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“excellente st. giles the tuscany hotel NYC”

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The Tuscany - A St Giles Signature Hotel
Ranked #92 of 467 Hotels in New York City
Certificate of Excellence
Madrid, Spain
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“excellente st. giles the tuscany hotel NYC”
Reviewed April 6, 2014

St. Giles The Tuscany NYC is an excellent boutique Hotel with a wonderful staff who make you feel really at home when I stay with them. Excellent location in a walking distance to everywhere in midtown NYC. The rooms are quite big, very comfortable and one can sleep very good in the comfortable bed. The best of the hotel s the staff people, kind , efficient and welcoming all guests.

Room Tip: Excellent staff, excellent location in a walking distance to everywhere in midtown NY. Nice room , b...
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank CRISGG_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,828 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (381)
Date | Rating
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English first
Los Angeles
Level 5 Contributor
90 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed April 3, 2014

This hotel is pretty great for easy sleepers, but if you have trouble falling asleep, the room has 3 minuses. Loud, Light and Lumpy

Drawbacks:

*Elevator ding is very loud and any room close to it will be affected
*Bed and bedding nice, but the pillows are big lumps of ?cotton balls?, nice that they are not feather, but they are not comfortable for the neck.
*Two flashing lights from fire detectors and other lights from outside and gadgets make the room too bright for quality sleep.
*Uncozy halogen lights
*Dust collecting decor

Positive:

*Windows open
*Friendly staff
*Modern, clean bathroom (they bleach that thing down)
*Location
*Fast, free wifi
*Nice views from high floors

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 5StarBohemian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellesley, Massachusetts
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 31, 2014

This hotel was terrific for weekend stay in mid-town. Dennis at the front desk was most accommodating and we had a quiet room on a high floor in the back of the building. The staff provided a complimentary bottle of wine as it was my wife's birthday. Loved the shower and deep bathtub. All the staff was great and we would certainly come back again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Jim Boston M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
Level 6 Contributor
131 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed March 31, 2014

We were in NYC to celebrate our daughter's 21st birthday. My son and his wife were also joining us and I wanted a "reasonable" but nice hotel. Well, compared to the Times Square area, not only was this a bargain, but such a great hotel. I would rank it one of the best I have stayed in. HUGE room, HUGe bath, the brightest hotel room and wonderful staff. And an important feature at least for my family- many, many electrical outlets to use and even a charging station for phones, computers, etc. My daughter didn't have any trouble using the internet, so I think it was working fine.

I guess to rate 5 stars there should be no negatives, but for me it was in NYC almost perfect. The only thing I thought was negative, was that the shower head leaked to the side, so water was on the floor after our shower and I would say that eventually this is more of a problem for the hotel. The bathrooms were beautifully tiled and thought out; a drawer where I could put my toiletries.

I apologized to my daughter for not being in Times Square and she said, this location is so much nicer. We arrived via Grand Central and we could walk up to the hotel from the station in no more than 5 minutes.

I mistakenly made reservations for dinner for the wrong night and the desk went above and beyond to get us reservations in a very nice restaurant very quickly.

I guess there could be a restaurant, but really in NYC, that isn't important to me. I will return unless the rates get exhorbitant.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cathycnh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 26, 2014 via mobile

Stayed here for 7 nights start of March 2014 staff went out there way at all times to make sure our stay was perfect, big thank you to Angie who I liaised with to organise a surprise for my partners 30th birthday, they decorated the room filed with balloons, cake, champagne, flowers. Room cleaned daily and products in shower room replenished daily
New York best city in the world

Stayed March 2014, traveled as a couple
Helpful?
2 Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California
Level 3 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 23, 2014

The hotel has a great location, but I'm probably being kind giving this hotel an average rating.It has serious security. plumbing and staffing problems. Most rooms do not have security locks and hotel personnel do not wear uniforms so when young men knock on your door unexpectedly, there is no way to know if they are there for a purpose. We had to change rooms twice. The first room we were shown did not have a safety lock. The second did, but it had no storage -- not one drawer deeper than 2 or 3 inches -- and the shelf in the closet was covered with fallen plaster; someone had drilled holes in the wall and not finished the job. There was a desk, but it had no lamp or overhead light, so it was useless. When the toilet stopped working, we were moved to a big suite, but that toilet had problems too, which they were able to fix. When each toilet failed, we called for help. The first time, no one ever answered and the second time, someone answered on the 15th ring. During our whole stay, there was someone to open the door on only two occasions. When we checked out, only one person was working so she had to check us out, hail a taxi and hold the door open for us. Also, the windows are of very poor quality. You can feel the cold air rushing in. By the way, the hotel gets a very young clientele and perhaps the average reviewer has little hotel experience. We will not be staying here again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Irvinereviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris S, Guest Relations Manager at The Tuscany - A St Giles Signature Hotel, responded to this review, March 26, 2014
Dear Irvinereviewer,

Thank you for sharing your recent experience at The Tuscany. We are so sorry to hear that your visit did not meet your expectations, and we sincerely appreciate that you took the time to share your concerns—we are always looking for opportunities to improve the guest experience. Our management team takes the safety and security of our guests very seriously, and we are auditing our rooms to ensure that security latches are available and operational in all of our guest rooms. We regret that the plumbing did not seem to cooperate at all during your stay, and our engineering team is on the case. And regarding the staffing issues you mentioned, our front office team is working to ensure that our warm, personal service is consistently there for each and every guest. I would like to speak with you personally regarding your visit. Should you feel so inclined, please feel free to reach out to me at chriss@stgilesnewyork.com or by calling 212.592.8877. We hope to have another opportunity to show you a true St Giles experience.

Warm Regards,

Chris Swaim
Director of Guest Services
@StGilesTuscany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 22, 2014 via mobile

Room was very big and clean . Area is in Murray hill which is super quiet . Only downside is there no room service .
Otherwise everything was cute. Huge bathtub and big bathroom
Would definitely go back for another night away . Can't wait for Beers and Buns to open

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Faith W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris S, Guest Relations Manager at The Tuscany - A St Giles Signature Hotel, responded to this review, March 26, 2014
Dear Faith W,

Thank you so much for sharing your recent experience at The Tuscany! We are so glad that you enjoyed our spacious, modern rooms, and especially that you enjoyed one of our rooms with a deep soaking bathtub. We’re sorry to hear that there may have been confusion about room service—we do offer in room dining daily from 7am to 11am and again from 5pm to 11pm currently! We’ll be sure to check and make sure that our menus are in every room. Please do come back and visit us again soon. Beer & Buns is now open from 11:30 to 3:30pm for lunch every day, so there’s a great opportunity to try our international slider menu or go for the now-famous Indulgence Burger! We look forward to welcoming you back to The Tuscany.

Warm Regards,

Chris Swaim
Director of Guest Services
@StGilesTuscany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Tuscany - A St Giles Signature Hotel

Property: The Tuscany - A St Giles Signature Hotel
Address: 120 East 39th Street, New York City, NY 10016-0906
Location: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#43 Business Hotel in New York City
#64 Romantic Hotel in New York City
#72 Family Hotel in New York City
#75 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Tuscany - A St Giles Signature Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
The Tuscany - A St Giles Signature Hotel- emerged from a multi-million dollar renovation in 2013 as New York's latest luxury destination. The Tuscany's 124 rooms are amongst the most spacious accommodations you will find in Manhattan. Fabulous features include: hardwood entryways in all rooms, corner studios with an abundance of natural light and multiple suites with signature views of the Chrysler and Empire State Buildings. The plush decor creates warmth and invokes classic New York paired with modern amenities, including Molton Brown bath products, complimentary WiFi and rainforest showerheads in glass-enclosed showers. The Tuscany also boasts an in-house fitness center that features state-of-the-art exercise equipment. Open 24 hours a day for your convenience. Reserve today and rediscover New York City luxury at The Tuscany. ... more   less 
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Also Known As:
St. Giles - The Tuscany New York Hotel New York City
w New York City
w Hotels The Tuscany

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