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“Lots of potential”

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Hotel Edison Times Square
Ranked #312 of 471 Hotels in New York City
GreenLeadersBronze level
Reviewed March 23, 2013

This was a good, inexpensive place stay for an overnight in the Times Square/Broadway district. Location was PERFECT. Front desk staff was very attentive and professional. The lobby was beautifully decorated in an art-deco motif, clean and well maintained. The car valet was very helpful and courteous.

We were in one of their older rooms on the 8th floor, presumably based on the rate we got. The room was nice, with windows that opened, which we loved. Everything was clean. The bed was quite firm, but we slept well. The room could use new carpet and a paint job or new wall paper. Both were past their prime. The bathroom was nice.

The hallways could have been beautiful, but were depressing instead. They need to improve their lighting and repaint the trim on all the doors (both elevators & rooms). This place has so much potential, but they need to put a little more effort into the place. The lighting and paint in the hallways would be a huge improvement with little investment (the fluorescent bulbs are not doing the job). I don't know if all the floors look the same or not. I'm under the impression that they are renovating parts of the hotel, so perhaps things are looking up.

Room Tip: Consider one of the upgraded rooms.
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  • Stayed: March 2013, traveled as a couple
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Thank QV-Doug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GloriaPierrot, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded March 24, 2013

Dear QV-Doug,
We thank you for taking the time to share your experience with us. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are in the renovation process and have introduced our Signature collection of rooms with more to come. Please keep in touch via social media. We look forward to welcoming you back.

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4,590 - 4,596 of 10,078 reviews

Reviewed March 23, 2013

The hotel is in a superb location and, even though the room was rather small and a little shabby but clean, offered good value for the relatively low price. The reception staff provided outstanding service, were happy to undertake the smallest tasks without fuss, and were flexible when we had to adjust our booking. Doormen were very friendly and helpful, as were the bellmen and security personnel. The shower could do with upgrading but, on the whole, I would recommend this hotel for its central position, the quality of the staff, and comfortable accommodation. We had a medical emergency during our visit and the hotel perhaps could work on improving its support and advice in such circumstances.

Room Tip: Try to book one of the upgraded or 'reconstructed' rooms as this will enhance your visit
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  • Stayed: March 2013, traveled with family
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Thank jonemmbrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GloriaPierrot, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded March 24, 2013

Dear jonemmbron,
Thank you for sharing your thoughts with us. Exceeding our guests’ expectations is a goal our hotel staff strives to achieve daily with every guest interaction. We are sorry to hear that you had a medical emergency during your visit to New York, and sincerely hope that all is well now. We look forward to welcoming you back.

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Reviewed March 22, 2013

When I walked into the lobby, I thought I was transported back to the 1920's due to the stunning art deco design. It was comforting to find that the entire staff I encountered made me and my feel like valued guests. The front desk was thorough, efficient and courteous. The bellmen were equally accommodating and polite. I liked the fact that there was security for the 6 (yes, SIX) elevators, so you had to show your room card key to go upstairs. Our room was small, but that is typical of NYC vintage hotels. It was clean, the bed comfortable and the bathroom sparkled. Noise between room was non-existent, even though the hotel was full.

My only complaint is the shower; while the water flow was good, the temperature swung quite a bit between near-scalding to icy. It did wake you up, though! If not for this, I would rate this hotel as excellent.

We ate at the Cafe Edison one morning for breakfast. It was refreshing to find a cook that actually knows how to make an egg over-medium! Our order was filled quickly and accurately.
The staff was very cordial and chatty.

I would definitely stay here again. The location is excellent, as Times Square is literally only a few steps away and one can enter/exit from both 47th and 46th Streets, a plus when the weather gets a bit nasty.

Since we had a late flight on the last day of our visit, the hotel held our bags for the princely sum of $0.50 each! Retrieving them was quick and easy. The transportation desk made arrangements for transport to the airport (good grief, was that lovely young woman tall!).

All in all, I really liked this hotel. Customer service is obviously THE priority. I'll be back.

  • Stayed: March 2013, traveled as a couple
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1  Thank Pat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GloriaPierrot, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded March 25, 2013

Dear Pat H,
We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for the positive comments regarding the staff and the great location of the hotel. Thank you for recognizing our staff as they work hard to make sure every guest has a wonderful stay. We look forward to seeing you during your next stay in New York.

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Reviewed March 22, 2013

Very good hotel in the center of TIME SQUARE - NY
If you decide to travel to NY - Manhathan, this Hotel is the perfect one, you are really well
situated, and it is a good option for your holidays. Good Luck.

Room Tip: You have to book this hotel very early, because it is pratically always full.
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  • Stayed: May 2012, traveled with friends
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1  Thank TUBISHINA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GloriaPierrot, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded March 23, 2013

Dear TUBISHiNA,
Thank you for your review and for sharing your experience with us. We are glad that everything was to your satisfaction.
Please do not let it be too long before you visit us again.

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Reviewed March 22, 2013

Enjoyed our trip to New York and this hotel is in the heart of Times Square. The hotel rooms are a little dated but that adds to the New York experience. The staff at the hotel were great and helped with everything. There is a restaurant downstairs with great Italian food as well as a cafe. The porter was very friendly and organised a limo for $100 to pick us up at 4am to take 6 of us to airport.

Room Tip: Very comfortable beds
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  • Stayed: March 2013, traveled as a couple
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2  Thank Helnells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GloriaPierrot, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded March 23, 2013

Dear hellnells,
Thank you for your review. We are so that that we managed to deliver a great experience for you. Thank you for your kind words regarding our staff. Please keep in touch via social media and come back and visit us soon.

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Reviewed March 21, 2013

My wife & I stayed at the Edison the last week of February & couldn't of asked for a smoother check in & the room was perfect on the 5th floor, I can't understand the negative reviews about the rooms, Yeah they are on the Small side but how long do you spend in the room in NYC! One negative was there was no control on the heating so was either boiling or freezing but this certainly wouldn't stop me staying here again. The room maids & reception staff were brilliant & very helpful. Only ate at the hotel once in the diner for breakfast was ok but our favourite place for breakfast was Juniors which did the best pancakes. The location of the hotel was perfect central to all the attractions. Would defiantly recommend buying the New York pass if you are planning on seeing all the sights, Saved loads. Overall really enjoyed our stay in NYC & at the Edison would certainly recommend the hotel to friends & family, thank you to all at the Edison.

  • Stayed: February 2013, traveled as a couple
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2  Thank Gareth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GloriaPierrot, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded March 23, 2013

Dear Gareth S,
An effusive expression of thanks for taking the time to post your review of the Hotel Edison. We are so glad that you enjoyed your stay with us and will give us the opportunity to welcome you back. Please keep in touch via social media.

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Reviewed March 21, 2013

Me and my boyfriend are staying here in April. We got our rooms through Thomas cook together with flights. After reading reviews, I'm absolutely terrified tht we are going to get an 'old' room. I hope we get a renovated room and can actually have a good enjoyable trip!!!

  • Stayed: March 2013
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3  Thank Jordyx92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GloriaPierrot, Guest Relations Manager at Hotel Edison Times Square, responded to this reviewResponded March 23, 2013

Dear Jordyx92,
Please send us an email and we will gladly make notations of your preferences and will do all possible to accommodate. We look forward to your visit. New York will be bustling while you are here and your trip should be worry-free and enjoyable.

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Additional Information about Hotel Edison Times Square

Address: 228 West 47th Street, Between Broadway and 8 Avenue, New York City, NY 10036-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Suites Wheelchair access
Hotel Style:
#67 Green Hotel in New York City
#116 Family Hotel in New York City
#210 Business Hotel in New York City
Price Range: $112 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Edison Times Square 3.5*
Number of rooms: 810
Official Description (provided by the hotel):
Built in 1931, Hotel Edison is an architectural art deco masterpiece with a rich history dating back from the moment famed American inventor, Thomas Edison turned on the light at the grand opening of the hotel to playing host to countless notables, to movie and television appearances. Hotel Edison is conveniently situated in the heart of New York City's iconic Times Square, amidst the energy and excitement of the latest in Broadway Theatres, nightlife, fine dining and shopping. The hotel is within steps of Midtown Manhattan's premier business and leisure destinations - Time Warner Center, Rockefeller Center, MoMA and world renown Fifth Avenue Shops. ... more   less 
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Also Known As:
Edison Towers Times Square
Edison Hotel New York City
Edison New York
Edison Towers Time Square
Edison Hotel Nyc
Hotel Edison New York City
Edison Towers New York
Edison Towers Hotel

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