A picture says a thousand words, so I’ve attached a couple to give you a sense of what $550/night (before taxes) gets you at The Carlyle. If I had seen the room photos before booking, I would have reserved elsewhere.
I was greeted by Larry at the front desk and I cannot recall a worst experience checking into any hotel. Everything started with “No” and ended with “I’m sorry m’am.” I think he is most comfortable checking in old men than he is younger women.
I tried the spa, which was fabulous, got one of the best blow dries at the salon and beautiful massages during my stay. What I did not appreciate was that my masseuse’s tip was automatically added to my bill which would be handed to me with a “I hope it’s ok I added 15% to your bill” for a massage that is already $200/hour. After the second massage I asked about this practice and was told it’s because Europeans don’t tip and this is one way to make sure they do. Wait, I am not from Europe.
One other thing I reproach the hotel is not making any distinction between guests and non-guests when it comes to the hotel bar and restaurants. There is rarely any space to sit and have a meal or a drink. So your default option is room service if you don’t feel like going out. The steak is $60 on the room service menu, with delivery charges, taxes and tips, you get a $100 steak delivered in your minuscule room, how’s that for value?
Also, there was a wedding reception the weekend I was there and the walls being paper thin, it was impossible to get any sleep before all the other guests were passed out. And that was a little after 3 a.m. Front desk could or would do nothing about it. They were actually not very receptive to hearing about it.
The positive are the location, the concierge services are impeccable (I got a table at excellent restaurants on very short notice), love the Kiehl's guest toiletries, finally, Frankie and the other lift men make up for the dated space that the elevators are.
I would not go back because I believe that at that rate, I can be much better accommodated elsewhere in NYC.
- Official Description (provided by the hotel):
- Surround yourself with the elegance of the Upper East Side - from the vibrant culture and elite shopping to the oasis of understated luxury - The Carlyle has become a "home away from home" for sophisticated travelers. Offering a first-class combination of discretion and grace - the 193 rooms and suites feature elegant views of Central Park and Manhattan's skyline. Gracious and romantic formal dining awaits guests in The Carlyle Restaurant while legendary entertainers create the quintessential New York cabaret experience in the famed Café Carlyle.Step outside the elegant marble lobby and into a new level of sophistication. The Carlyle, A Rosewood Hotel is surrounded by galleries and designer boutiques on New York's posh Madison Avenue. Blocks from the Metropolitan Museum of Art, the Guggenheim, the Whitney and the Frick, the hotel is within easy reach of what is commonly referred to as "Museum Mile." ... more less
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- Also Known As:
- Carlyle a Rosewood Hotel
- The Carlyle a Rosewood Hotel