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DoubleTree Suites by Hilton Hotel New York City - Times Square
Ranked #178 of 466 Hotels in New York City
Certificate of Excellence
Swindon, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Good location”
Reviewed December 26, 2013

We had a junior suite for 5 adults which was fine in size. Location of hotel is great - easy to walk everywhere and only used the subway to get to Greenwich village. Check in with Michael was friendly and efficient with advice and free wi if added to our room for 4 nights we were there. The hot cookies were a nice touch. Only 2 moans which was on the last morning - at 8.40 am the maid tried to get in our room, fortunately we had put the chain on the door. She wanted to know what time we were leaving even though we had the room until 12 and on the previous 3 days had not cleaned the room until after 3pm! It also took 2 days and a note left in the room for housekeeping to leave sufficient towels and tea/coffee for 5 people yet she managed to make up 5 beds. On check out we left our luggage and the guy was extremely pushy for a tip - informing us twice that he would not be on duty when we returned he then slapped his hand on the desk with money asking were we sure there was nothing else he could do for us! If that was not enough he then shouted to us again across the reception whilst we were waiting for the lift! We did tip the guy when we collected our cases as he was friendly and not at all assuming.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ducs05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, December 27, 2013
Dear ducs05,

We are so happy that your stay was well and your interaction with Michael was a winner. Michael is one of our stars at the front desk. We thank you for sharing your room and check out experience. Our aim is to ensure that our guests are fully satisfied from check in to check out. We would be reiterating our mission to our staff! Thank you for your review and your 4 star rating! We do hope to see you on a future visit!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Virginia Beach, Virginia
Level 5 Contributor
87 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 26, 2013

Great Location-right at Times Square. Step out the front door, theaters, subway, restaurants, etc all within a few steps. Guestrooms are all suites. We had a room with two double beds and a sleeper sofa in the living room.
Great view from 32nd floor, open the drapes and there is TimesSquare. Security excellent. Cannot get on the elevators to go up to the 3rd floor registration without idenitfication.

Room Tip: A Corner King Upgrade, subject to availability, is ideal way to go
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, December 27, 2013
Dear Ken L,

Your review is outstanding! Thank you for being so detailed and sharing on TripAdvisor! Thank you for your review and your 5 star rating! We await your return!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lincoln
Level 4 Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 26, 2013

We stayed in this hotel 15th-19th December and have no complaints.

We received an email 48 hours before we were due to stay, to see if we were interested in upgrading for a discounted fee. There were several options, so we decided to do the high up room for $20 per night. We didn't know we would be on the top floor!!! This was great! Our view was towards central park (8 blocks away 10 mins walk)

The hotel was great for popping back to the room and refreshing, and it had everything we needed and more. 2 big flat screen TV's, one in the lounge and one in the living room, a safe, a fridge, a coffee machine, a hairdryer and a massive bed.

Everything is right on your doorstep here too, Id highly recommend this hotel to anyone.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank prettyfeet123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, December 27, 2013
Dear prettyfeet123,

What an excellent review! We are super thrilled that you had a great stay. And we are happy that the e-mail was of great opportunity to you! Thank you for sharing your wonderful experience! We hope that you come back! Thank you for your 5 star rating!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Level 1 Contributor
4 reviews
Reviewed December 26, 2013

Rooms were clean and spacious. Great for family with microwave, refrigerator and coffee maker. Awesome location for theater goers. Lobby was being renovated so makes hotel seem disjointed. Staff was friendly and very helpful. Would return to this location.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michele L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, December 27, 2013
Dear Michelle L,

Thank you for your review. YES! We are renovating. We've listen to our guest and we are making the changes. We would love for you to come back to see us! Thank you for your feedback and your 4 star rating!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff-by-the-Sea, California
Level 6 Contributor
500 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 357 helpful votes
Reviewed December 26, 2013

This is my favorite NY hotel, and my 11 year old grandson was very impressed. It was the ideal location with a sofa bed for grandson and privacy for the adults. Fridge & microwave are gr8 for quick meals and snacks. Full breakfast was included, so we had a big meal to start our day.

It's an ideal location and very safe (I usually travel alone) with tight security at the door, fabulous views from the 40th floor (ask for high room), TV shows filmed right outside, access to fast food or gr8 deli's & restaurants, easy walking to Toys R Us (don't miss the indoor ferris wheel) and some theaters & subway or bus access to anywhere in the city. The Wifi was free for me and worked fine on the ipad to research attractions/buy tickets/make reservations.

The staff was courteous and always helpful, including the bellhop when we stored our luggage after checkout for a late-day departure via Grand Central Station. It's not cheap, but look for deals online, especially if you are an Honors member. They will match any other offer.

Room Tip: High Floor facing 7th
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bchgrl9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, December 27, 2013
Dear bchgrl128,

We are so happy that you have selected our Hotel to share with your Grandson. What a wonderful way to start in Times Square. Thank you for your fabulous review and your 5 star rating. We hope to see you soon!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, United States
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 26, 2013

We chose the DoubleTree Suites at Times Square due to two reasons: 1. Location of the hotel, son is physically challenged. 2. Suite, seperate room for son (Sleeper sofa). Upon arrival, identification by security at the lobby--great idea since check in is on the 3rd floor. Made us feel most secure. Staff all very friendly. We did not eat on property due to cost of the menu items. Easy to get to area attractions, the ease in getting a cab, the security all were excellent. Do note, the hotel lobby is under renovation, but being done in a most discreet fashion.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ken L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, December 27, 2013
Dear Ken L,

We are so thrilled that your stay was worth a 5 star rating! We are truly happy that you choose our hotel for your son's first trip to NYC! We know that views are great from the 32 ND fl. Also, thank you for mentioning our security. We always keep our guests safe. Thanks so much for you sharing on TripAdvisor!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh
Level 4 Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 25, 2013

This hotel is bit expensive but as i said you paid for location. Theaters, times square and many things are very nearer to this hotel..
We booked sightseeing package from hotel travel desk and later on found it expensive.. the same can be booked at very less rate on the spot.
Rooms are very small but rest everything was alright.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tarunchandigarh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, December 26, 2013
Dear Tarunchandigarh,

Thank you for being our guest on your previous visit. We are so sorry that our location was a bit expensive. This is our peak time of the year. Thank you for feedback and for your 4 star rating.

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Property: DoubleTree Suites by Hilton Hotel New York City - Times Square
Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#70 Business Hotel in New York City
#99 Romantic Hotel in New York City
#107 Family Hotel in New York City
#134 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. The hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City

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