The only reason we gave the hotel 3 stars and not 2, is to give Night Times Square a chance to improve their operations in the future.
Location: most of Manhattan Midtown hotels are by default within walking distance to every major point of interest. Night Times Square is, however, situated right in the midst of the noisiest and the most crowded part of Times Square, thus the noise level is an outright disadvantage.
Staff: while not encountering any major or minor problems, we felt a sheer lack of a personalized or customer-friendly approach; we have never been asked 'How can we help you to make your stay perfect.'
The elevators problem pointed out by other TripAdvisor reviewers is a serious one. First of all, there are 2 elevators, but only one is accessible via main lobby, while the other one gets you in the small hallway by the Aspen Social Club. Nowhere in the lobby we could find any signs informing the guests about the existence of a second elevator or pointing arrows towards it. Coupled with the fact that the elevators are extremely small and slow, the problem becomes a real hindrance; the waiting time is not appropriate for a decent NYC hotel.
The room size was actually quite decent. The small hallway inside the room, though not lit bright enough, adds to the overall perception of a spaciness (for a Manhattan hotel that is).
The AC generated grinding noise was arguably the worst we ever experienced in any decent hotel. Without nitpicking, we have to say it was a real bother.
Night TS was the only hotel that never provided any hotel booklet or even a list containing hotel numbers, breakfast hours, room service, etc. A few magazines was the only printed material our room contained. Unbelievable.
The flat screen TV was of a good size; the quality of broadcast was terrible. This, however, was a problem with most of the NYC hotels we ever stayed in.
Parking: next door to Aspen Social Club, affordable with a hotel's stamp. No valet service, however.
Breakfast: Aspen Social Club is not a bad choice, the prices are quite affordable; the quality and the choices are all right.
Bathroom: small but clean. The absence of the lighting above the sink makes the shaving/grooming quite challenging.
Design: unlike its parent hotel Night on 45th St., the 'boutique hotel' aspect lacks completely. The lobby features a few interesting touches here and there but the rooms look averagely dull if not drab. Apparently after The Stay became Night Times Square, no serious efforts were made to turn the place into something more unique, such as Night on 45th. Even the minibar in the room still features the old logo and lettering of the hotel's predecessor, The Stay.
Value: even with a special promotion via LivingSocial, and considering all the problems and flaws, the value wasn't enough to make our stay a great experience.
In its present shape and form, we can not recommend this hotel.
- Official Description (provided by the hotel):
- Not just a hotel, but rather a place to spend the night. That's the mantra of this fashionable midtown Manhattan hotel. Located in Times Square on West 47th Street, only steps from the Theater District, Central Park, Rockefeller Center, and Fifth Avenue, we make it easy to stay connected with the epicenter of New York City life. Overnight in fully modern guest accommodations, exquisitely appointed with designer artwork and luxury amenities. Rule the night at Maple, our sleek and sophisticated restaurant and lounge. ... more less
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- Also Known As:
- Stay New York City
- Stay Hotel New York City