We booked a weekend for March 12 to 15th. It was our 14 year old's first time in New York. I bid on Priceline and got a good price. I called the hotel, and found though that this was only for one queen sized bed. The young lady I spoke with said that there was no problem and I could upgrade for $50 per night to get 2 doubles. This was great.
On our arrival, I found that Priceline had called the hotel, and told them I only needed one bed. The hotel reasonably enough changed it back to one queen. The unfortunate thing was that they were now sold out of rooms with two beds.
This was when I met a manager, I believe his name is Patrick (apologize if I've got it incorrect). I heard him on the telephone with Priceline, and he couldn't get an answer as to how this had happened. Obviously we were concerned.
Patrick couldn't seem to get satisfaction from Priceline, but quickly found a way to make it right. This made a tough situation quite good. We were very pleased.
Now, about the hotel. The location is about 30 paces to Broadway, Times Square, and all the shows. This is ideal for a tourist. Can't say enough.
I hadn't flown into Newark in the past, so the day before we attended, I called, and spoke to Walter, the concierge. Can't say enough good things about him. He advised us to take the Coach USA bus from the airport to the Bus Terminal, which is about a 10 minute walk to the hotel. This was $70 round trip for all three of us. Its a good saving, because a lot of the cars or shutles where tolls and tips are extra.
The hotel lobby is beautiful. It seems that several times a day they are cleaning it.
The rooms were well kept, and the beds were new I think, and very comfortable. The are small as others have written, but we weren't going to play football there anyway. The washroom was fine, and in the morning there was lots of hot water. The Bose radio, and large screen TV are nice touches.
There is a bar in the lobby, and I think my wife and I would have had a night cap there, but we were with the 14 year old on this trip, so that was not happening this time. Seemed nice enough though, and liked the music.
There is a restaurant, that seemed a little pricey to me.... $16 for coffee and pastry etc, but there is a deli next store, and a good but cheap restaurant only two doors beyond that. We like to go to different places to eat anyway.
Back to Walter, the concierge.... if you are there, take advantage of his knowledge, he'll send you to plays, and to great sights.
The whole staff treated us like we were special guests.
We will be back!
- Official Description (provided by the hotel):
- Not just a hotel, but rather a place to spend the night. That's the mantra of this fashionable midtown Manhattan hotel. Located in Times Square on West 47th Street, only steps from the Theater District, Central Park, Rockefeller Center, and Fifth Avenue, we make it easy to stay connected with the epicenter of New York City life. Overnight in fully modern guest accommodations, exquisitely appointed with designer artwork and luxury amenities. Rule the night at Maple, our sleek and sophisticated restaurant and lounge. ... more less
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- Also Known As:
- Stay New York City
- Stay Hotel New York City