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“Hotel Belleclaire needs maintenance and updating”
Review of Hotel Belleclaire

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Hotel Belleclaire
Ranked #231 of 473 Hotels in New York City
Certificate of Excellence
Reviewed November 9, 2013

We stayed at Hotel Belleclaire and were very disappointed. First, the lobby floor mosaic tile was chipped badly and looked like it had not been cleaned. We thought maybe the room would be better, but not so. Maintenance was needed. The floor was scratched and needed to be replaced. The room was very small, even by NYC standards. The staff was friendly and helpful, but that did not offset our disappointment with the room. We will not stay here again.

Stayed: November 2013, traveled as a couple
Thank DanandJanC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna N, Sales and Marketing Coordinator at Hotel Belleclaire, responded to this reviewResponded November 14, 2013

Dear DanandJanC,

Thank you for writing a review about the Hotel Belleclaire. Your feedback is essential to our success! We are happy with your comments regarding Front Desk and Housekeeping service. I know our staff will be equally pleased to learn of your kind remarks and recognition of their efforts and service. Regarding the mosaic tiles in the lobby. they are the original tiles from 1903. I sincerely apologize for the negative experience that you encountered during your most recent visit. Thank you for letting us know that there was an element of your stay that you found needed improvement (maintenance), and this will certainly be addressed and corrected. We hope that you could give us another opportunity in the near future.

Best Regards,

Anna Nejasmic
Sales and Marketing Coordinator
Hotel Belleclaire
212-706-4479 / salesoffice@hotelbelleclaire.com

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2,074 - 2,080 of 3,869 reviews

Reviewed November 7, 2013

We have stayed at Hotel Belleclaire four times in the past 2 years. Each stay was exceptionally satisfying. The renovations are beautiful. The rooms and bedding are CLEAN. We feel the hardwood floors and duvet covers are a healthy feature. This is our favorite Upper West Side hotel. Conveniently located near the subway. An abundance of wonderful restaurants in the surrounding neighborhood. Two blocks away from Riverside Park. Three blocks from Central Park.

  • Stayed: November 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Service
1  Thank Sowatsnu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna N, Sales and Marketing Coordinator at Hotel Belleclaire, responded to this reviewResponded November 14, 2013

Dear Sowatsnu,

Fantastic! Thank you so much for your great review! I’m delighted to read your comments regarding the nice renovations of our rooms and lobby, our cleanliness, appraisal of our team, the value, services, and I know our staff will be equally pleased to learn of your kind remarks and recognition of their efforts. I notice as well your mention about the convenient location of our Hotel Belleclaire. Is true that it’s in a perfect location, just a stone throw away from Central Park and is situated in a friendly neighborhood on the Upper West Side, where there are lots of restaurants, bars, shops and places and which is very appreciated by our guests.

We certainly look forward to welcoming you back in the near future at the Belleclaire! It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service. If we could be of any assistance in your future plans, please do not hesitate to contact our reservations department at 1-877-468-3522 or reservations@hotelbelleclaire.com.

Warm Regards,

Anna Nejasmic
Sales and Marketing Coordinator
Hotel Belleclaire
212-706-4479 / salesoffice@hotelbelleclaire.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

Hotel is in fab location in a safe feeling neighbourhood, metro a few minutes walk away, a few restaurants near by and grocery store just around the corner which is ideal for grabbing snacks/bottled water which can be stored in the small fridge in room.
The Hotel rooms could be a little cleaner and one of the rooms was to hot and air con very noisy room 331
All in all we had a pleasant stay and loved New York

  • Stayed: October 2013, traveled with family
    • Value
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Thank MATTHEWBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna N, Sales and Marketing Coordinator at Hotel Belleclaire, responded to this reviewResponded November 14, 2013

Dear MATTHEWBirmingham,

Thank you for spending five nights at Hotel Belleclaire! We love hearing that you were able to take advantage of the value and all amenities that Belleclaire has to offer. I notice as well your mention about the safe and convenient location of our Hotel Belleclaire. Is true that it’s in a perfect location, just a stone throw away from Central Park and is situated in a friendly neighborhood on the Upper West Side, where there are lots of bars, shops and places and which is very appreciated by our guests. However I am sorry that you had a less than exceptional experience and that there were a few elements of your stay (A/C, heat) that you found needed improvement, and these will certainly be addressed and corrected.

We really appreciate your business and hope to welcome you back soon. If we could be of any assistance in your future plans, please do not hesitate to contact our reservations department at 1-877-468-3522 or reservations@hotelbelleclaire.com.

Best Regards,

Anna Nejasmic
Sales and Marketing Coordinator
Hotel Belleclaire
212-706-4479 / salesoffice@hotelbelleclaire.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013

I stayed here In May and was really happy with my whole experience. I booked a double room for myself, my sister and my grandmother. The room was modern and beautifully decorated, and with two double beds too which were absolutely divine to sleep in! I've stayed in NYC quite a few times and have never seen a hotel so nice yet so reasonably priced for New York. The bathroom was not quite as beautiful as the room, but it was perfect for what you need. I also had a bath and shower. The room also had a large flat screen and an iPod speaker which is great for an hour before you go to sleep,morn whilst getting ready in the morning. The hotel also had a gym and pool, however I never availed of these but they looked great!
The hotel is just off west 77th and broadway, meaning you're on the upper west side which is really hip and filled with bars and restaurants. On this street in particular, there is 100's of upscale discount stores which is exactly what you want in New York. Loeman's is particularly great!
The nearest subway is across the road and about a 8 min ride to Times square. The area overall is lovely and across the road there is a little Italian diner called "Hollywood diner" and it's delicious. The staff are also great!

Stay here, it's everything you need for your new York holiday!

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank Holly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna N, Sales and Marketing Coordinator at Hotel Belleclaire, responded to this reviewResponded November 14, 2013

Dear Holly S,

Thank you for sharing your wonderful stay at the Hotel Belleclaire!

I’m delighted to read your comments regarding our Deluxe Double accommodations, the amenities, the cleanliness, appraisal of our team, the value, services, and I know our staff will be equally pleased to learn of your kind remarks and recognition of their efforts. As you kindly mentioned, we are situated in the heart of the Upper West Side; a magnificent, cultural and residential neighborhood that is located steps away from the subway station. Our location offers easy access to various main attractions and locations throughout NYC. We certainly look forward to welcoming you back in the near future at the Belleclaire! It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service. If we could be of any assistance in your future plans, please do not hesitate to contact our reservations department at 1-877-468-3522 or reservations@hotelbelleclaire.com

Warm Regards,

Anna Nejasmic
Sales and Marketing Coordinator
Hotel Belleclaire
212-706-4479 / salesoffice@hotelbelleclaire.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2013 via mobile

Great location, wonderful service.
Special thanks to Maria, who was ALWAYS so service minded and friendly.
The renovation is swown and rooms are comfortable.
Heard many recommendations and all were exaxt.

No doubt - strongly recommend

Stayed: October 2013, traveled with friends
1  Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna N, Sales and Marketing Coordinator at Hotel Belleclaire, responded to this reviewResponded November 4, 2013

Dear John K,

Thank you for sharing your wonderful experience at the Hotel Belleclaire! The exceptional quality of personal service and amenities are the hotel’s signature approach. We provide complimentary high speed wi-fi access, a mini refrigerator in each guest room, game room with over 10,000 arcade style games and 27-inch MAC computers, C.O. Bigelow bath amenities, and 24 hour access to the fitness center and media lounge to name a few. In addition to our newly renovated and pristine lobby and guest rooms, all bathrooms will feature newly renovated and modern floor to ceiling glass enclosed showers, tasteful espresso vanities, and a splash of white stonewash tiles.

With steps away to the subway station, our location offers easy access to various main attractions and locations throughout NYC. Take a walk through the picturesque Central Park, dine at a world class gourmet restaurant, let music fill your ears at Lincoln Center and top off the night with delicious cupcakes from Crumbs Bake Shop.

We were delighted to accommodate your reservation needs and look forward to your future stay at Hotel Belleclaire!

Warm Regards,

Anna Nejasmic
Sales and Marketing Coordinator
Hotel Belleclaire
212-706-4479 / salesoffice@hotelbelleclaire.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2013 via mobile

We were at the Belleclaire 6 days, $340 + taxes per day. We had a nice room at the 9th floor, with a very small bathroom with no window. In the room there was no boiler for a cap of coffee, which was available in the lobby, paying, of course.
Heating was centralized with no possibility of setting temperature in the room. The day of our arrival we had to ask the front desk and a person from the service came to open a valve which was not visible. He told us that for "setting" it differently we could call the service at any time - yes, you can imagine being hot at 2 am and calling the service to come to the room, remove the panel, set the valve... ridicoulous. However, making such call was not needed: in fact at times the bathroom was cold, but nothing could be done for that. Moreover, there was a discontinuous noise, even during night time, from the plumbing of the heating.
In spite of the 9th floor, the was a lot of noise from the street because of the poor quality of windows frames.
I tried to print the boarding pass at the "media center", but the printer resulted offline. I pointed that out to the front desk, but hours later it was still like that, with the printer spoiler with pending jobs. I had to go out and print it for 6 bucks.
Finally, one evening and night the wireless did not work, and the doorman who reserved a taxi did non tell me that it would have been not possible to pay with a credit card, so we had to stop at an ATM during the way to the airport.
This was not our first time in NY, but by far the worst lodging deal. Now I understand why my favourite hotel had no vacancy whereas the Belleclaire did.

  • Stayed: October 2013
    • Value
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1  Thank 57MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgeres, General Manager at Hotel Belleclaire, responded to this reviewResponded November 6, 2013

Dear 57MD,

Thank you for writing a review regarding your stay at the Hotel Belleclaire. Your feedback is essential to our success.

I apologize for the inconvenience that you experienced during your visit. I can assure you that your review has been discussed with the appropriate departments in the hotel. We will follow up with these areas of concern to make sure that they do not occur again.

Please contact me directly if you would like to discuss this matter further. I would hope that you could give us another opportunity if you plan on returning to NYC in the near future.

Sincerely,

Scott Geres
General Manager

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Reviewed November 2, 2013

The location was perfect. Very short walk to the No 1 subway line, Central Park, great restaurants. To my surprise the room was comparatively roomy given the location and price. The staff were pleasant and helpful. There were continual problems with which credit card would be used for payment but that might well have been an issue with my corporate travel agent as the hotel. My real grip was the temperature of the room. It was October, I had all the heating turned off but still the room was massively overheated. There were no effective opening windows and an incredibly noisy yet (in October!) essential air conditioner. Would not recommend this hotel in summer at all.

Stayed: October 2013, traveled on business
Thank Val S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna N, Sales and Marketing Coordinator at Hotel Belleclaire, responded to this reviewResponded November 4, 2013

Dear Val S,

Thank you for sharing the positive review! As you kindly mentioned, the exceptional quality of personal service and amenities are the hotel’s signature approach. I’m pleased to read your appraisal of our team, the comfort, and the very kind remarks and recognition of our staff’s efforts. As you kindly mentioned, we are situated in the heart of the Upper West Side; a magnificent, cultural and residential neighborhood that is located steps away from the subway station and Central Park. Our location offers easy access to various main attractions and locations throughout NYC. However I am sorry that you had a less than exceptional experience and that there were a few elements of your stay (A/C, heat) that you found needed improvement, and these will certainly be addressed and corrected. Again, we truly appreciate the positive review! We hope to see you soon!

Warm Regards,

Anna Nejasmic
Sales and Marketing Coordinator
Hotel Belleclaire
212-706-4479 / salesoffice@hotelbelleclaire.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Belleclaire

Address: 250 West 77th Street, New York City, NY 10024-6810
Phone Number:
Location: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#140 Business Hotel in New York City
#159 Romantic Hotel in New York City
Price Range: $116 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Belleclaire 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Surrounded by an eclectic array of cultural offerings, Hotel Belleclaire combines classic charm with modern conveniences in a landmark building designed by Emery Roth in 1903. Suitable for business and leisure guests, our Upper West Side hotel is ideally located near iconic New York attractions including Beacon Theatre, The American Museum of Natural History, Central Park and Lincoln Center. Additionally, the avenues surrounding the hotel contain some of the most prominent boutiques, restaurants and bars in the city. ... more   less 
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Also Known As:
Belleclaire Hotel New York City
Hotel Belleclaire New York

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