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“Good things in small packages!” 4 of 5 stars
Review of Econo Lodge Times Square

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Econo Lodge Times Square
Ranked #258 of 475 Hotels in New York City
Certificate of Excellence
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good things in small packages!”
4 of 5 stars Reviewed April 16, 2014

Location = out of this world!
Staff = all were attentive, friendly and accomodating (esp when there was no hot water when we arrived and they paid for us to take a cab to their sister hotel a few blocks away)
Breakfast = well stocked right up until the last minute along with tea and coffee available whenever you wanted!
Hotel room = a squeeze but fresh and clean. Bed and pillows were comfortable. However, manager really needs to look into new shower heads! There must have been a water tank problem at the time as there were a few problems related to hot water and the toilet not flushing!!!!!!
Other = the free WiFi code changed day to day so you have to keep on top of this if you want to make use of it. I feel a better selection of fruit should have been on offer for breakfast but the rest the food provided was great.
My first visit to the USA and the location along with friendly staff has resulted in me considering this hotel again if I go back to NYC.

Room Tip: The higher the better, although cross your fingers that the elevator works!
See more room tips
  • Stayed April 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Veemi J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this review, April 21, 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your kind review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room’s square footage. Please be advised that we can also store your luggage for you at no additional charge if further space is needed in the guestroom. Please note that we also offer our Superior Queen and Deluxe Double Guestrooms which provide additional square footage for extra room. In the future please be sure to contact the hotel directly so we can assist you in selecting the room type which may be a best fit for you and/or your family. Thank you for feedback regarding the shower heads; we have looked into this issue and have replaced accordingly. Also regarding breakfast we apologize fruit was not available for you at the time you arrived for breakfast and/or during the day; we normally have fresh fruit out and will assure that on a future return there is some sitting out for you. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We appreciate your comment as it means a lot to us:
“Location = out of this world!
Staff = all were attentive, friendly and accomodating (esp when there was no hot water when we arrived and they paid for us to take a cab to their sister hotel a few blocks away)
Breakfast = well stocked right up until the last minute along with tea and coffee available whenever you wanted!
Hotel room = a squeeze but fresh and clean. Bed and pillows were comfortable.”
“My first visit to the USA and the location along with friendly staff has resulted in me considering this hotel again if I go back to NYC.”

Thank you,

Econo Lodge Times Square Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,092 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (127)
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Rio de Janeiro, RJ
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 15, 2014

The service desk is simply amazing making every effort to satisfy your needs. It was my first trip to NY and my plans where not totally set. They made everything possible to help to define the best places and even helped on booking some places.
The rooms are really small, so don't think you will be able to have many bags open (I had 4 and it was a HUGE job on keeping them out of the way).
Location could not be better and havina a bathtube is really cool.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JoaoGeraldo1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this review, April 21, 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your kind review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room’s square footage. Please be advised that we can also store your luggage for you at no additional charge if further space is needed in the guestroom. Please note that we also offer our Superior Queen and Deluxe Double Guestrooms which provide additional square footage for extra room. In the future please be sure to contact the hotel directly so we can assist you in selecting the room type which may be a best fit for you and/or your family. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We appreciate your comment as it means a lot to us:
“simply amazing”
“The service desk is simply amazing making every effort to satisfy your needs. It was my first trip to NY and my plans where not totally set. They made everything possible to help to define the best places and even helped on booking some places.”


Thank you,

Econo Lodge Times Square Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parma, Ohio
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 14, 2014

Working through a couple logistical difficulties, the staff remained attentive to the needs of the guests. The front desk personnel were always ready to assist the guest along with apologies for any inconveniences experienced. Great location for all things Broadway.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Stan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this review, April 21, 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your kind review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the maintenance issues which transpired during your stay. Please note that the matters were suddenly unexpected and we were working around the clock to fix as quickly as possible. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We appreciate your comment as it means a lot to us:
“compassion in the face of adversity”
“Working through a couple logistical difficulties, the staff remained attentive to the needs of the guests. The front desk personnel were always ready to assist the guest along with apologies for any inconveniences experienced. Great location for all things Broadway.”

Thank you,

Econo Lodge Times Square Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 13, 2014

Perfect budget hotel! No luxury, but comfortable and clean. Location is superb and the personnel at the front desk is very helpful. You can go to Broadway theatres easily, all of them are within walking distance and on perfectly safe streets. Rooms are really small, but the bed was big and comfortable. Little space for clothes and the towels should be bigger. Toiletries and hair dryer were ok.It was nice to have coffee and tea and fresh fruits in the lobby the whole day round. The complimentary breakfast was ok, considering the rates that we have paid. Free wifi worked reasonably well.This place is a Very goog option! I would recommend strongly this hotel and I'm planning to return to it when I came back to New York.

Room Tip: Ask for a room on the upper levels to avoid noises coming from the street.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 1201482014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this review, April 21, 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your kind review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room’s square footage. As you mentioned the rooms are small but the beds are big, comfortable, and most importantly clean. Please note that we also offer our Superior Queen and Deluxe Double Guestrooms which provide additional square footage for extra room. In the future please be sure to contact the hotel directly so we can assist you in selecting the room type which may be a best fit for you and/or your family. We are glad that the complimentary fresh coffee, tea, and fruits were a favorable touch to you and yours; please note that breakfast items change on a monthly basis and we are also looking to add hot food items. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We appreciate your comment as it means a lot to us:
"Ideal location, great staff, best value for the money!"
“Perfect budget hotel! No luxury, but comfortable and clean. Location is superb and the personnel at the front desk is very helpful.”
“This place is a Very goog option! I would recommend strongly this hotel and I'm planning to return to it when I came back to New York.”

Thank you,

Econo Lodge Times Square Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 13, 2014

A few problems when checking in due to maintenance issue with room requiring me to go to sister hotel for the night. Staff very apologetic but I was tired after a long flight and not impressed with the inconvenience, I think it was more a case of the room double booked. I was given discount vouchers and a bottle of wine which was a nice thought.

When i did finally get my room, i was told lift was 'out of order' and i was on the 5th floor! Luckily the staff offered to take all my luggage up, but lift wasn't working for 2 days which made it very inconvenient, again staff very apologetic, it wasn't there fault.

Wifi was also not working despite the front desk staff best attempts to reset it etc. Took 2 days for that to also be fixed. For a city that never sleeps wheels sure do turn very slowly or maybe its just this hotel.

The rooms were functional, i booked the 'deluxe' room with refrigerator and it was very modest so wouldn't of booked the lesser category. House keeping was very efficient and punctual. Breakfast was ok, basic continental, same thing everything morning no changes, tea n coffee available 24hrs.

All in all i am sure there are better hotels around but the location is good a block from times square, a grocery store on the corner, and beside that grays sightseeing office which operates the hop on off bus. You get what you pay for and i knew this was one of the cheapest hotels in the most expensive neighbourhood and aside from the problems mentioned id probably consider staying here again, after all who sits in their room in NYC anyway!!

Room Tip: Get the 'deluxe' room, more like a standard in 4star but probably better than other rooms on...
See more room tips
  • Stayed April 2014, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank ryben01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this review, April 21, 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the few problems you encountered upon check-in due to maintenance issues. We also want to apologize for the Internet running slow throughout the duration of your stay; please note that the hotel is working to rectify this and on your future return should you not experience any issues with your Wi-Fi. Regarding breakfast we appreciate your feedback and want you to be aware that breakfast items change on a monthly basis and we are also looking to add hot food items. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We appreciate your comment as it means a lot to us:
“The rooms were functional, i booked the 'deluxe' room with refrigerator and it was very modest so wouldn't of booked the lesser category. House keeping was very efficient and punctual.”
“You get what you pay for and i knew this was one of the cheapest hotels in the most expensive neighbourhood and aside from the problems mentioned id probably consider staying here again, after all who sits in their room in NYC anyway!!”

Thank you,

Econo Lodge Times Square Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grangemouth, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 31, 2014

room was very small, but clean and had all we needed for 3 nights. Bathroom also small but had toileteries which were renewed every day, also had a hairdryer, safe, iron and ironing board in room. Hot tea and coffee were available 24/7 also the free breakfast was great, set us up for the day. Staff were very good,booked us a taxi for return to airport and printed our boarding passes. Free wifi also in hotel. on the whole we had a fab time and the hotel was very good, also very warm and it was freezing in New York.

Stayed March 2014, traveled as a couple
Helpful?
5 Thank Evelyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this review, April 4, 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your kind review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room’s square footage. Please note that we also offer our Superior Queen and Deluxe Double Guestrooms which provide additional square footage for extra room. In the future please be sure to contact the hotel directly so we can assist you in selecting the room type which may be a best fit for you and/or your family. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We appreciate your comment as it means a lot to us:
“Hot tea and coffee were available 24/7 also the free breakfast was great, set us up for the day. Staff were very good,booked us a taxi for return to airport and printed our boarding passes. Free wifi also in hotel. on the whole we had a fab time and the hotel was very good, also very warm and it was freezing in New York.”

Thank you,

Econo Lodge Times Square Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape May Beach
Level Contributor
421 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
3 of 5 stars Reviewed March 29, 2014

Finding affordable rooms in a good location in large cities (NY, London, Tokyo, etc.) is tricky. Last time I tried it in NY, the place was filthy and had bed bugs, so I was a bit worried about this. However, it was fine. The rooms were tiny, but about the same as many in that area I have stayed in, which are generally 1.5-2x the price. So I was happy for the location. We only planned to sleep there anyway. Unfortunately, the weather didn't cooperate, so we were stuck in the room a lot over the 3 days. Then I had a chance to use the internet. WIFI is free, but painfully slow. As is common, the windows don't open, so one cannot get fresh air. The room was very hot at one point. We could not control the temperature and called the front desk. They said they have to make the change, so it took a long time. In the meantime, we had to have the hall door propped open to get a little more comfortable. The room was clean and no sign of bed bugs! What a relief! The sink was cracked and did not drain well, but luckily the bath tub did drain normally. It is only a half tub - not sure how anyone could take a bath, but it was perfectly fine for a shower. The towels were adequate, but about half the size of regular hotels (you get what you pay for). It would be difficult to stay longer than a few days, since there is practically no storage. The limited space required a dance with another person, to get by each other. There was a tiny desk, tiny night stand and tiny armoire with a safe, that did not work for us (but I didn't bother asking to have it fixed). There were adequate outlets. The oddest thing for us was having to remember to get a new key card each day. There was a single, slow elevator, so if we forgot it was a long trip back to get a new key. Also, the WIFI code changes daily, although that is available by phone. We read complaints about the noise. Perhaps it's because we live in another city, but we found it all quite tolerable and did not have to use the earplugs provided by the hotel. The price (we paid about $160/night) included a free breakfast, which was better than I expected (some times hard boiled eggs, meats and cheeses along with fruit, cereal, pastries, bagels, juice and coffee). Coffee was available all day, too. I tried to describe it accurately. It was mostly about the location for us, so we will return. But besides that, we were pleasantly surprised by how wonderful all of the staff were - each one of them. That was another plus. They will hold your bags before check in and after check out, which is nice. The only bad thing is there is no public bathroom in the lobby, so we had to go to a restaurant before leaving for the long trip home.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
5 Thank DonCapeMayBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this review, April 4, 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room’s square footage. Please note that we also offer our Superior Queen and Deluxe Double Guestrooms which provide additional square footage for extra room. In the future please be sure to contact the hotel directly so we can assist you in selecting the room type which may be a best fit for you and/or your family. We also want to apologize for the Internet running slow throughout the duration of your stay and the room being too warm for you. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We appreciate your comment as it means a lot to us:
“The price (we paid about $160/night) included a free breakfast, which was better than I expected (some times hard boiled eggs, meats and cheeses along with fruit, cereal, pastries, bagels, juice and coffee). Coffee was available all day, too. I tried to describe it accurately. It was mostly about the location for us, so we will return. But besides that, we were pleasantly surprised by how wonderful all of the staff were - each one of them. That was another plus. They will hold your bags before check in and after check out, which is nice. The only bad thing is there is no public bathroom in the lobby, so we had to go to a restaurant before leaving for the long trip home.”

Thank you,

Econo Lodge Times Square Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Econo Lodge Times Square

Property: Econo Lodge Times Square
Address: 302 W 47th St, New York City, NY 10036-3101
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#195 Family Hotel in New York City
#206 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Econo Lodge Times Square 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
Econo Lodge Times Square Hotel in New York CityThe Econo Lodge® Times Square hotel is ideally located at 47th Street and 8th Avenue in the heart of New York City's Times Square. Imagine staying close to everything you want to do and see when visiting NYC! As our guest, you will have easy access to the city's most famous attractions, including the Broadway Theater District, Radio City Music Hall, Empire State Building, Central Park and esteemed Restaurant Row. You will be within walking distance of Rockefeller Center, Madison Square Garden, Jacob K. Javits Convention Center (Javits Center), Fifth Avenue shopping and more. Our location is unbeatable! Hotel features include free wireless high-speed Internet access and free continental breakfast. All of our guest rooms include flat-screen televisions with satellite programming including premium channels, safes, hair dryers and iPod docks. Take a look at our room types and choose the one that best suits your needs. Whether traveling for business or pleasure, the Econo Lodge Times Square hotel in New York City provides superior accommodations and affordable rates to everyone visiting the area. Our friendly staff looks forward to seeing you soon. ... more   less 
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Also Known As:
Econo Lodge Times Square Hotel New York City
Econo Lodge New York City
Econolodge Times Square
New York City Econo Lodge
Econolodge New York City
Econo Lodge Time Square

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