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“Thoroughly Enjoyed Our Stay”

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The Tuscany - A St Giles Signature Hotel
Ranked #93 of 471 Hotels in New York City
Certificate of Excellence
Reviewed August 8, 2013

Without a promotion from a travel e-mail service for last minute reservations, I would not have become acquainted with this delightful boutique hotel. It was practically within sight of Grand Central Station, an easy walk to Herald Square, Bryant Park and even the Theater District. Everything about our time there felt comfortable. The lobby and the consistently friendly front desk staff, our studio room with a vivid view of the Chrysler Building, a well appointed fitness center and the small unpretentious bar at which we could unwind after much walking. All is scaled down without being no-frills. While there is no restaurant on site, there were 2 diners within a block for an ample breakfast.
The sleep quality of the queen bed was matched by the foot comfort of the ultra soft carpet. There was a deep walk in closet, a very good sized bathroom with an enormous shower. The amenities are name brand, the huge tv screen hung for easy viewing from the bed and even the ironing board devoid of the loud squeak that often accompanies unfolding hotel room offerings.
There is fruit enhanced water available in the lobby and there are often casually dressed doormen there to greet you. All in all, The Tuscany felt like an oasis from the energy and activity of our days in Manhattan. I applaud all the employees we encountered for the roles they played in making it feel that way.

  • Stayed: August 2013, traveled as a couple
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2  Thank upthehudson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris S, Guest Relations Manager at The Tuscany - A St Giles Signature Hotel, responded to this reviewResponded August 12, 2013

Dear upthehudson,

Wow, what a wonderful review of your recent stay at The Tuscany! We are absolutely delighted that you so thoroughly enjoyed your visit, and I will be sharing your kind words will our entire staff, from our housekeeping associates to our front office and guest service staff. Please do come back and visit us again soon.

Should you have the opportunity to visit NYC again, it would be our pleasure to arrange your stay personally. For the best favorable rates, simply email our Director of Reservations at christopherj@stgilesnewyork.com, call one of our accommodations specialists at 888.406.8588 or use the special promo code THANKS when booking on our website.

Thank you so much, and we look forward to welcoming you back to The Tuscany!

Warm Regards,
Chris Swaim
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,412 - 1,418 of 1,936 reviews

Reviewed August 8, 2013 via mobile

The rooms in The Tuscany are huge compared to most NYC boutique hotels. It is now my most favorite hotel in the city. My only complaint would be the lack of room service, but they are supposed to be getting it with the next few weeks.

  • Stayed: August 2013
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2  Thank arh6152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris S, Guest Relations Manager at The Tuscany - A St Giles Signature Hotel, responded to this reviewResponded August 12, 2013

Dear arh6152,

Thank you so much for sharing your recent experience at The Tuscany! We think our spacious, comfortable rooms are a marvelous addition to the Murray Hill neighborhood, and we’re glad you enjoyed your visit with us. Room service is indeed in the works, and we’ll be sure to announce here on TripAdvisor once we officially launch the new menu.

Should you have the opportunity to visit NYC again, it would be our pleasure to arrange your stay personally. For the best favorable rates, simply email our Director of Reservations at christopherj@stgilesnewyork.com, call one of our accommodations specialists at 888.406.8588 or use the special promo code THANKS when booking on our website.

Thank you so much, and we look forward to welcoming you back to The Tuscany!

Warm Regards,
Chris Swaim
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2013

We had the most wonderful stay at The Tuscany and will recommend the hotel to all our friends... It will always be our first choice of hotel in NYC! The staff were so friendly, welcoming, and just a pleasure to chat to. The atmosphere is relaxed, but chic at the same time. Everything is spotlessly clean, we had a great room and overall just an incredible hotel. I hope the owners and staff see our review, as its a special place and much to be proud of. Well done!

Room Tip: I d imagine all rooms would be great.
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  • Stayed: July 2013, traveled with friends
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2  Thank foreverfreinds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris S, Guest Relations Manager at The Tuscany - A St Giles Signature Hotel, responded to this reviewResponded August 12, 2013

Dear foreverfriends,

What a delight it was to read your review of your recent stay at The Tuscany! I will be sure to share your review with the ownership and our amazing staff—they are our best asset, and it is wonderful to hear that you were provided such great service. We are honored to be your first choice in NYC, and we hope to see you again soon!

And should you have the opportunity to visit NYC again, it would be our pleasure to arrange your stay personally. For the best favorable rates, simply email our Director of Reservations at christopherj@stgilesnewyork.com, call one of our accommodations specialists at 888.406.8588 or use the special promo code THANKS when booking on our website.

Thank you so much, and we look forward to welcoming you back to The Tuscany!

Warm Regards,
Chris Swaim
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

Excellent service, great staff. Only one elevator in service, but I'm sure you've rectified that. Looking forward to my next visit August 27th.
Making reservations is quick and easy. Rooms are spacious and clean. Linens are great. Will see you again soon.

Room Tip: Didn't use pool or spa.
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  • Stayed: July 2013, traveled on business
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Review collected in partnership with this hotel
2  Thank nmfryman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris S, Guest Relations Manager at The Tuscany - A St Giles Signature Hotel, responded to this reviewResponded August 12, 2013

Dear nmfryman,

Thank you so much for sharing your review of The Tuscany! Service is our first priority, and it is always a pleasure to learn when we are succeeding—I will be sure to share your kind words with our front office staff. Thank you also for your patience while one of our elevators was down. Both elevators are back in service, and we are working to complete maintenance on them while causing the least possible inconvenience to guests.

Should you have any questions or if we can be of assistance in any way prior to your next visit, please do not hesitate to contact me personally at chriss@stgilesnewyork.com or by calling 212.592.8877.

We look forward to welcoming you back to The Tuscany very soon!

Warm Regards,

Chris Swaim
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2013

We recently stayed at The Tuscany in NYC. It was great! All the staff, including Shane and Orlando, were very helpful and friendly. We booked a Deluxe room and it was very spacious, well furnished with a separate bathroom, and walk in robe. Just like the photos! The location was around the corner from Grand Central station, the Chrysler and Empire State buildings, and easy walking to Fifth, Madison, Central Park and Times Square. Great value and quality. We will definitely stay here again.

  • Stayed: July 2013, traveled as a couple
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2  Thank 891Ruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris S, Guest Relations Manager at The Tuscany - A St Giles Signature Hotel, responded to this reviewResponded August 12, 2013

Dear 891Ruth,

What a lovely review of your recent stay at The Tuscany! We love it when our associates leave a great impression, and I will be sure to share your kind words with Orlando, Shane and their colleagues. How wonderful to hear that you enjoyed our spacious, comfortable rooms and prime location here in Murray Hill. Please do come back and visit us again soon!

And should you have the opportunity to visit NYC again, it would be our pleasure to arrange your stay personally. For the best favorable rates, simply email our Director of Reservations at christopherj@stgilesnewyork.com, call one of our accommodations specialists at 888.406.8588 or use the special promo code THANKS when booking on our website.

Thank you so much, and we look forward to welcoming you back to The Tuscany!

Warm Regards,

Chris Swaim
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2013

My husband and I stayed for 8 nights on our first visit to NYC and our stay at The Tuscany was wonderful! The staff are all friendly and helpful. The hotel is beautifully decorated (first impressions are great) and meticulously clean. We received complimentary drinks vouchers when checking in and loved the cool vibe of the bar which is transformed at night. Our room was an Executive corner room and was large and spacious and had a fantastic view of the Chrysler building. There was a walk in closet and a good sized bathroom as well as a comfortable seating area. The bed was extremely comfortable and we had a great nights sleep each night. The room was cleaned to a high standard every day. The hotel is situated in a lovely quiet neighbourhood and in a great central location. We did not have breakfast in the hotel but found a great diner 'Scotty's' literally a minutes walk round the corner! We certainly hope to return to New York in the future and would definitely stay at this hotel again as it helped to make our trip!

  • Stayed: July 2013, traveled as a couple
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2  Thank CDK01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris S, Guest Relations Manager at The Tuscany - A St Giles Signature Hotel, responded to this reviewResponded August 12, 2013

Dear CDK01,

Thank you so much for sharing your recent experience at The Tuscany! We are delighted to hear that your first impression of the Corner Studio was so great, and that you enjoyed such a restful night’s sleep on our comfortable beds. We think Murray Hill offers a real New York neighborhood feel, while still being within walking distance of everything, and we are so glad you took advantage. Please do come back and visit us again soon!

And should you have the opportunity to visit NYC again, it would be our pleasure to arrange your stay personally. For the best favorable rates, simply email our Director of Reservations at christopherj@stgilesnewyork.com, call one of our accommodations specialists at 888.406.8588 or use the special promo code THANKS when booking on our website.

We look forward to welcoming you back to The Tuscany!

Warm Regards,

Chris Swaim
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2013

Rooms were nice and location excellent. Most impressive was front desk and entry service and hospitality which was best I've had in NYC. Need to offer better value for breakfast and upgrade elevators. Had a very pleasant stay

Stayed: July 2013, traveled as a couple
Thank RodC536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris S, Guest Relations Manager at The Tuscany - A St Giles Signature Hotel, responded to this reviewResponded August 6, 2013

Dear Rod C,

Thank you for sharing your recent experience at The Tuscany! I will be so delighted to share your kind words with our entire front office team. We love it when our associates leave a great impression, and we agree that they are among the best in NYC. Thank you also for you feedback regarding breakfast and our elevator service—I am happy to report that we are working to ensure that both of those areas match the service and experience we provide in other areas of the hotel. Please come back to visit us again soon—we hope to be able to make your second visit even better than the first!

Warm Regards,

Chris Swaim
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Tuscany - A St Giles Signature Hotel

Address: 120 East 39th Street, New York City, NY 10016-0906
Location: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#43 Business Hotel in New York City
#43 Best Value Hotel in New York City
#50 Family Hotel in New York City
#64 Romantic Hotel in New York City
#76 Luxury Hotel in New York City
Price Range: $154 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Tuscany - A St Giles Signature Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
The Tuscany - A St Giles Signature Hotel- emerged from a multi-million dollar renovation in 2013 as New York's latest luxury destination. The Tuscany's 124 rooms are amongst the most spacious accommodations you will find in Manhattan. Fabulous features include: hardwood entryways in all rooms, corner studios with an abundance of natural light and multiple suites with signature views of the Chrysler and Empire State Buildings. The plush decor creates warmth and invokes classic New York paired with modern amenities, including Molton Brown bath products, complimentary WiFi and rainforest showerheads in glass-enclosed showers. The Tuscany also boasts an in-house fitness center that features state-of-the-art exercise equipment. Open 24 hours a day for your convenience. Reserve today and rediscover New York City luxury at The Tuscany. ... more   less 
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Also Known As:
St. Giles - The Tuscany New York Hotel New York City
w New York City
w Hotels The Tuscany

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