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“Perfect for our first time in New York”

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DoubleTree Suites by Hilton Hotel New York City - Times Square
Ranked #171 of 467 Hotels in New York City
Certificate of Excellence
Suffolk
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Perfect for our first time in New York”
5 of 5 bubbles Reviewed April 18, 2014 via mobile

Booked online following recommendation from friends who stayed last year. Our room was on the 28th floor (m&m shop view) and was more than adequate for our needs. Building work which should have been completed by April 1 was still in progress but did not affect our stay at all although it looks a long way off being completed. Bed very comfortable and room was cleaned every day (thank you 28th floor maid!) no complaints at all regarding our stay all staff very friendly and helpful especially the keepers of the cookies. We didn't eat at the hotel and used the bar only once as the location of this place is perfect for exploring the City, we only used the subway twice, everything within walking distance.
Yes is was expensive but for a 50th birthday trip of a lifetime well worth it.
2 adults and 2 teenagers on holiday from the UK

Stayed April 2014, traveled with family
Helpful?
1 Thank Optimus_Lime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, April 22, 2014
Dear Optimus_Lime,

Thank you so much for staying with us on your last stay in Manhattan! We are so happy that you had a great stay! So sorry about the upgrades still in progress! Soon to be completed! Happy Birthday! We are so happy that our staff was friendly and helpful!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,681 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Daphne, Alabama
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 18, 2014

Our stay was from Friday night (April 11) with checkout on Tuesday morning (April 15)
.
Great location, room for six people. We planned a vacation with our four grandkids and the hotel was perfect for our group. Bathroom perfect size included two vanities with a wet bar in the living room. Subway station 20 feet from hotel front door.

The suite for 6 people was around $500 per day, reasonable for NYC. Even with construction in the hotel we were never inconvenienced during our stay. Extremely clean with our room attendant kind at meeting our requests for additional towels and such.

Highly recommend this hotel for families of more than 4 people.

Room Tip: Select room above 20th floor, request times square view.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, April 24, 2014
Dear Victor L,

Thank you so much for staying with us on your last stay in Manhattan! We are so thrilled that you and the Grand Kids had a great vacation! Thank you so much for your review and your recommendation! We are so excited that our construction will be completed soon! Please come back for another great experience!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 17, 2014

We stayed with our two teenagers for a week, the room was very spacious and clean. We were on a high floor and there was no nuisance noises. The hotel is ideally situated in Time Square, very close to many sites. During our stay we got married, I told the staff in advance because I had a make up/hairdresser coming to the room. Manny, one of the managers, organised to greet us with red carpet and champagne on our wedding day, they also took pictures and left strawberries and chocolates in our room. This made our special day extra special. Thank you Doubletree!
We will definitely come back. The lobby is not finished yet, It looks like it will be grandiose once complete.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tayl0r_2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, April 24, 2014
Dear Taylor_2014,

Thank you so much for staying with us on your last stay in Manhattan! WE ARE SUPER THRILLED THAT YOU HAVE ALLOWED US TO BE APART OF YOUR SPECIAL DAY!!! We are so happy that all went well! Best of luck! Please come back to see the new lobby. We will be debuting very soon! Thank you for your excellent review!

Ryan Shafi
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 17, 2014

Stayed here for 4 nights with my mom, sister and 16 year old son. Rooms were clean and spacious, especially for NYC! There is still some renovations going on in the lobby, but who wants to hang out in a hotel lobby in this amazing city?!?! This was my 4th trip to NYC and I will stay here again next time I come!

Room Tip: Ask for a city view room at check-in.
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jilly97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, April 24, 2014
Dear Jilly97,

Thank you so much for staying with us on your last stay in Manhattan! We are so happy that you had a great stay! While we agree with "who would want to stay in a hotel lobby in an amazing city" our lobby, we will be unveiling very soon (will have a bar and lounge area)! We await your next visit! Thank you so much for your review!

Ryan Shafi
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Palos Verdes, United States
2 reviews
3 of 5 bubbles Reviewed April 17, 2014

Excellent location. Rooms are very average and not worth the cost. Next time I will stay a couple of blocks from the center of Times Square at half the cost. Our stay in New York was great and each day included a lot of walking so staying two or three blocks off of Times Square would not be a big problem.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gary, Linda, Sa... G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, April 24, 2014
Dear Gary, Linda, Sa...G,

Thank you so much for staying with us on your last stay in Manhattan! We are so sorry that your stay was not what was expected. We are making changes. Our lobby is almost complete and then we will move on to our rooms. We do know that there are other options, but give us another try! Thank you so much for your feedback!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, United States
1 review
2 of 5 bubbles Reviewed April 17, 2014

The individuals on the reception desk were excellent but pretty much every other aspect of service at this hotel was dire: on arrival the room was made up for two instead of four as stated on the booking. When I phoned housekeeping to address this problem they moaned that they hadn't been told. Each day we left the hotel quite early in the morning then returned five or so hours later to find the room hadn't been cleaned. On one occasion when the housekeeper came she didn't want to clean it with us in the room but I insisted. Why should we leave the room when we were tired after a long day out? On the final full day when we'd been out for many hours I asked a housekeeper in the corridor if she could clean our room, (it was about 4pm), she said no because her shift was ending and someone could come later. Nobody ever did so I made the beds with the three day old sheets and cleaned the bathroom as best I could. I don't stay in a hotel to do this. It was disgraceful. Room Service: we were told that this would take 50 mins- 1hour . It took 1 hour 15 minutes, the order was wrong and the response was very ungracious when I pointed this out. We made sure not to order any room service again. Staff at this hotel had a serious attitude problem

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Melinda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, April 24, 2014
Dear Melinda G,

Thank you so much for staying with us on your last stay in Manhattan! We are so sorry about your experience! It is our mission to ensure that all of our Guests to have a memorable stay and we are so sorry that this was not met. We would be reiterating our customer's service policy to our Housekeeping Team and the F&B Team. Please note that we have a Manager on Duty at all times to assist with all inquiries and concerns. Please do give us another try! Please e-mail rshafi@dtnyc.com so that we can personally assist you. Thank you so much for providing your feedback.

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, Scotland, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 16, 2014

Stayed here with my parents and two children aged 16 yrs and 13 yrs ( while we were there ) ,loved this hotel and hope to go back again .
Arrived after a long flight to be met with two huge interconnecting suites on the 40 th floor and a small cake for my sons birthday ,what a lovely gesture .
Rooms were cleaned well every day and the woman cleaning our room made a point of asking who was had the birthday when she spotted the banner on the door .
Security was excellent on the door ,never felt unsafe even when the crowds in Times Square were really heavy ,always welcomed by someone coming back in .after 8 days they knew us and stopped asking to show our key card but was reassuring to see this happening especially in a hotel of this size .
Staff were all pleasant and friendly ,honestly had absolutely no issues so didn't need to ask the staff about anything as we were out and about a lot but on our last day our flight wasn't until the evening ,having our suitcases kept for us meant we could go and spend our last day away from the hotel ,the doorman even loaded all our cases into the van that was taking us back to the airport ,nothing was too much trouble for him ,even the unfriendly taxi driver didn't bother him .
Gym facilities we didn't really use but had a look in and way superior to a lot if fitness centres that are in the hotels .
Wifi was a bit temperamental at times but on the high floors a lot of the hotels are the same ,wasn't an issue for us .
The hotel lobby is being refurbished at present ,again didn't affect our stay ,never heard any commotion and everything was designed to show work was progressing rather hindering people in anyway .
Plenty lifts ,3 from entrance to lobby and then 6 to the floors so even with 43 floors we rarely waited longer than a minute on the lift .
Having always stayed in the upper west side before i thoroughly enjoyed our stay at doubletree Times Square and would highly recommend it to others

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judith1972-13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, April 26, 2014
Dear Judith1972-13,

Thank you so much for staying with us on your last stay in Manhattan! Happy Birthday to you son! We are so happy that we knew in advance to deliver the surprise! We are so happy to let you know that the lobby upgrades will be completed very soon! Thank you so much for your wonderful and detailed review! Please choose us again on your next visit!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Property: DoubleTree Suites by Hilton Hotel New York City - Times Square
Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#70 Business Hotel in New York City
#101 Romantic Hotel in New York City
#109 Family Hotel in New York City
#126 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. The hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City

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