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DoubleTree Suites by Hilton Hotel New York City - Times Square
Ranked #178 of 468 Hotels in New York City
Certificate of Excellence
White Rock, Canada
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Location with a view”
Reviewed December 8, 2013

WOW! Could not ask for a better location. Amazing view of Time Square. Great service, friendly doormen. Perfect for families and the sofa bed was comfortable! Just a little bit tight on closet space. I would definitely come back.

Room Tip: Get the rooms 20th floor or higher
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TripCCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, December 11, 2013
Dear TripCCC,

Thank you for your wonderful review! We adore your 5 star rating!


Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,844 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,538)
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Barnsley, United Kingdom
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 8, 2013

Maybe not a good start to a review to talk about problems, but it gets better.
We booked a room with two beds but were allocated a one bedded room with a convertable sofa.
It was changed for the correct grade with no fuss at all.
But the key wouldn't open the door of our new room and it took three trips back to reception to resolve the issue (that's four return trips, including the incorrect room).
A manager became involved, very helpful, very friendly, and we were given free internet access as a gesture for the problem. I gather awarding free internet access is not uncommon at this hotel, but it was very useful for us, so we were happy.
Later in the stay, the toilet broke. Not a pleasant experience, but quickly resolved and our three strong party were all given a free breakfast for the inconvenience.
Great PR from Doubletree because their hotel breakfasts really are very good. Again, we were happy.
Beyond that, you'll have read it all elsewhere - great location for those who want Times Square. Very busy, of course, but that's the location. Super convenient for shows, restaurants subway etc.
The hotel decor may be getting a little tired now, but our room was very clean and best of all for three adults, very spacious, with a lounge and a station for tea/coffee maker which had its own sink (don't remember that in any previous hotels) and even a microwave tucked away. For our needs, that was a good trade off and we would recommend the hotel.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank threecats14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, December 11, 2013
Dear threecats14,

We are so delighted that we were able to fix all issues. Thank you for giving us that opportunity. More importantly thank you for sharing your experience and your recommendation! We appreciate your 4 star rating.

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado, United States
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 7, 2013

This must be one of my favorite hotels. I used to stay here frequently for business and this time, after not being here for 8 months I was personally greeted by Hannah at the restaurant like I was an old friend. She is so professional and treats all guests so well. Then the waiter, Benny, welcomed me back, stating it was good to see me again. Although it was a breakfast buffet, our service was fantastic, Benny kept our coffee filled, table cleaned up and would ask us if we needed anything else. The service here by Benny couldn't be better, and it feels like coming home when people remember you! Plus the food is cooked to order as well as a great buffet, if you choose. THANK YOU Double tree Suites. Can't wait to come back

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, December 11, 2013
Dear Suzanne B,

Welcome to your home away from home. We are so thrilled that Hannah and Benny kept the service level up to the extra mile. Thank you for your fabulous review and your 4 star rating!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highlands Ranch, Colorado
Level Contributor
175 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed December 6, 2013

We stayed at the Doubletree for Thanksgiving Week. this was our 4th family trip to NYC and every time we have stayed at the Doubletree. We have never had a bad experience at this hotel. With the exception of Thanksgiving Day after the parade you would never know at the hotel was packed.
Being a Hilton HHonors diamond member we did receive two free buffet breakfast each morning that alone has a value it over $55 per day.

Future trips to New York will always be at the Doubletree for us.

Room Tip: Guest room start on the 6th floor and go up to 40 something but no bad views from any room only 14 r...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BradS65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, December 11, 2013
Dear BradS95,

Thank you for your wonderful review and for your repeat visits! We are so delighted that you and your family always have a great experience! Thank you for your 5 star rating!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 6, 2013

I have stayed at this hotel on several occasions and it has always been a great choice. Spectacular view from my room and the location is perfect for visitors. Once the construction is done inside and out it will be superb.

The bell staff and door men were very friendly and welcoming and remembered me by name each and every time I came through.
As a loyal HHONORS member that means a great deal. We had to leave before breakfast opened on our last day and there was no way to get anything. Odd that a hotel in this location would not have 24 hr room service but minor inconvenience.

Room Tip: Rooms that have view of Times Square are well worth it.
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, December 11, 2013
Dear James S,

Thank you for your review. Also, thank you for coming back! Our renovation is to entice all of our guest! We will be waiting for your return. We are so sorry that our restaurant was not opened at the time you were leaving. Thank you for your review and for your 4 star rating!

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed December 6, 2013

We have stayed here before and love the big rooms - separate lounge and bedroom and a nice kitchen area. It can be quite difficult to get into the hotel sometimes through the crowds but once in its very quiet. The door men are very helpful and polite as were the reception staff. The hotel is having some work done at the moment so the lobby is quite chaotic but this was not too disruptive - it will be lovely once done I am sure. We were on 22nd floor and we heard no noise. The beds were so comfy which after a long day walking was great. The fridge was handy too. Having to pay for wi-fi was unexpected and annoying - think it should be free for guests surely ?. Being right in the heart of Times Square is perfect for all the shops and restaurants. Rooms are very clean but are getting very dated now. Would definitely stay there again if we are in that area.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, December 11, 2013
Dear WNelson,

Thank you for your well and detailed review! We are so sorry that a few things fell short. We are pleased to inform you that we will be upgrading all of our guest suites very soon. Thank you again for your review and your 5 star rating!


Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedartown, Georgia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 6, 2013

Don't be fooled by the entrance to the Doubletree Suites. Ride the elevator up to the 3rd floor lobby which is small; then, enjoy the friendly, helpful staff and the great rooms. My granddaughter has a severe peanut allergy. They went above and beyond to make sure our stay was safe and pleasant. The location was fantastic. We walked out the door onto Times Square. Great hotel and staff!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank katcarter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, December 11, 2013
Dear TA Member,

We are so delighted that your stay was a success. Thank you for mentioning our staff and thank you for your 5 star rating.

Ryan Shafi
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Property: DoubleTree Suites by Hilton Hotel New York City - Times Square
Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#70 Business Hotel in New York City
#101 Romantic Hotel in New York City
#109 Family Hotel in New York City
#132 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. The hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City

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