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DoubleTree Suites by Hilton Hotel New York City - Times Square
Ranked #169 of 467 Hotels in New York City
Certificate of Excellence
Louisville, Kentucky
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“NYC in Style”
5 of 5 bubbles Reviewed May 14, 2014

They made us feel like royalty!! Upon arrival, Elizabeth happily offered free upgrades but were we surprised when we found that she upgraded us to a corner room on the top floor, with a Times Square view and free wifi. It was very clean and nicely decorated. Everything was absolutely perfect! The only inconvenience, if you can call it that, is that the first elevator only goes to the 3rd floor. Then you'll have to take a second elevator to other floors. We both slept like rocks in one of the most comfortable beds we've ever had. Yes, it's a little expensive to stay in Times Square but they do have refrigerators and microwaves in every room so we found a market and bought some bread, lunch meat and bagels to save a few dollars. Also, there is a subway entrance next door, the double deck buses stop across the street and there's a money exchange next door. We would definitely recommend this hotel to everyone!!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Derbytoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 19, 2014
Dear Derbytoon,

Thank you so much for staying with us on your last stay in Manhattan! We are so thrilled that you had a great experience! Also, thank you for pointing out Elizabeth! She is all about our service and we are so every thankful for her! We want to keep a safe environment for all of our guests; so the 2 elevator system was great in helping us! Thank you so much for your recommendation! We hope to see you again soon.

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,678 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,499)
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Mission Viejo, CA
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 14, 2014 via mobile

This is the 3rd time we have stayed at this location and could not be any happier with our stay. Love the large spacious rooms along with the view of Times Square. Can't say enough about the location and friendly staff.

We took a red-eye from the west coast and got to the hotel around 7am. Didn't expect to get a room that early but Ami promised to give us a call on our cell as soon as a room became available. We were pleasantly surprised to get a call just 2 hours later. Nap time!

I'll be back next month for another visit at this location and looking forward to another comfortable quality stay.....

Stayed May 2014, traveled as a couple
Helpful?
Thank Strandslover59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 19, 2014
Dear Strandslover59,

Thank you so much for staying with us again on your last stay in Manhattan! We are so thrilled that you have had another wonderful experience! Thank you so much for mentioning Ami's promise! We are so happy that she was able to call you as soon as your room was ready! We are looking forward for your next stay!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK & India
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed May 14, 2014 via mobile

The horrible experience starts the minute you arrive. The reception is on 3rd floor, the SOLE bell captain is not bothered for anything, he is more interested in parking cars. I had to wait 30 minutes with my luggage on the streets. After that he brings them to 3rd floor, and literally loiters/persuades for tips (very sad).

Just flew in from overseas, and I had no change to tip him. He literally left the baggage there. We had to pull the trolley to our room.

VERY SAD FROM A HOTEL WHEREIN YOU PAY FOUR - FIVE HUNDRED DOLLARS A NITE. THE MANAGEMENT CANT AFFORD TO PAY THE STAFF DECENTLY (SAD)

Being a hardcore vegetarian, I always carry some food along, We asked for some plates to the room service, on the first day & they were delivered perfectly along with cutlery. Next day the waiter just brought plate/bowl & says you never asked for spoons (no common sense)

Lastly, my wife had left a pair of earrings near the writing desk. (It was her fault, she should not leave it) but at a HILTON it gets stolen. VERY SAD

Overall very deceiving staff.

However the Checkin Staff / Reception Staff / Concierge / Rooms / Linen / Toiletries all good. But the above incidents were not acceptable - mainly the bell captain

SAD

Stayed May 2014, traveled with family
Helpful?
2 Thank Indian_Traveller_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 31, 2014
Dear Indian_Traveller_9,

Thank you so much for staying with us on your last stay in Manhattan! We are truly sorry for your experience not being what was expected. We have taken your feedback seriously and have since address and reiterate to our staff about our strong customer service business. We are so sorry that none of these occurrence was reported to our Manager on Duty! We would have immediately address. Again we truly apologize and he hope that you give us a chance in the near future to make things right! Thank you so much for your feedback!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ventura, California
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed May 14, 2014

Coming from California I have only been to NYC about 10 times.
This all suite hotel has been the best location-wise. And one of my biggest considerations, also one of the top reasons I keep booking this hotel is first location, and then because all rooms are suites. so this is a great way to take
other adults and not have to book two rooms.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank drodswendy_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 19, 2014
Dear drodswendy_12,

Thank you so much for staying with us again on your last stay in Manhattan! We are so happy that you have found our location to be the best for your interest! Please book us again! We hope to see you soon!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 14, 2014

I have visted this hotel 6 times..Just been renovated..excellent and friendly service at all times...the location is the center of the NY Universe in NY City..so close to everything especially theater...easy to get to subways..your views are incredible from your room which are suites..I look forward to my next visit and recommend this hotel to all my friends who visit NYC

Room Tip: Higher floors facing North have beautiful city and park views...I prefer a bit lower to get the ligh...
See more room tips
  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TTSFCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 19, 2014
Dear TTSFCA,

Thank you so much for staying with us again! We are so thrilled that you are happy with all of the upgrades! Also, we are so glad that you have mentioned about the excellent and friendly service you receive all the time! Thank you so much for your recommendation and we hope to see you soon!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, United States
1 review
4 of 5 bubbles Reviewed May 14, 2014

If you want to be smack in the middle of Times Square - with its nonstop high energy - this is a good place to stay. It's walking distance from places like the Empire State Building and Rockefeller Place to the south and Central Park to the north. It is a little pricey. We received a discount being that the hotel is undergoing renovations, so I'm sure full price will be somewhat expensive. And keep in mind that valet parking is extra, but almost a necessity, and it didn't include breakfast. Nevertheless, the service was excellent. The room was very spacious and clean. No view in our room, but that's ok because, being in Times Square, it made for a quiet room. And while Times Square isn't for everyone, I would recommend this hotel if that's where you want to be.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dania D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 19, 2014
Dear Dania D,

Thank you so much for staying with us on your last stay in Manhattan! Please pardon us as we were upgrading! We are proud to let you know that our lobby and bar are complete. We are putting our finishing touches on our fitness center! Thank you for mentioning our excellent service! Also, thank you so much for recommending us! We hope to see you again soon!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Va
Level Contributor
95 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed May 13, 2014

We are originally from NY so we go home a couple of times a year. We always stop in NYC to catch up on plays, stores, et. We always go to the DoubleTree Times Square. The staff is beyond excellent. They are very accommodating, it is very clean, central to everything, subway entrance at hotel entrance, etc. It is expensive, but it is Times Square. You can walk to so much. Madison Square Garden is only 13 blocks away (walkable). All of the Broadway shows are walkable. The rooms are small, but that is NYC. The fact that it is suites makes up for it. The windows open! Love that.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Annie72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RyanAtDTTS, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 19, 2014
Dear Annie72,

Thank you so much for staying with us again on your last trip to Manhattan! We are super thrilled that you have mentioned our staff for being beyond excellent! Thank you so much for your detailed review! We hope to see you again!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Property: DoubleTree Suites by Hilton Hotel New York City - Times Square
Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#70 Business Hotel in New York City
#101 Romantic Hotel in New York City
#109 Family Hotel in New York City
#125 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. The hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City

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