need attention. We hope you will give us another opportunity in the future.

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Reviewed September 26, 2013

We chose this hotel based on price and location, and those are the main attributes to choosen the Edison in the first place. As an added bonus we found it very clean and comfortable and of very good overall value (for NYC standards, that is!). The room was surprisingly spacious, elevators worked well and the staff was friendly. Our room was located away from the elevators and other potential noice so it helped a lot. In this price range an excellent choice, and we have been several times before in NYC on a similar budget. The cafe Edison is nice for breakfast but you will get same quality at half the price next door at Denny 's deli!

  • Stayed: September 2013, traveled as a couple
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2  Thank Putkiakseli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this reviewResponded September 27, 2013

Dear Putkiakseli,
We thank you for your complimentary review and look forward to your next visit. Please keep in touch via social media

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Reviewed September 24, 2013

We stayed for a total of 9 nights at the Edison it is an Art Deco hotel that needs a fair bit of work in the room we stayed in at leastmaybe we just got a BUM room. It's position is good for NY.We stayed there in October 2010 .

  • Stayed: October 2012, traveled as a couple
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Thank Billber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this reviewResponded September 26, 2013

Dear Billber,
Thank you for your feedback . We regret that your stay was up to par during your stay in October 2010. It has been almost 3 years since your visit and we are happy to apprise you that many of our guest rooms have undergone renovations and we are proud to introduce our Signature and Deluxe rooms. We hope to welcome you back, and are confident you will notice the transformation and be pleased in one of these room types.

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Reviewed September 24, 2013

The Edison Hotel has a perfect location for a visit to NYC. It is in the very heart of the theatre district with many great / reasonable restaurants in the area. The hotel is done in art deco style and the staff is extremely helpful and friendly. The rooms are redone and very pleasant. The Edison coffee shop is not fancy, but very good food at a reasonable price. Just off Tmes Square and near subway, but can easily walk to many of the cities attractions.

  • Stayed: September 2013, traveled with friends
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1  Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this reviewResponded September 25, 2013

Dear Anne H,
You kind words and high marks means so much to us as we work hard to ensure that your stay is satisfactory. We look forward to the pleasure of welcoming you back to the Hotel Edison.

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Reviewed September 23, 2013

The Edison hosts a wonderful old fashioned look and feel within a very busy city! The service, location and rooms - especially the new Signature rooms, were spot on!
Check out the Rum bar at the hotel on a Monday night....or any other...great live music!!

Room Tip: Seek out Joseph, one of the porters...he has the best tips for local eating and can give you a great...
  • Stayed: September 2013, traveled with friends
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2  Thank LTT2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Manager at Hotel Edison Times Square, responded to this reviewResponded September 24, 2013

Dear LTT2012,
Thank you for taking the time to post this wonderful review. We are delighted that you have had a good experience and enjoyed our Signature room. After all, that is what we are here for. We look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Edison Times Square

Address: 228 West 47th Street, Between Broadway and 8 Avenue, New York City, NY 10036-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Suites Wheelchair access
Hotel Style:
#67 Green Hotel in New York City
#210 Business Hotel in New York City
#239 Family Hotel in New York City
Price Range: $166 - $458 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Edison Times Square 3.5*
Number of rooms: 810
Official Description (provided by the hotel):
Built in 1931, Hotel Edison is an architectural art deco masterpiece with a rich history dating back from the moment famed American inventor, Thomas Edison turned on the light at the grand opening of the hotel to playing host to countless notables, to movie and television appearances. Hotel Edison is conveniently situated in the heart of New York City's iconic Times Square, amidst the energy and excitement of the latest in Broadway Theatres, nightlife, fine dining and shopping. The hotel is within steps of Midtown Manhattan's premier business and leisure destinations - Time Warner Center, Rockefeller Center, MoMA and world renown Fifth Avenue Shops. ... more   less 
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Also Known As:
Edison Towers Times Square
Edison Hotel New York City
Edison New York
Edison Towers Time Square
Edison Hotel Nyc
Hotel Edison New York City
Edison Towers New York
Edison Towers Hotel

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