We traveled to see our daughter at Columbia university in October, and booked a room thru the university. We were given a very small but quiet room on the first floor ( the hotels second floor)that looked at a brick wall. As I was unpacking a workman appeared at the window, luckily I was not undressed, but it did startle me to see a man at the window. The hotel should at least warn guests that men may be at our window.
After unpacking we were going out to do some sightseeing, after leaving the room, my husband remembered he neglected to bring his glasses, and attempted to immediately re-enter. Our key cards did not work, we went to the front desk and were given new cards, these also did not work, an employee then went up with my husband to use his "master" key. This also did not work. They were then going to find someone to get a "hard key", we finally left handing the kettle that another employee had finally brought after several requests, (they have an in room refrigerator, but no coffee or room service until the coffee bar opens) to the front desk person attempting to enter our room and went out. My husband really didn't enjoy the museum much as he couldn't read most of it. After dinner, some 3-4 hours later, we returned, very tired after a day of air travel, and noted the kettle ( and 2 *paper* cups to use the 4 days we were at the hotel) behind the front desk. We were told the keys were now workable and accompanied by the front desk person to our room. Alas, again the keys did not work. Finally a workman came and we were able to enter. At this point my husband requested another room that we would be able to enter and exit at will. The workman said, he could fix the lock by changing the batteries!! But in the 4 hours we were gone, they did absolutely nothing to rectify the situation until our return?
We moved to a room on the floor 2, which was slightly bigger but very, very noisy. The plastic over the window (?) did little to keep out the noise. And in addition, the a/c was quite noisy. The front desk employee stated he would tell the manager about the issue, but we haven't heard anything since.
Clearly this hotel is not service oriented, no apology from anyone, including the front desk person who should have dealt with the issue immediately, no communication since.
Cons: extremely poor service, very noisy rooms, no coffee in rooms for early risers
- Official Description (provided by the hotel):
- Surrounded by an eclectic array of cultural offerings, Hotel Belleclaire combines classic charm with modern conveniences in a landmark building designed by Emery Roth in 1903. Suitable for business and leisure guests, our Upper West Side hotel is ideally located near iconic New York attractions including Beacon Theatre, The American Museum of Natural History, Central Park and Lincoln Center. Additionally, the avenues surrounding the hotel contain some of the most prominent boutiques, restaurants and bars in the city. ... more less
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- Also Known As:
- Belleclaire Hotel New York City
- Hotel Belleclaire New York