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“Great Location, but nothing great”
Review of Hotel Carter

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Hotel Carter
Ranked #420 of 473 Hotels in New York City
Reviewed December 27, 2013

Mainly needed an over night place to stay before leaving on a cruise. Was very basic and have to say kinda dirty. The only thing modern in the room was the TV. First room they gave us was not even clean from the previous occupate. Room was very cold and no extra blankets. Glad I was only staying there less than 12 hours. The only plus was the location.

  • Stayed: December 2013, traveled with family
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1  Thank miwillia71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this reviewResponded January 2, 2014

Thank you for your kind words, particularly about the Hotel Carter Team. We take great pride in our people and feel strongly they are, hands down, our biggest asset. Rest assured your words will be shared with them. We look forward to welcoming you back

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed December 26, 2013

my husband and i had booked this hotel for Dec 9th-thru Dec 15th.. it was to be our first time to NYC, not to mention we were celebrating our 13th wedding anniversary the day we arrived. after reading some reviews here i must say i was a bit hesitant.. but after talking to Dris i was very surprised with our room and stay.
IT WAS AWESOME!! ... our room was perfect with a walk out balcony over looking the front of hotel. you could see time square from there. it was up high, and just perfect. we had a wonderful vacation in NYC, and it was all due to Dris and the wonderful staff at hotel carter.
thank you so much for our magical experience, and we are looking forward to staying with you same time next year too.. i only hope we can reserve the same room!!

Room Tip: room 1624.. it was so so perfect with that walk out balcony. and right off the elevator too
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  • Stayed: December 2013, traveled as a couple
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Thank sue g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this reviewResponded January 2, 2014

Thank you for your kind words, particularly about the Hotel Carter Team. We take great pride in our people and feel strongly they are, hands down, our biggest asset. Rest assured your words will be shared with them. We look forward to welcoming you back

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2013

It's located in the heart of time square, beside the lion king musical show. The rooms are old, but the worst is the attendance by the hotel receptionists. Regarding that everyone spend whole time out the hotel, it doesn't become important.

  • Stayed: December 2013, traveled with friends
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Thank JRBORTOLINI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this reviewResponded January 2, 2014

Your kind comments are most welcome. We are indeed working hard on enhancements to our property - and we look forward to wowing you next time you honor us with a visit. Kind regards

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Reviewed December 20, 2013 via mobile

Right next to times square and really close to 5th Ave also all main subways accessble using metro card jfk easily got to and from only negative was very noisy from the road on 42 lots of heavy truck movement and horns nearly 24 hours a day other than that cant fault it at the price £300 each for 7 nights 4 double beds for 3 of us en suite and two double a joining rooms :)

Stayed: December 2013, traveled with family
1  Thank Impaug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this reviewResponded December 24, 2013

Thank you for taking the time to post your positive comments and share some great information with others. We look forward to your return trip to NY.

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Reviewed December 19, 2013

i stayed at hotel carter on December 14th to the 15th after reading all the horrible reviews. well i must say it was terrible. the room was dirty with trash and other peoples dirty socks on the window sill. both beds had no comforter or blanket. one bed had no fitted sheet. the lamp didn't work . the icing on the cake was a bug i found on my boot when we were getting ready to leave. i then went to the front desk and spoke to Vicki who was very rude and disrespectful and thought it was funny to find trash and a bug in the room. 2 days later i spoke to Erwin the general manager of the hotel and he told me that customer service is very low on the priority list. The whole experience was horrible and i urge anyone to pay more money and stay else where

Room Tip: rooms face each other the view was terrble
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  • Stayed: December 2013, traveled with family
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2  Thank Asalemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this reviewResponded December 26, 2013

Your kind comments are most welcome. We are indeed working hard on enhancements to our property - and we look forward to wowing you next time you honor us with a visit. Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

this Hotel is older but if you are looking for a reasonable place to lay your head, this is good. It was clean, rooms are small but the location is 1/2 block from Times Square and parking is right next door.
I will stay again, just keep in mind that your bed choices are limite dto double and two doubles. This is due to the age of hotel and size of the rooms. We sent the day out and about and were only there to sleep and shower. Can't beat the price.
Also the pizza place across the street was very good for a late night slice.

  • Stayed: December 2013, traveled as a couple
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1  Thank amishboatdrinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this reviewResponded December 24, 2013

Your kind comments are most welcome. We are indeed working hard on enhancements to our property - and we look forward to wowing you next time you honor us with a visit. Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

Perfectly located, my boyfriend and I were able to do all of what we wanted - see Christmas decorations and do some shopping! We got to the hotel at around 10:30 on Sunday and went to see if we could check in early, they were able to get us a room for 1pm which wasnt too bad. We stayd in room 1935; was small but in a cozy way and clean which is all we wanted/needed! As we were checking in a girl was complaining that she tried to shower and barely had any hot water but we did not have that problem at all! Water was actually very hot! There was no hair dryer in the room but I bring my own anyways. We did bring our blankets because of reviews that we had read about blankets being dirty but did not need our blankets at all. Overall, we went to the hotel thinking it was going to be horrible and were pleased when we found out the opposite. Can't wait to go back!

  • Stayed: December 2013, traveled as a couple
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Thank Keri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this reviewResponded December 24, 2013

Thank you for your feedback. We strive to provide the best service experience and it is great to read from our guest. We look forward to your return trip to NYC and of course be our guest again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Carter

Address: 250 W 43rd St, New York City, NY 10036-3970
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Airport Transportation
Hotel Style:
Ranked #420 of 473 Hotels in New York City
Price Range: $95 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Hotel Carter 1*
Number of rooms: 700
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Also Known As:
Carter Hotel Nyc
Hotel Carter New York City

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