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“Scary! Scary! Scary!”
Review of Hotel Carter

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Hotel Carter
Ranked #420 of 473 Hotels in New York City
Reviewed January 7, 2014

Stayed in this hotel for two nights in early December 2013.
Bathroom was moldy. Sink & toilet plumbing pipes exposed and wiggling in the wall. No hot water. Crusty dirt in the corners, as well a pile of hair.
Made sure to wear sock/shoes at all times as carpet was filthy. Blankets were stiff and not soft. Sheets appeared clean (Thank God). Paint peeling off the walls, fire escape window painted shut. Lamp did not work. TV did not work. All these things are cosmetic and could be fixed with a little effort.
Fights broke out in the hallways twice in the night. Heard police voices after 2nd one.
Lobby filled with sketchy people. Hotel desk staff barricaded behind counter was very unfriendly and unhelpful. Made it seem as if it was an imposition to them to ask any questions. The only reason I stayed a second night was because I was so unfamiliar with the city and had no place else to go. Will never return here and am happy to leave my review.

Room Tip: Don't choose this hotel!
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  • Stayed: December 2013, traveled solo
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4  Thank Cgrsar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this reviewResponded January 16, 2014

Your kind comments are most welcome. We are indeed working hard on enhancements to our property - and we look forward to wowing you next time you honor us with a visit. Kind regards

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385 - 391 of 4,296 reviews

Reviewed January 6, 2014

This hotel is excellent it's clean and location is 2nd to none. The staff are pleasant and always happy to help. Don't expect to turn up to this hotel having paid primani and expect Armani.......but this hotel is fab I would choose this hotel every time.....it's New York you just need a clean bed.......well this is your place to choose !!!!!

Stayed: December 2013, traveled with family
1  Thank beverleyrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this reviewResponded January 16, 2014

Thank you for your feedback. We strive to provide the best service experience and it is great to read from our guest. We look forward to your return trip to NYC and of course be our guest again
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Reviewed January 5, 2014

After reading some less than flattering reviews of the Hotel Carter, I must say I was a little nervous of what to expect. Forget all the bad reviews, this hotel rocks! I shared a twin room (one double bed) with my best friend for 2 weeks in December 2013. Yes, the room was small and the bathroom was too, but we had hot water every day and the bed was comfy. Location was fantastic - you're right in Times Square! Our heating was perfect and rooms were cleaned every second day - but we had access to fresh towels whenever we wanted. Service was great and everyone was friendly and helpful. Wifi was available at a reasonable price, I paid $50 for 10 days access to wifi. I would recommend this hotel to anyone who wants to be amongst it all in NYC! Whatever bad reviews you've read, I wouldn't worry about - the place has clearly been improved.

  • Stayed: December 2013, traveled with friends
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2  Thank CD1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this reviewResponded January 16, 2014

Thank you for your feedback. We strive to provide the best service experience and it is great to read from our guest. We look forward to your return trip to NYC and of course be our guest again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

Hotel was right at Times Square so that was great. Room was super small. The pipes were leaking and they were covered with plastic bags. I turned on the tap in the sink and it was obviously blocked the water took forever to go down. Towels were thin and old and threads were all sticking out from them. There was no ice machine in the bulding. No frdige/microwave. No cups. The doors had paint coming off from them. Cracks all over the walls and the room was just very very worn out. The only thing good was the location. Heater did not work. Had a/c only in the room.

  • Stayed: January 2014, traveled as a couple
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2  Thank Kppk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this reviewResponded January 16, 2014

Thank you for taking the time to describe your recent experience at Hotel Carter. I apologize that the accommodations were not up to standard. Thank you again

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Reviewed January 4, 2014

Top location! Five minute walk to Times Square and subway station! Interior of room needed a facelift badly but everything was clean, we had lots of space and nice beds. Shower and toilet were ok. Lucky Star Cafe next to the hotel entrance was a nice suprise! Have fun!

  • Stayed: June 2013, traveled as a couple
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2  Thank Gerrit V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this reviewResponded January 16, 2014

Thank you for taking the time to post your positive comments and share some great information with others. We look forward to your return trip to NY.
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Reviewed January 3, 2014 via mobile

I stayed in Hotel Carter for 5 nights ending 31st December. I do not understand the bad reviews it gets on here. Yeah the rooms are small and a little old fashioned but they are clean. The location is amazing literally on Times Square, near the main subway to get you anywhere in New York. I stayed in room 2120 it had the best shower I've ever been in! Now please ignore the bad reviews about the staff as they are all fantastic has bit one bad experience. They are all well mannered, approachable and helpful even when the queues at reception are long they always have a smile for you. Thanks Hotel Carter for a fantastic stay ... I've promised to come back when my daughter qualifies as a nurse and il be booking in here for sure! Please feel free to message me any questions

  • Stayed: December 2013
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Thank Angsland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this reviewResponded January 16, 2014

Thank you for your kind words, particularly about the Hotel Carter Team. We take great pride in our people and feel strongly they are, hands down, our biggest asset. Rest assured your words will be shared with them. We look forward to welcoming you back

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Reviewed January 2, 2014

cheap and great location, room was clean although quite small, but hey we were not in nyc to stay in our room so it was convenient and good value. the heat was really too high though, we had to leave the window open even though it was december.

  • Stayed: December 2013, traveled with friends
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Thank OperaG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this reviewResponded January 16, 2014

Thank you for taking the time to share your experience at Hotel Carter. I was glad to read that your stay was pleasant and met your needs without breaking the budget! Thank you again and hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Carter

Address: 250 W 43rd St, New York City, NY 10036-3970
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Airport Transportation
Hotel Style:
Ranked #420 of 473 Hotels in New York City
Price Range: $95 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Hotel Carter 1*
Number of rooms: 700
Reservation Options:
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Also Known As:
Carter Hotel Nyc
Hotel Carter New York City

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