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“Great value and location” 4 of 5 stars
Review of Heritage Hotel New York City

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Heritage Hotel New York City
Ranked #321 of 475 Hotels in New York City
Washington, DC
Level Contributor
177 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
“Great value and location”
4 of 5 stars Reviewed December 30, 2012

A block from beautiful Madison Square, Broadway and the N Line train means Chinatown, Times Square and Central Park are all within 15 minutes without changing trains... N Line also goes direct to Coney Island). A much better price than other comparable hotels we stayed at in recent years (e.g., Four Points Soho). Our room was small to be sure, but king size bed was very comfortable, lcd tv 42", room and bath were both spotless, we had a view of the Empire State Bldg, and the furniture and wallpaper seemed new. There are more than a few excellent restaurants within short walking distance, and Madison Square Park at night is wonderful. 15 minutes or less walk to Empire State Building or Times Square, straight up Broadway so you can window-shop on your way, passing Manhattan Mall, Macy's and Lord and Taylor, as well as countless discount souvenier shops. One block to Eataly, a great Italian food court for lunch. About ten blocks to Penn Station. Service was friendly and the free breakfast, while nothing special, was bountiful, offering a lot of variety. Concierge is weak, looking for the upsell instead of offering insider tips, but the front desk personnel were all great. Considering the price and location, I want to give this place five stars but our room was too small and concierge not helpful even compared to my own knowledge just from reading TripAdvisor forum and Fodor's ahead of time.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank IntrepidFromDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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645 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Philadelphia, Pennsylvania, United States
1 review
3 of 5 stars Reviewed December 26, 2012

suppose to be a christmas vacation for my children and they put us in a room with twin beds one was higher than the other and they heat our room with a window air conditianer,the concier could not give me info on different place i wanted to go but the black guy in the breakfast room help me out alot

Room Tip: check room before checking in calling would not help cause u will get the wronge info
See more room tips
  • Stayed December 2012, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank A True C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
91 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed December 9, 2012

It always amazes me how different the professional pictures look than my experience in the hotel itself. I did not think it was a good hotel to stay in and I would not stay here again. The room and the bathroom were very small. The staff was not particularly friendly. It was a hotel that young backpackers might stay in. If you are looking for comfort or for an extended stay, I would not stay here. If you have a car, you will have to walk 2 blocks to the garage to park it yourself.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank SouthCalgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Marlton, NJ
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 4, 2012

I had to spend a night in Manhattan for business purposes and was thrilled to find this little gem! Althought it was $299 for the night, I realize that is quite reasonable for Manhattan. While it is an older building, the room was clearly well-cared for ... and absolutely huge for NYC (with a sitting couch, flat screen tv, desk, and adequate bathroom). I was quite impressed and would not hesitate to stay there again should I be in the neighborhood.

Room Tip: Room 906 was clean, well-appointed, spacious, and quiet.
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MB_SouthJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 21, 2012

I stayed here for 4 nights and it was a really nice stay,the location is excellent and the rooms were tidy and the bathroom was a decent size. The service was good and also the breakfast was nice! Nothing to complain about! Would recommend it to anyone who wants to go to new york for a few days as the price is very resonable!

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Justin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 19, 2012

I stayed at this hotel last week for 5 nights, the rooms are not great and the bathroom is small, however it is a good hotel to stay at for a couple of nights as it is cheap and is in a good locations, for example, walking distance to many attractions in NYC, if you are looking for a cheap couple of days in NYC this is a good hotel to stay at.

Room Tip: All rooms are the same
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank katy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
68 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed November 11, 2012

The rooms are very basic and very small. To think some of the rooms can hold 4 or 6 people is mad. The bathroom is really, really small as well, plus the toilets have a tendency to clog up very easily. There is also no view from any of the rooms, apart from a few on the top floor.
However, there are a few plus points to this hotel. The rooms have a safe, which is handy. Also, it's situated in a good location- near a subway station and many landmarks.
I stayed here during hurricane Sandy, and all the power and water went. This was ok for someone on the 5th floor, but any more than that, and it was hard work up and down the stairs! The hotel managed the situation very well, but I moved to another hotel due to there being no water for several days.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank tromanCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heritage Hotel New York City

Property: Heritage Hotel New York City
Address: 18 W 25th St, at 5th Avenue, New York City, NY 10010-2703 (Formerly Comfort Inn Chelsea)
Location: United States > New York > New York City > Flatiron District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #321 of 475 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Heritage Hotel New York City 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Moderately priced, centrally located hotel in the heart of Manhattan, Chelsea district - 10 minute walk to Empire State Building and located close to almost all major subways. ... more   less 
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Also Known As:
Comfort Inn Chelsea Hotel New York City
Chelsea Comfort Inn
Comfort Inn Chelsea Nyc
Comfort Inn Chelsea New York City
Comfort Inn New York City
New York City Comfort Inn

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