We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Spider beetle”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Carlyle, A Rosewood Hotel
Ranked #255 of 467 Hotels in New York City
Certificate of Excellence
Glen Ellen, California
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Spider beetle”
Reviewed February 18, 2011

Beware the spider beetles in your bed at the Caryle. They look like bed bugs and they do bite. The one I found was examined by a "professional" and declared not bed bug. Took four days to be identified as said beetle, after repeated requests for information. 10 bites on torso and thigh.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank shein_deborah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlyleNewYork, General Manager at The Carlyle, A Rosewood Hotel, responded to this review, March 1, 2011
Dear Valued Guest,

I remember your stay here and our conversation we had one morning in our lobby. Please allow me to extend my sincere apologies for the interruption you experienced during your stay. As you confirmed, the insect was verified by a pest control professional as a beetle. We apologize for the delay in obtaining the verification of the insect type from the pest control company and have personally requested that, in the future, they will respond to us within 24 hours of the service call.

Our goal is to provide you with exceptional service and to ensure each and every one of your stays with us is a most pleasant and memorable one. I regret we were not able to uphold that goal on this occasion as this particular issue is something we treat very seriously. We hope you are feeling better and we wish to thank you for your understanding in this matter.

Sincerely yours,

Erich Steinbock
Managing Director


We look forward to welcoming you back to The Carlyle in the not too distant future. In the meantime, if I may be of the slightest assistance to you in any way, please do not hesitate to contact me directly at (212) 570-7100.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

774 reviews from our community

Traveler rating
    483
    140
    74
    41
    36
See reviews for
172
278
57
132
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
New York
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 22, 2011

spent a winter's evening at The Carlyle...dinner at Cafe Carlyle, cabaret show and overnight accomodation...using major credit card reservation service, had early check in, late check out, spa credit and breakfast....caliber of service was outstanding from start to finish...hefty price tag but generally worth it....gorgeous room, fabulous table for dinner, incredible performance by cabaret singer, outstanding service from start to finish
one hitch: as hotel guest, surprised that we were hit up for 15.00/pp cover charge while standing at bar waiting for table (jazz trio on break) and were, subsequently, charged 30.00/pp to sit at table for 2nd round of drinks (this time, the trio performed)...our cover charge was greater than cost of drinks, as only 2 out of 4 had 2nd round.... ordered/picked up drinks at bar ourselves - no table service other than the bill being delivered to our table, with the added cover charge...just wasn't right...could understand if you were not hotel guest and stopping in for drinks...but, seemed excessive and definitely soured the feel of evening
if you are looking for a special place for special evening, the Carlyle can be the place - just make sure you've got deep pockets...
FYI: simple breakfast for two exceeded $85 -

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CCfield1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, United Kingdom
Level 6 Contributor
102 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed January 3, 2011

We spent 3 nights at this wonderful, unique, small but beautifully run hotel.
The service was exemplary.
The staff were courteous, attentive and friendly.
Nothing was too much trouble.
Old fashioned style (if only other hotels would copy this).
The lift attendants wore white gloves
The flower arrangements were superp.
The restaurants were fabulous,
The bar was atmospheric with a great pianist.
We experienced an utterly pleasurable stay.

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank madeleine_rijndorp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 3 Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 5, 2010

Quite simply, there isn't a better hotel in New York if you're looking for old-world elegance and charm.

The rooms are spacious and adorned with elegance. The beds are top-notch with some of the finest quality linens I have slept on at a hotel. The bathroom showers are fantastic with massive tubs for those who like to soak. The TV is the "real thing"--meaning you get a cable box with full Time-Warner cable, not 15 pre-determined stations.

The restaurant has some of the best dover sole anywhere in New York and you should check out the Cafe Carlyle on Monday's to hear Woody Allen play the clarinet.

All in all, this hotel is fantastic. Keep in mind that it is certainly not "cheap." I would not classify it as a "value" establishment. But you don't only pay for a great room, you never know who you'll spot in the lobby or elevator!

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Finny52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 15, 2010

We had a wonderfule experience from the moment we checked in until we checked out.
The room was ver spacious and clean. Filled with Kiehl products. Our tub/shower seemed a littl tires and the bed was very firm, not the kind you fall into and dont want to leave. Other than that, no complaints at all. We were upgraded to a higher floor, and our room had beautiful views and truly was spacious, with a very large walk in closet and main area. We were celebrating a special occasion, and they had a sepcial dessert in the room waiting for us which was a nice touch. We had drinks downstairs before heading out for sinner. We truly could have stayed their all night...what a true New York experience. We had massages at their spa, which was great, the changing rooms were nothing special, but the treatment rooms were lovely. We had brunch the following day and the service, food and ambience was top notch. They certainly made sure our weekend was so special!

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelNY_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 24, 2010

Charming rooms. A litle old but well kept. Impeccable service and staff. Overnight laundry. Excellent restaurants. Close to central park. Greatvfor business travel.

  • Stayed October 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Felix_lechat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 5 Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 14, 2010

The hotel is run in the old traditions - there are elevator operators even though the elevators have buttons - they tend to not have enough operators at peak times resulting in longer waits which I found unacceptable - the elevator operator is a nice touch, but not when it means waiting in the lobby for a long time just to get an elevator car.

Room service is reasonable in this hotel though we found that the requests made were not handled correctly - however, we did not tell them of the mistakes so they had no opportunity to correct the mistakes.

While we were there someone left a package on the street about a block away. The police shut the street down to investigate - not an uncommon reaction in NYC today. The hotel management was good enough to find out what was causing the commotion so we could adjust our plans.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PRCOX1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlyleNewYork, General Manager at The Carlyle, A Rosewood Hotel, responded to this review, October 15, 2010
Thank you for choosing The Carlyle, A Rosewood Hotel. It was a pleasure having you with us during your recent visit to New York City in September.

I would like to extend my sincere apologies for the lapse of service you experienced during your visit. I understand that several of your requests to Room Service were not handled correctly and that you experienced numerous delays with the service of our elevators. I have addressed your comments with our management team and can assure you we will take steps to prevent this from happening again.

Our goal is to provide you with exceptional service and to ensure that each and every one of your stays with us is a most pleasant and memorable one. I regret we were not able to uphold that goal on this occasion. By reporting to us the issues you experienced during your stay, you have aided us in enhancing the well-established reputation that The Carlyle, A Rosewood Hotel strives so diligently to uphold.

We hope to welcome you back to The Carlyle in the not too distant future. In the meantime, if I may be of the slightest assistance to you in any way, please do not hesitate to contact me directly at (212) 570.7100.

Respectfully yours,

Erich Steinbock
Managing Director of The Carlyle, A Rosewood Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Upper East Side
The Surrey
The Surrey
#81 of 467 in New York City
1,847 reviews
Upper East Side
Lowell Hotel
Lowell Hotel
#192 of 467 in New York City
296 reviews
Upper East Side
The Mark
The Mark
#27 of 467 in New York City
719 reviews
Show Prices
Show Prices
Show Prices
Midtown
Four Seasons Hotel New York
Four Seasons Hotel New York
#178 of 467 in New York City
129 reviews
TriBeCa
Greenwich Hotel
Greenwich Hotel
#85 of 467 in New York City
524 reviews
Midtown
The St. Regis New York
The St. Regis New York
#32 of 467 in New York City
692 reviews
Show Prices
Show Prices
Show Prices

Been to The Carlyle, A Rosewood Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Carlyle, A Rosewood Hotel

Property: The Carlyle, A Rosewood Hotel
Address: 35 E 76th St, New York City, NY 10021
Phone Number:
Location: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#35 Spa Hotel in New York City
#95 Romantic Hotel in New York City
#117 Family Hotel in New York City
#155 Business Hotel in New York City
#170 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Carlyle, A Rosewood Hotel 5*
Number of rooms: 193
Official Description (provided by the hotel):
Surround yourself with the elegance of the Upper East Side - from the vibrant culture and elite shopping to the oasis of understated luxury - The Carlyle has become a "home away from home" for sophisticated travelers. Offering a first-class combination of discretion and grace - the 193 rooms and suites feature elegant views of Central Park and Manhattan's skyline. Gracious and romantic formal dining awaits guests in The Carlyle Restaurant while legendary entertainers create the quintessential New York cabaret experience in the famed Café Carlyle.Step outside the elegant marble lobby and into a new level of sophistication. The Carlyle, A Rosewood Hotel is surrounded by galleries and designer boutiques on New York's posh Madison Avenue. Blocks from the Metropolitan Museum of Art, the Guggenheim, the Whitney and the Frick, the hotel is within easy reach of what is commonly referred to as "Museum Mile." ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Orbitz, Expedia, TripOnline SA, Hotwire, Cheap Tickets, Cancelon, getaroom.com and HotelQuickly so you can book your The Carlyle, A Rosewood Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Carlyle a Rosewood Hotel
The Carlyle a Rosewood Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing