We spent two nights at Stay in their Deluxe Queen Room. There are several items we can highlight as praiseworthy. The highest praise we can provide is that the location is phenomenal. Step out the door and walk less than 50 yards to Time Square. The location can't be beat. The room was clean upon our arrival. And finally, $150 per night was a great value for that location in NYC.
However, buyer beware. Our Deluxe Queen Room measured 12" X 11" (I literally measured the room). A queen bed, two end tables, a writing desk, and small fridge were packed into this space. The room was smaller than any cruise ship stateroom we've every stayed in. The bathroom was extremely small with poor lighting and no ventilation fan. My wife and I each had a small bag and literally had to stack them on the writing desk to allow room on the floor to walk.
To make matters worse, we received no maid service during the time of our stay. No clean towels, no bed being made... nothing! When we booked our stay it was to include FREE wifi in the room (a savings of $15 per day). We asked the gentleman at the front desk how to receive the FREE wifi. He said we need to complete the online form and that all charges would be deducted when we checked out. I did as instructed and requested 2 days of wifi for $30. The first night the hotel wifi was down. The second night wifi worked perfectly. Upon check out, the gal at the front desk refused to credit us the wifi charges. I had to return to the 4th floor, dig through the trash, locate my booking receipt and prove that wifi was included in the cost of the room (please note... wifi was not even working one of the nights). I was appalled by the service we received.
We would say that Stay. Hotel is a great name for this establishment. You pay to "Stay" and that's about all you get for your money.
- Official Description (provided by the hotel):
- Not just a hotel, but rather a place to spend the night. That's the mantra of this fashionable midtown Manhattan hotel. Located in Times Square on West 47th Street, only steps from the Theater District, Central Park, Rockefeller Center, and Fifth Avenue, we make it easy to stay connected with the epicenter of New York City life. Overnight in fully modern guest accommodations, exquisitely appointed with designer artwork and luxury amenities. Rule the night at Maple, our sleek and sophisticated restaurant and lounge. ... more less
- Reservation Options:
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- Also Known As:
- Stay New York City
- Stay Hotel New York City