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DoubleTree Suites by Hilton Hotel New York City - Times Square
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Reviewed October 23, 2009

We stayed Oct 16-19 at the Doubletree Times Square. The woman at check-in was very accommodating and gave us a King suite on the 31st floor. Warm cookies for all at check-in. Even though you are in the center of all the NYC action, the lobby is on floor 3, away from the noise and traffic of Times Square.

The room was clean, spacious (for NYC) and large windows gave our kids a perfect view overlooking M&M World to the north. Elevators were fast and we never had to wait long for one, no matter what time of day. The location is very convenient to most theaters and Rockefeller Center.

Overall I give it high marks, but we will probably look for something less expensive next time. We spent most of our time exploring the city, and would be fine with staying in a hotel with less amenities in order to save some money.

  • Stayed: October 2009, traveled with family
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1  Thank greenmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2009

I just returned from NYC for a business trip and stayed at the Sheraton Manhattan and the Doubletree Suites. I was in 2901, which is a corner King Suite with commanding views of Times Square (exactly where the ball comes down). All 01 rooms, i.e. 2701, 2801,2901, etc are CORNER suites with a view directly south from the living room of where the ball drops each New Year's Eve. Being a corner you have another view of the north side of Time Square from the other corner of the living room as well as from the bedroom. The views really were amazing and are MUCH nicer than anything I've had (even very high end suites at either the Westin, the Marriott Marquis or the W--all in the same neighborhood). The view is really off the hook and if a view is important to you, I would hightly recommend the Doubletree.

The location is very busy as it is directly in Times Square but the suite was fairly spacious. The suite was clean there was a 42 inch LG LCD in the living room but there was an old tube style TV in the bedroom--sort of an odd combination in my view.

Checkin is a breeze if you are a Hilton Diamond guest as they literally handed me my key in the lower lobby. This VIP checkin and treatment is only for Hilton Diamond members but if you are this is a real nice benefit. I did not deal with the "regular" front desk so can't comment on anything there.

This hotel is not nearly as hip or trendy as the W across the street but it is very solid and a good value--again with astonishing views of Time Square. The area is VERY busy (24 hours per day) but the windows provide a high level of sound insulation and the blinds are nearly black out for sleeping.

If you want to stay in Times Square and want a little more room than the other offerings I would highly recommend the Doubletree.

  • Stayed: October 2009, traveled on business
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Thank Kyle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2009

We've stayed at this hotel on average twice per year since before it became a Doubletree Guest Suites; originally, it was an Embassy Suites hotel. The primary attractions are its location and that all rooms are suites with two televisions, a large bathroom, and a modified wet bar that includes a fridge and microwave. (If one of us wants to nap, for example, it's possible to do so without being disturbed.) There is plenty of storage room, work space, and outlets to recharge computer, camera, and iPod batteries, etc. Despite a supposed upgrading of the rooms, the furniture and decor look dated and a bit worn. There are new HD flat panel televisions in the living rooms, but the signal is standard definition, widened to fit the 16:9 ratio screen, which makes everything rather distorted-looking. The in-room wi-fi was frustratingly slow this most recent visit, and the hotel was having intermittent Internet connection problems during our stay, something we never experienced during previous visits. The redecoration of the main lobby is not to our liking -- we think it looks hideous -- and a bar with flat screens has been installed in it, but since that's not where we sleep, we were willing to overlook this lapse of taste. One thing we found annoying is that guests would put their room service trays outside on the floor of the hallway, and they would sit there literally for hours, often overnight, before being retrieved by housekeeping. We'll most likely continue to stay here, but we're open to finding another hotel that offers similar amenities without slipping in quality.

  • Stayed: October 2009, traveled as a couple
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Thank normhart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2009

Before i booked this hotel, i read countless reviews on trip advisor. This was the reason i chose this one. I can't fault the hotel in anyway whatsover!

Location - amazing! Right in the centre of times square, very close to 5th av, the rockerfeller centre and much more! This is a busy location and you will get plenty of sirens from the cops throughout the night - this is why we were here , for the hustle and bustle! saying that though - you will get plenty of sleep as its well soundproofed. we were on floor 20.

check in/check out - very quick - nice cookies, staff always helpful. ( one was a bit grumpy but i can live wiith that)

lifts - great - never had to wait and they are very fast

we didn't try the restaurant but the bar is well overpriced but good service.

rooms - very very clean, spacious and well laid out. room service is overpriced and don't use the phone. $25 for a 5 minute call home!!!!!!

Security staff very friendly and helpful.

all in all, i have never had such a trouble free stay in any hotel , anywhere! we chose a king suite with times square view - well worth it.

  • Stayed: October 2009, traveled as a couple
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Thank bencymru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2009

Doubletree on Broadway...finally, after all of the renovations, the lobby and restaurant are open for prime time business. Located in the heart of Broadway, the Doubletree is a great place to stay for business or fun!

Hilton standards (especially the Doubletree warm cookies) makes it a place to stay, albeit a bit pricey. The gym is "cozy," but has free weights (dumbells), machine, and cardio equipment - makes it a good place to burn off the calories from eating all of the cuisine available in NYC. IF fortunate enough to have a room adjacent to Broadway, the heavy curtains ensure that the lights of Broadway do not keep you up at night. Other than the occasional siren, street noise is minimal (if on higher floors). The restaurant is also a bit "cozy" for the size of the property, but the breakfast buffet is great!

Be aware that when you arrive at the property, enter the hotel where security will ask if you are checking in (why else would I be walking with my suitcase right?). Enter the lobby and walk to the elevator where you enter the real lobby to check in and recieve your warm chocolate chip cookie!

Staff is great and as all realtor say, its all about three things, "location, location, location."

  • Stayed: February 2009, traveled on business
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2  Thank nakamark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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